I'm sorry to be a burden. I have windows vista, so I installed ImageForge. Then I figured out I can't view pictures I saved from sites and files that I exported from the sims 2 body shop. It just says, " An error has occured while attempting to etract your images, as this does not contain any veiwable images. You must use ImageForge to create an executable file in which to view your images. " Then it taks me to ActivLibrary. I deleated the desktop shortcut, I deleated the down load, I emptied my trash bin and the program is still there!!