View Full Version : Spanks alot Microsoft...
Yeah, so I went out and got an Xbox 360 Elite today with a few trimmings (13 month Gold subscription, a 512MB memory stick, an extra pad and Resi 5). I get it back to my friend's house, unpack it, and we're presented with a red light error the first time it's turned on :hea:
Error Code: E74
Description: AV error. There is possibly a problem with the AV cable, try using a different AV cable. If the cable is known to be working then there is a 90% chance it's a scaler chip problem (the "ANA" or "HANA" chip connected directly to the AV cable) in rare cases it is the GPU.
That's the error code the 360 gave me (and the description we Googled at the time). We fiddled with the AV cable for a while but nothing solved the problem so it seems the latter half of the error's explanation is the likely cause. Either way, I've got to take the damn thing back tomorrow and exchange it (:mad: x many).
I just wanted to say thanks to Microsoft for a £225 dud. How long have you been building this bloody console for?
Anyone else have this kind of joyous thing happen to them?
spikejones
28-03-09, 23:40
bummer... but at least you can get it replaced and its not a total loss of revenue ;)
The most annoying part was putting all the crap back in the box. Nothing ever fits :hea:
da tomb raider!
28-03-09, 23:42
Ah, well, at least you can return it. At any rate, I've have recommended getting a more reliable console rather than something as shamefully unreliable as the 360.
Like Spike said, if you still have your receipt, take it back for an exchange.
spikejones
28-03-09, 23:43
:confused:
it surely must fit - it came in the box. I think you must be putting it back together wrong.
Joely-Moley
28-03-09, 23:44
Well that sucks!
Hopefully once you get it exchanged everything will be good to go.
Ah, well, at least you can return it. At any rate, I've have recommended getting a more reliable console rather than something as shamefully unreliable as the 360.
That's the thing, despite its rep, my friend has had two 360 Elites for a very long while now and he's only ever had a problem with one once. He leaves them on for days at a time too.
Like Spike said, if you still have your receipt, take it back for an exchange.
Yep, I absolutely have got the receipt, and HMV will be seeing me again tomorrow.
da tomb raider!
28-03-09, 23:49
That's the thing, despite its rep, my friend has had two 360 Elites for a very long while now and he's only ever had a problem with one once. He leaves them on for days at a time too.
Well, some are reliable, but clearly some aren't. Unless they're selling them very cheaply, personally I wouldn't take the risk.
By the way, aren't you supposed to send the console off to Microsoft as opposed to HMV?
By the way, aren't you supposed to send the console off to Microsoft as opposed to HMV?
That's one way of doing it, but I'd be left without a console for at least a week. And there didn't seem much point in ringing up Customer Support to register a new console for the warranty to kick in and then immediately asking for it to be repaired. As it's brand new, it's faulty goods and can simply be exchanged at the store I bought it from.
madderakka
28-03-09, 23:58
It really sucks when that happens. My 360 got the RROD 3 weeks ago after I've had it for 2 1/2 years. Really wasn't expecting it since we'd had it so long. Luckily you can replace it right away and not have to wait for it to be repaired.
Ward Dragon
29-03-09, 00:00
I got that error when I first got my 360 a few weeks ago. Turns out I didn't have the AV cable pushed all the way in (I was afraid of breaking it :o).
Ah, well, at least you can return it. At any rate, I've have recommended getting a more reliable console rather than something as shamefully unreliable as the 360.
That was a very biased statement. :wve:
It depends on what type of 360 you get. For example, I got the very first version of the 360 and I had it for 3 years and about 4 weeks ago I had my first ever problem with it because the graphics card fried and the next day I got a new one that is quiet as a mouse and it hasn't rattled or froze up yet. :D
This is just the chance you take when you purchase a prebuilt machine. You have no control of what components are used, and thus have no control or knowledge of the quality inside.
larson n natla
29-03-09, 00:08
My elite got trod after a year but it came back yesterday after a week with the newsash board and really quiet fans :) Im sorry about ur inconvinince though its really not fair on people who buy the console as a present then when
it comes to the date the thing won't work and they have no receipt :(
I got that error when I first got my 360 a few weeks ago. Turns out I didn't have the AV cable pushed all the way in (I was afraid of breaking it :o).
We certainly wondered that. But we fiddled with the connections at both ends for a while and came to the conclusion that the AV cable couldn't be that faulty if the Xbox was able to display the error message on the TV.
I'm laughing about it (kind of), but annoyed that I can't start Resi on my own profile :mad::(
Ward Dragon
29-03-09, 00:15
We certainly wondered that. But we fiddled with the connections at both ends for a while and came to the conclusion that the AV cable couldn't be that faulty if the Xbox was able to display the error message on the TV.
Ah. Mine didn't show up on the TV. I just saw the light pattern and looked it up on google. Then when I pushed the AV cable all the way into the 360 it worked.
If you exchange your 360 for another one, I highly doubt you'll get this problem again :)
I'm laughing about it (kind of), but annoyed that I can't start Resi on my own profile :mad::(
You can sign into someone else's 360 with your own gamertag if you want to :) You'll need to transfer the saves later with a memory card once you get your own 360 working, and the achievements will attach to your gamertag regardless of which 360 you are using :)
Immortalis08
29-03-09, 00:18
That was a very biased statement. :wve:
It depends on what type of 360 you get. For example, I got the very first version of the 360 and I had it for 3 years and about 4 weeks ago I had my first ever problem with it because the graphics card fried and the next day I got a new one that is quiet as a mouse and it hasn't rattled or froze up yet. :D
How is it biased? Just look at the number of incidents constantly being reported ever since the Xbox 360's release. I'm not saying that the Playstation 3 is any better, but there were quite a number or incidents occurring (xboxes blowing up) since the end of 2005.
Of course the newer mass produced models will offer hardware improvements, the fact is that it is still occurring. The RROD may be a thing of the past, but now the E74 error is starting to creep up in many models, even the newer ones. Especially after the NXE release update.
Ah. Mine didn't show up on the TV. I just saw the light pattern and looked it up on google. Then when I pushed the AV cable all the way into the 360 it worked.
I just tried my Xbox using all my friend's cable, something we failed to think of earlier, but still get the error message so the console's definitely at fault it seems. Oh well.
You can sign into someone else's 360 with your own gamertag if you want to :)...
I haven't actually got my own profile yet. The profile I started using on my friend's Xbox when we play co-op Resi 5 was one created by his 9 year-old nephew ages ago and is full of all sorts of junk game saves. Can the saves I've created on that for Resi 5 be copied to my profile once I've created it (I've got a memory stick)?
Ward Dragon
29-03-09, 00:24
I just tried my Xbox using all my friend's cable, something we failed to think of earlier, but still get the error message so the console's definitely at fault it seems. Oh well.
Yeah, definitely exchange it.
I haven't actually got my own profile yet. The profile I started using on my friend's Xbox when we play co-op Resi 5 was one created by his 9 year-old nephew ages ago and is full of all sorts of junk game saves. Can the saves I've created on that for Resi 5 be copied to my profile once I've created it (I've got a memory stick)?
I actually don't know :o I didn't bother transferring saves from my brother's 360 when I got my own since I intended to replay the only games I had played on his 360 anyway. Can your friend see your saves when he's signed into his own gamertag?
How is it biased? Just look at the number of incidents constantly being reported ever since the Xbox 360's release. I'm not saying that the Playstation 3 is any better, but there were quite a number or incidents occurring (xboxes blowing up) since the end of 2005.
Of course the newer mass produced models will offer hardware improvements, the fact is that it is still occurring. The RROD may be a thing of the past, but now the E74 error is starting to creep up in many models, even the newer ones. Especially after the NXE release update.
I'm saying it's biased because he/she is saying the 360 isn't reliable and that the PS3 is better. :o
Sorry, if I'm wrong at what you are trying to say, da tomb raider. :o
Immortalis08
29-03-09, 00:35
I'm saying it's biased because he/she is saying the 360 isn't reliable and that the PS3 is better. :o
Sorry, if I'm wrong at what you are trying to say, da tomb raider. :o
He never said that. He probably implied it. Besides its quite obvious he prefers the Dreamcast. Regardless of that, the 360 is notorious when it comes to system failures for a reason. Although the PS3 is not without its flaws.
He never said that. He probably implied it. Besides its quite obvious he prefers the Dreamcast. Regardless of that, the 360 is notorious when it comes to system failures for a reason. Although the PS3 is not without its flaws.
Yeah that's what I meant; you just explained it better. :o
tranniversary119
29-03-09, 02:17
Join the club of extremely ****ed off Xbox 360 users :wve: I was playing Resident Evil when my video card totally died out on me, we can't return it since they don't cover broken/dead video cards :rolleyes: My dad's leaving it on til it gets the red ring of death. They really need to do something with these crappy 360's..
Just a quick update before I go out with my Xbox under my arm...
I contacted HMV a little while ago, and talk about unwilling, they expected me to take it Microsoft. Cheeky sods. The Sales of Goods act obviously means nothing to them.
They want to test my 360 first before they'll agree to an exchange, because clearly I'm lying and trying to work some con on them.
:confused:
it surely must fit - it came in the box. I think you must be putting it back together wrong.
Thats the hard part :p getting it back in the way it was is frustratingly difficult lol.
Bad luck Spong :( hope if you get another one it is in good shape, Xbox 360s nowadays are known for being quite reliable.
Just a quick update before I go out with my Xbox under my arm...
I contacted HMV a little while ago, and talk about unwilling, they expected me to take it Microsoft. Cheeky sods. The Sales of Goods act obviously means nothing to them.
They want to test my 360 first before they'll agree to an exchange, because clearly I'm lying and trying to work some con on them.
lets hope it doesn't suddenly start working again :p
good luck though, just think, i bet you're more excited to play now eh?
I read about this error here (http://www.engadget.com/2009/03/20/poll-has-your-xbox-360-been-dealt-the-e74-error/), seems to be the new thing in town after the red ring of death... Doesn't provide a solution though. Let's hope for some more cooperation from your store than you just described.
I read about this error here (http://www.engadget.com/2009/03/20/poll-has-your-xbox-360-been-dealt-the-e74-error/), seems to be the new thing in town after the red ring of death... Doesn't provide a solution though. Let's hope for some more cooperation from your store than you just described.
There are rumors going around that Microsoft actually manufactured this error on purpose so that the RROD shows up as this error rather than the actual RROD, since the 3 year extension on the warranty only covers RROD.
Ward Dragon
29-03-09, 18:09
Just a quick update before I go out with my Xbox under my arm...
I contacted HMV a little while ago, and talk about unwilling, they expected me to take it Microsoft. Cheeky sods. The Sales of Goods act obviously means nothing to them.
They want to test my 360 first before they'll agree to an exchange, because clearly I'm lying and trying to work some con on them.
That's messed up :( Where I bought mine, I had a week to exchange it if it was broken. While I didn't have to test that since mine thankfully worked right out of the box, they have never given me problems in the past when I had to exchange faulty game discs or when my dad bought a used original Xbox which died within two days (the replacement still works and we've had it for several years).
There are rumors going around that Microsoft actually manufactured this error on purpose so that the RROD shows up as this error rather than the actual RROD, since the 3 year extension on the warranty only covers RROD.
I doubt that. From what I've read, the RROD is a problem with the motherboard and the E74 is a problem with the video scaler chip. If Microsoft was trying to disguise one as the other, it would come out eventually and they'd probably have legal action taken against them. I don't think they'd take the risk. If the E74 error becomes as common as the RROD then Microsoft will probably adjust the extended warranty to cover E74 as well.
Just a quick update before I go out with my Xbox under my arm...
I contacted HMV a little while ago, and talk about unwilling, they expected me to take it Microsoft. Cheeky sods. The Sales of Goods act obviously means nothing to them.
They want to test my 360 first before they'll agree to an exchange, because clearly I'm lying and trying to work some con on them.
They have the right to not believe you, not everybody on this planet is as "good" as you. I've worked in a Future Shop and it was horrible to see how many freaking kids were lying and stealing to get things for free.
It's just something that everybody does....
As for you X360, I'm very sorry for you... but still, you can't blame Microsoft only for this, as it happens with Sony's Playstation 3 and Nintendo's Wii as well.
But you're right by saying their customer service is crap... :vlol:
Ward Dragon
29-03-09, 18:30
They have the right to not believe you, not everybody on this planet is as "good" as you. I've worked in a Future Shop and it was horrible to see how many freaking kids were lying and stealing to get things for free.
I'm probably missing something obvious, but if he wants to exchange a faulty 360 that he just bought for another 360, then what could he possibly be lying about? Why would anyone exchange a working 360 and what could they gain from doing so? :confused:
Edit: I mean, fair enough if they want to check the seals and make sure that the 360 hasn't been opened or tampered with. But if it hasn't been taken apart and the customer says it's broken and wants to exchange it for another 360 that's the same price, then what is there to lie about?
Joely-Moley
29-03-09, 18:31
lets hope it doesn't suddenly start working again :p
That happens to me all the time! To the point I hate taking things back because I always look stupid.
I doubt that. From what I've read, the RROD is a problem with the motherboard and the E74 is a problem with the video scaler chip. If Microsoft was trying to disguise one as the other, it would come out eventually and they'd probably have legal action taken against them. I don't think they'd take the risk. If the E74 error becomes as common as the RROD then Microsoft will probably adjust the extended warranty to cover E74 as well.
But think about the millions that they would (sneakily) save by not having to cover error warranties, and then think of how tempting it would be ;)
Ward Dragon
29-03-09, 18:36
But think about the millions that they would (sneakily) save by not having to cover error warranties, and then think of how tempting it would be ;)
Microsoft has already been sued in the past and legal defense is extremely expensive even if they win the case. I doubt they'd willingly put themselves into a position where they'd get sued again and would probably lose.
I'm probably missing something obvious, but if he wants to exchange a faulty 360 that he just bought for another 360, then what could he possibly be lying about? Why would anyone exchange a working 360 and what could they gain from doing so? :confused:
Edit: I mean, fair enough if they want to check the seals and make sure that the 360 hasn't been opened or tampered with. But if it hasn't been taken apart and the customer says it's broken and wants to exchange it for another 360 that's the same price, then what is there to lie about?
They want to see if he/she'll bring every single component in the box, and if the console is not physically damaged. That's all ;)
Ward Dragon
29-03-09, 18:47
They want to see if he/she'll bring every single component in the box, and if the console is not physically damaged. That's all ;)
Oh, okay. That's perfectly fair and reasonable :) I thought they wanted to hold onto the console and not exchange it until they hooked it up to a TV and saw the E74 error for themselves.
No, they usually don't have a TV to check this. :vlol:
Some people try to exchange the console when its physically damaged, and they know the shop can't do this.... The console is not protected from physical damage...
lets hope it doesn't suddenly start working again :p
Guess what? :D
Well, the conclusion to this whole debacle is a bit bizarre.
I took my 360 back to HMV, handed it over to a woman store assistant who immediately panicked and wanted to get the manager, but luckily the guy I spoke to on the phone was there and stopped her from wasting her boss's time. So both of them took my 360 and disappeared 'out the back', saying they were going to test it.
Honest to God, my friend and I had to pointlessly mooch around the shop for the best part of ten minutes. How long does it take to plug in a 360, turn it on and say; "yep, that's ****ed"?
I was in the middle of looking at the Thundercats DVD box-set when the guy suddenly reappeared and, lo & behold, according to him the 360 was working fine.
"We haven't done anything with it, but it's currently sat on the 'Language Select' screen," is what he said. I really couldn't believe it and neither could my friend. Between us, we've got 50 years of console usage under our belts, and to think that we'd simply not put a cable in properly was just completely unthinkable. So I asked how he had the 360 set up, what TV he'd connected it to. Turns out they'd hooked it up to an HDTV using the component cables. I told him I was only using a standard TV and that I wanted to see if it still worked under that set up. By this point I pretty much demanded to go 'out the back' and see them test it using the no frills AV components connected to an SDTV. To which he agreed.
Leaving my friend in the shop, the guy leads me through HMV's treasure trove of a store room (it was huge and I could've walked out with sooo many stolen DVDs in my massive HMV bag). I was expecting to be led to some corner of the storeroom with a workbench and a few TVs or something, but the guy goes up stairs and I end up in what can only be called a staff recreation room. There were people lazing about on chairs around a central table, eating and chatting and giving 'the outsider' odd looks as I walked in.
In one corner of the play area was one of those Xbox 360 display stands that you normally see in the store, obviously there to give the staff something to mess about on, but my 360 was wired up to the HDTV and, sure enough, it was working. Nearby there was tatty looking 14-inch portable TV on the counter, and as the guy started unplugging my 360 from the HDTV, I pulled the AV cable from the console and put it back again after having a pointless look. By this point, I was kind of convinced the AV cable was at fault and that the problem would surface once again when the normal TV was used.
But it didn't.
The guy plugged the yellow & white AV components into the portable TV (it was that old it didn't even have a stereo input) and the damn thing was still fine!
I was stunned and completely baffled.
I'm sure every staff member in that room thought I was absolutely trying to rip them off, but with God as my witness, I wasn't. So I turned the console on and off a couple of times, wiggled the AV connection about on the back of the 360, but nothing even remotely untoward happened.
So we reached an impasse. Obviously from that point HMV were unwilling to change the console, and given the evidence, I really couldn't blame them. The proof was there that it worked. So I chalked the whole sordid thing up to idiocy on my part and took the console back.
So my friend and I head back home. I unpack my 360 (again) and plug it all in (again). And the bloody thing gives me the same red light & E74 error...AGAIN!!! I'm sure my neighbours heard the swearing. It was as baffling as it was infuriating! It was knackered out of the box, fine at the store, then knackered out the box again. And what's more, the disc drive seemed to kick in unnecessarily, something that hadn't happened the night before.
My friend lifted the console up and was playing around with the AV cable while the 360 was on when he pulled it out completely. Almost instantly, the red light light on the front went green. We plugged the AV back in, hey presto, it was fine! Since then, the error's not surfaced again, no matter how much I fiddle with or disconnect things (while the console's on or off).
So, basically all's well really. My Elite is temperamental (at least in my mind, I expect it to go wrong again at some point). But I had a good 12 hours of unbroken co-op play on Resi 5 yesterday, so I'm okay with it at the moment. Needless to say I've registered with Microsoft for the 3 year warranty already.
But there was one more thing; the disc drive kicking in while I was going through all the initial setup. My friend and I both thought it was a bit odd. But all was revealed when opened the tray and found that the staff at HMV must've tried a game in it (Rockstar Games Table Tennis) and forgotten to take it out again!
In conclusion then, thank you Microsoft for a sloppily built console that might still turn out to be as reliable as a sniper with hiccups. And thanks to the staff at HMV for the free game :tmb:
interstellardave
30-03-09, 10:58
LOL... that's an hilarious conclusion to the story! I'd have been as perplexed and perturbed as you were, though!
Interesting enough to read this since I've been on the "wtf you crazy person this works fine" end of that story before :D
Sod it, I'm getting it sent for repair/replacement with Microsoft :mad:
I can pretty much make my Xbox give me that error on command. If the AV cable is plugged in when the console's first turned on, it'll crap out. If I turn the 360 on first and then connect the AV, everything's good.
You've tried different cables, right? I don't recall you saying.
^^Kind of. My friend has got two 360 Elites and we tried all the cables from both of those (both his Xboxes are connected to HD monitors using an HDMI to VGA cable) but had the same error. This was before I discovered the disconnect/reconnect thing.
The store used the component HD/component AV cable that came with the machine. But I'm convinced they turned the machine on before they plugged the cable in, because that's the ONLY way it seems to work.
... But I'm convinced they turned the machine on before they plugged the cable in, because that's the ONLY way it seems to work.
I don't know, this is a very unusual order to set up a console. I'd never think to turn anything on before everything is plugged into it. Seems sketchy to me.
^^You're exactly right, I agree. But that's the only thing I can think that they did, connecting the 360 up first and turning it on gives me the E74 every-single time.
It's bizarre :confused:
*laralover*
30-03-09, 17:04
Wow...Thats really strange. I was watching something on Watchdog or something about the complaints on 360's and Microsoft blaming the people who bought the consoles :rolleyes: Seriously though Elites are meant to be more reliable. Iv had one 360 that was a friends and it died in 2 months and my ex bf went through 3 in 2 years. I just cant be arsed with it as im stubborn :p I know some people complain about the PS3 but at least its lasted more than a year for me (with the odd freezes here and there)
You know those idiots have probably muffed it up more by leaving a disk in the tray :/ but i'd say if you're lucky, it could be ok now. My 360 had the lights a few months back, im still expecting it to suddenly crash and die on me :S
anyways, after all the hassle is through and done with, at least its worth it :)
Personally, i havent had XBL for like a month so i know what lacking something can be like... I hate it :(
You know those idiots have probably muffed it up more by leaving a disk in the tray :/ but i'd say if you're lucky, it could be ok now.
That's the thing, it's not really okay now. I have to plug the AV cable in after I've turned the 360 on, otherwise it'll give me that error message. And I can't be doing with that.
And now that I'm in the middle of playing e-mail tennis with Microsoft, on the way to getting them to repair/replace it, I find myself in another bit of a situation.
I'm going away for a week on Thursday next week, and I can guarantee that if I let Microsoft collect my Elite in the next few days, they'll drop it off while I'm not home. So I'm thinking that I've got to put up with all this disconnecting/reconnecting crap until I go away and then come back :(:mad:
Since there's no way the guys at the store will believe you, why don't you just record yourself initiating this error and show it to the store reps?
^^
Funny you should say that, when I brought my Xbox back from the shop and got the same error again, my friend took pictures of it all on his iPhone. We got shots of the on-screen error, the red light, and shots of the light going green when the AV cable was pulled out and everything being fine after that.
I would've taken the console back to HMV again, but the store is 15 miles away and I have no car (I was relying on my friend's). I'd have to wait until the weekend when my friend isn't working his late shift.
I have no grudge against the 360 but that is one of the main points that helped me out in my decision to go for a PS3 ;) You get what you pay for. I hope you get it all straightened out! :(
Shark_Blade
31-03-09, 00:18
I have both PS3 and Xbox 360 and I love them both. Never had problems with them so far, but my USB slot shutter for 360 has broken, the little spring snapped I suppose. :o So it's open wide all the time now lol.
Ward Dragon
31-03-09, 00:32
I have both PS3 and Xbox 360 and I love them both. Never had problems with them so far, but my USB slot shutter for 360 has broken, the little spring snapped I suppose. :o So it's open wide all the time now lol.
That happened with my brother's Xbox 360 as well.
I have both PS3 and Xbox 360 and I love them both.
Best of both worlds :D
I could see it working for me with both...to a certain point though. I wouldn't mind playing Forza 2 being as GT5 is taking it's sweet time :rolleyes: That 1 game though, doesn't warrant a $300 investment though ;)
Well, I e-mailed Microsoft three days ago regarding the fault with my Elite (via the "Contact Us" link in their Support section at Xbox.com) and I've heard absolutely nothing back from them. I'm sure I've read several reports that Microsoft's customer support was supposed to be good. I disagree.
:mad:
@Spong, sorry to hear about that, I recently got an Elite & it works a treat. Let us know your game tagwhen your up & running, mine is KissBite.;) I'm guessing your going to get the TRU DLC? I really enjoyed them both & TRU does look great on the 360.:D
I have a PS3 as well & I can tell it is a much higher quality machine, it's quieter & its components doesn't look as cheap. The 360's default interface is no where near as nice or as slick as the PS3s but once you get the update it's a massive improvement. Overall though, with the update I'm really liking the Elite, more then I expected to.:)
Cheers for the Gamertag Kiss-Bite, I'll add you the next time I fire up my 360 (it does work, just not the way it should do out of the box which is why I'm getting it replaced). But I've only got Resi 5 at the mo ;)
As for Underworld, I'm in two minds about it. I wasn't all that impressed with the game (which, as a member of the Eidos board, you should be aware of :D), but I do like Lara's Shadow. I've downloaded the TRU demo from Xbox Live but got bored with it in seconds as I've been there and done that before on the PC. I guess if I see Underworld cheap or second-hand somewhere I might buy it and go for the DLC.
About the 360's Dashboard, I never had a problem with the old look before the update, I was annoyed that the machine forced me to update to the new Dashboard. To be honest, the old Dashboard with the blades was a lot more straightforward than the visual confusion there is now. I personally stick to just using the Guide button menu and navigating to everything through that.
EDIT
Just finished watching the latest ep of LOST and, lo & behold, an e-mail from Microsoft has suddenly appeared in my inbox...
Thank you for contacting Xbox Support.
To resolve the issue describe; please follow these steps:
- Turn off your console.
- Disconnect all cables connected to your console.
- Remove all accessories connected to your console (eg. controller, hard disc and memory units).
- You can find a detailed description of how to remove the hard disc from your Xbox 360 in your Xbox 360 manual or online at http://www.xbox.com/support/xbox360/manuals.html or http://support.microsoft.com/kb/906204/.
- Reconnect them.
- Turn on your console.
More information regarding this error message can be found under http://support.microsoft.com/kb/907535/
Kind regards
Yeah, thanks for that Microsoft [/sarcasm].
The link I was given for "more information regarding this error message" wasn't even right. They should've linked me to http://support.microsoft.com/kb/941377/
Lawlz generic reply for the win
da tomb raider!
02-04-09, 13:00
It's times like these that makes me really appreciate my Dreamcast. :D
Anyway, hope you get the problem sorted soon, Spong.
Lawlz generic reply for the win
You're telling me. My name at the start of it was even in a different typeface. Talk about mailmerge :vlol:
Anyway, the upshot of all this is that my Elite will be collected in a few days for repair. So I've got to play the two to three week waiting game :rolleyes:
You're telling me. My name at the start of it was even in a different typeface. Talk about mailmerge :vlol:
Anyway, the upshot of all this is that my Elite will be collected in a few days for repair. So I've got to play the two to three week waiting game :rolleyes:
Why don't you just return it to HMV for an exchange!?:confused: That would be much better & they would have to change it considering the short time you have had it!
Why don't you just return it to HMV for an exchange!?:confused: That would be much better & they would have to change it considering the short time you have had it!
I can't get back to HMV any time soon unfortunately :(
The shop's 15 miles away, and my friend who took me there last time broke his wrist on Tuesday and is now unable to drive for 8 weeks.
TR cheatfinder
02-04-09, 23:36
The Only thing Microsoft is capable of producing is their computer technology, they are not really expericened with gaming and consoles. Should have brought a PS3, where Sony have great experience of gaming and consoles and when there is an error send a message to them and in 1 weeks or so you'll get the solution back. With XBOX 360, if there is an error send a message to Microsoft and...........6 Weeks Later...no return 12 Weeks Later....no return............3 Months Later....Oh Yay, got a reply!
trtrailerman
02-04-09, 23:43
sorry about this problem ur having :hug: but it can be dealt with thats the main thing :)
shockwave_pulsar00
03-04-09, 01:50
I knew getting a 360 was a bad idea, but I got one for Tomb Raider and some other games I wanted, and well.....now my 60GB hard drive CORRUPTED!!!! WTH Microsoft!?!?!? Its not even a used one, its the one that came with the system!
So now I've lost all the Tomb Raider Expansion packs I bought as well as some other stuff. The system is not even 3 months old >_<, and I have been playing my PS3 A LOT more with no problems. UGH!
I hate Microsoft products, first with Vista and now this crappy system. -_-*
Ward Dragon
03-04-09, 02:02
So now I've lost all the Tomb Raider Expansion packs I bought as well as some other stuff.
That sucks :( They should replace the hard-drive for you since it's only been three months. You can download the DLC for free as many times as you want since you already paid for it :)
The Only thing Microsoft is capable of producing is their computer technology, they are not really expericened with gaming and consoles. Should have brought a PS3, where Sony have great experience of gaming and consoles and when there is an error send a message to them and in 1 weeks or so you'll get the solution back. With XBOX 360, if there is an error send a message to Microsoft and...........6 Weeks Later...no return 12 Weeks Later....no return............3 Months Later....Oh Yay, got a reply!
Excuse me? Fanboy much? It's not about the hardware, it's about the games. And in that department, the PS3 fails miserably. This is one of the reasons I've held back from getting a new console for so long, I wanted to see how things went with each console's library and their online capabilities. And in my opinion, the 360 wins by a country mile. It has a far superior selection of games and its online community is way larger, has much much more going on and the content far exceeds that of the PS3. For my wants and needs, the PS3 is an empty, barren wasteland in comparison to the 360. A £300 wasteland at that.
And I didn't wait three months for a response from Microsoft Customer Support, I waited 3 days. I contacted them by phone yesterday afternoon and the woman I spoke to, to be honest, couldn't have been more helpful in dealing with my repair request.
The ONLY point the PS3 beats the 360 on (in my evaluation) is the pads.
I knew getting a 360 was a bad idea, but I got one for Tomb Raider and some other games I wanted, and well.....now my 60GB hard drive CORRUPTED!!!! WTH Microsoft!?!?!? Its not even a used one, its the one that came with the system!
Now that does suck. I'm sorry to hear that :(
But, by rights, you should be able to reclaim from Microsoft any DLC that you had before your hard drive went wrong, shouldn't you? Your achievements and game saves are probably gone for good though.
Thank you for the friend request on the 360, Spong. A pleasure to have you on my small friends list.:tmb:
The 360 naturally does indeed have a bigger game library & a very good online content & community. However, the PS3 is a better made machine & a higher quality product but it doesn't have as many games, I prefer the PS3 controller as well. The PS3 also has inbuilt wireless network capability unlike the 360, if you want that it will cost an extra £50.00. They both have strengths & weaknesses & overall I actually like them both. I do get paranoid though if I leave my Elite on too long, a fear of it overheating.:)
I can't argue that the PS3 is more robust than the 360, that evidence is abundantly clear from reports all over the net (and BBC's Watchdog :D). I was still surprised to have problems with my 360 though, I know several people with 360s and none of them have had problems (and they get used a hell of a lot).
The overheating thing doesn't bother me in the slightest either. Despite my 360's fault, when I got it working the first time, I spent a good 12 hours + playing Resi 5 online with a friend.
The wi-fi capabilities (or lack of) doesn't phase me, I much prefer a solid connection, it's more reliable (at least, psychologically it is).
As for the pads, I've never liked the Xbox pads, the layout is cumbersome (the bumper buttons are horribly placed) and the triggers feel a bit nasty and cheap. The Playstation pad design is second only to the SNES pad, it's always felt just so right in my hands.
And cheers for accepting my friend request (I'm sure my list is smaller than yours though, 2 friends and 1 pending).
EDIT
Boo hoo, UPS have just turned up and whisked my Xbox away. I should be happy, but I was literally just about to plug in my new 512MB memory stick and copy my profile on to it. Talk about typical :rolleyes:
da tomb raider!
03-04-09, 16:34
I hate Microsoft products, first with Vista and now this crappy system. -_-*
I wasn't going to say this, but since my computer just froze up I will: Ditto.
Melonie Tomb Raider
03-04-09, 17:06
Wow. :vlol:
Makes me love my PS3 even more. :D Though I'll probably crack and get a 360 eventually, I'm holding out as long as I can without it. :p
Ward Dragon
04-04-09, 02:04
Now that does suck. I'm sorry to hear that :(
But, by rights, you should be able to reclaim from Microsoft any DLC that you had before your hard drive went wrong, shouldn't you? Your achievements and game saves are probably gone for good though.
DLC and achievements are tied to your gamer tag. Whenever you sign into Xbox live with your gamer tag, it records your achievements and you can download any DLC that you have paid for under that gamer tag. If you download it on someone else's 360 then it can only be played when signed in under your gamer tag. If you download it onto your own 360 with a different hard drive then it can be played whenever you want. The DLC gets associated with the console, not the hard drive. If you get a completely new 360, then there is a procedure for transferring the rights of your DLC over to the new machine which can be used once a year by you (although Microsoft automatically transfers the rights on their own if they have to replace your 360 under warranty).
^^Yeah, you're talking about the DRM tool for the 360 that you're only allowed to use once a year (apparently). My friend's used it, he owns two Elites and wanted to transfer some info from one to the other.
Ward Dragon
05-04-09, 02:53
^^Yeah, you're talking about the DRM tool for the 360 that you're only allowed to use once a year (apparently). My friend's used it, he owns two Elites and wanted to transfer some info from one to the other.
Yeah, I used it too. I had purchased the first Underworld DLC on my brother's 360 and then when I got my own 360 I transferred the rights over to it. If the 360 breaks and Microsoft replaces it, they will transfer the rights regardless of the once-per-year rule.
Really? :vlol:
I own an Elite and all the wires that come with it all work, so I don't understand your problem...
When I bought mine I spent a lot more, like £400 when it first came out. Lucky I haven't had any red lights! :D
silver_wolf
05-04-09, 21:27
Ironically, I haven't had any problems with my 360. It's my PS3 that's been a stubborn little *****. Stopped reading discs back in October, I'm only just now sending it in to be fixed.:o
Ward Dragon
05-04-09, 21:28
Really? :vlol:
I own an Elite and all the wires that come with it all work, so I don't understand your problem...
His was broken. What's so hard to understand? :confused:
@silver_wolf
Really? Sorry to hear that, hope Sony do the do and get it back to you as soon as possible. The PS3 in comparison to the 360 generally has a good rep as far as the hardware is concerned, you must've just been unlucky :(
His was broken. What's so hard to understand? :confused:
Not so hard to understand, but all the parts should work properly in a new 360.
Ward Dragon
05-04-09, 21:31
Not so hard to understand, but all the parts should work properly in a new 360.
Exactly, that's why he's so annoyed XD
Exactly, that's why he's so annoyed XD
Hehe, yeah I would be too. :D
But just take it back to where you bought it and you should get a new one! :jmp:
But just take it back to where you bought it and you should get a new one! :jmp:
Been there and tried that. You might wanna read through my posts in this thread ;)
Been there and tried that. You might wanna read through my posts in this thread ;)
Sell it at CeX they will buy it and just tell them it's a new one then you might get enough money back to buy another. :)
Joely-Moley
05-04-09, 21:41
Been there and tried that. You might wanna read through my posts in this thread ;)
Any word any when it's coming back?
Hopefully you have better luck when it's repaired!
So far *touch wood* I've had mine for a year and a half and never had any problems.
Sell it at CeX they will buy it and just tell them it's a new one then you might get enough money back to buy another. :)
If you're talking about those rip-off merchants in Tottenham Court Road (Computer Exchange), I stopped going there years ago.
Any word any when it's coming back?
Not yet. I can check on the status of the repair process at Xbox.com though. It got taken on Friday and the woman I spoke to on the phone claims it'll take two to three weeks to repair. As much as I want it back, I hope it does take that long as I'm going away for Easter and won't be back for a week.
If you're talking about those rip-off merchants in Tottenham Court Road (Computer Exchange), I stopped going there years ago.
Nah, CeX has store's around the UK. :p
They will pay good money for your 360, trust me. :hug:
A lot more than GAME would. :p
^^That's kind of a moot point with me though. I've never sold on hardware or software. I've got games that were given to me as ill-thought out presents years ago that I've not sold. It's just something I don't do. Cheers for the suggestion though :)
da tomb raider!
05-04-09, 21:59
Selling your 360 isn't a good idea, because as well as being immoral the shop will probably test it before accepting it.
^^That's kind of a moot point with me though. I've never sold on hardware or software. I've got games that were given to me as ill-thought out presents years ago that I've not sold. It's just something I don't do. Cheers for the suggestion though :)
Selling your 360 isn't a good idea, because as well as being immoral the shop will probably test it before accepting it.
It's certainly quicker to sell your 360 for money for a new one, instead of waiting on Microsoft to get you a new one..
It's not immoral, it's legal to do in the UK.
da tomb raider!
05-04-09, 22:05
It's certainly quicker to sell your 360 for money for a new one, instead of waiting on Microsoft to get you a new one..
It's not immoral, it's legal to do in the UK.
It's legal to sell faulty items to shops in the UK? Are you sure about that? :confused:
At any rate, it might be legal, but it still isn't moral (don't think this is on-topic, though...)
Ward Dragon
05-04-09, 22:06
At any rate, it might be legal, but it still isn't moral (don't think this is on-topic, though...)
If they know the video card is broken and they want the machine for spare parts then I don't see any problem with it :)
In any case, Spong's 360 is already mailed to Microsoft so it doesn't matter.
It's legal to sell faulty items to shops in the UK? Are you sure about that? :confused:
At any rate, it might be legal, but it still isn't moral (don't think this is on-topic, though...)
The 360 you can sell but not the wire that is broken...
It is legal. :tea:
I've sold my premium 360 before I got my Elite 360. :tea:
Ward Dragon
05-04-09, 22:08
The 360 you can sell but not the wire that is broken...
It's not the wire. Spong's video chip is broken inside the 360, which is why the entire machine had to be sent away for repairs.
It's not the wire. Spong's video chip is broken inside the 360, which is why the entire machine had to be sent away for repairs.
Oh right. :o
Sorry got a little mixed up. :o
^^Yeah, as far as I can make out, it's the scaler chip connected to the AV port that's knackered.
mine got the E74 error on sunday but when i turned it off and back on it was fine and i even played it for a few days but did not want to risk it doing that again so i traded it in at a store that buys/sells consoles. they will send the unit back to Microsoft for refurbishment and re sell it. they gave me top dollar for it 100 bucks! and since i paid 60 and change for it after discounts and xmas gift money it was pretty sweet deal. I plan on using that money and getting a Jasper Xbox 360 (http://www.engadget.com/2008/12/10/inside-an-xbox-360-jasper-ben-heck-dissects-the-mythical-consol/). as you may or NOT know the Jasper is the most resent 360 revision that came out at the end of 08. all new motherboard, much better heat sinks, and a more efficient power supply that runs way cooler, and since it runs cooler way more likely not to die or RROD (cause by overheating and having the solder breakdown and parts separate from the main board, ditto eliminating the E74 prob as well).
When first looking around to buy my 360 I asked every store I contacted whether or not their 360's were Jasper. They either weren't or the assistants didn't know. The chances are if you buy your 360 'off the shelf', it won't be Jasper. They're still selling stock they received 8 months ago that's just been sat there. So good luck with that.
And all that glitters is not gold. I've still read a good few reports of Jasper machines going the same way as the older ones one. It seems to me as though Microsoft have solved nothing :rolleyes:
Ward Dragon
09-04-09, 07:19
The chances are if you buy your 360 'off the shelf', it won't be Jasper. They're still selling stock they received 8 months ago that's just been sat there. So good luck with that.
Yeah, I bought mine at the end of February. It says it was manufactured in October and it has the old power supply (I just checked it against the pictures Agent Dee provided).
I bought mine in March and it had a Nov '08 manufacture date. When shopping around, I ended up sticking to just asking about the power supply because asking "Is the 360 Jasper?" got the same response followed by a silence where the assistant no doubt considered the notion I was mental.
Any word yet, have you got a nice new working machine back yet?:wve:
Forgive my ignorance if it's obvious but what's Jasper?:confused:
Ward Dragon
09-04-09, 18:45
Any word yet, have you got a nice new working machine back yet?:wve:
Forgive my ignorance if it's obvious but what's Jasper?:confused:
I had to look it up too. It's a new version of the 360 which has more heat sinks, a different power supply, and is generally supposed to be better. However it is very hard to find right now and it's not labeled a Jasper on the box since that refers to the internal parts so good luck finding one XD
Lara's Nemesis
09-04-09, 19:04
If you buy a new Arcade system it is likely that it will be a Jasper. I checked Game and Gamestation in the UK and both were stocking them.
Here is a link that will help you identify one.
http://giftguide.toptenreviews.com/?p=2721
SOME Jaspers have the older 175watt PS that was in the previous "Falcon" units. the number one easy way to tell if you have a JASPER or a FALCON (only applies to the Arcade model). is if it says 256mb for storage on the box like 60 for the mid level, 120 for the elite. older Arcades said 256mb memory unit or card and had a picture of one of the card/mem unit. new ones just have a gray circle that says 256mb in the middle. those that have the circle instead of the square looking mem unit are Jaspers. I know cause i opened up mine and it did not have the memory card. i compared my box to the one my last one came in (i saved it just in case to compare the differences).
While the Japser sounds really cool, I am pretty happy with my Opus...
Lara's Nemesis
09-04-09, 22:11
I'd never heard of the opus until you mentioned it. Did a bit of research and it seems that Microsoft are putting this into some of the consoles that have been sent for repair.
Bit worrying that because I've got a Jasper and have read that they have still been breaking down with the E74 error. I think I'll go and get the extended warranty from Game soon.
Microsoft really are completely incompetent when it comes to making reliable consoles. :mad:
Opus motherboards are motherboards made to fit into the older 360 casings that had NO HDMI slot. its basically a Falcon without the HDMI port. I got a chance to play a level or 2 of TR: Legend (i lost my game saves when i traded in the console). but the good thing is i played the game enough to get back to the Kazakhstan level where I was.
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