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katmandoo
10-05-09, 13:35
Hello,

I have a Windows Vista Ultimate laptop from Dell and just a few days ago it stopped allowing internet access. I am able to view all computers on the network and access them as well as access the router's administration page. I've connected to a network other than my own and it allows me to access the internet. Now my other laptop which is the exact same model and has Windows Vista Ultimate on it can connect to my network just fine and access the internet. The only difference I've seen so far is that on the laptop with the problems, it is showing that I'm connected to 2 networks:

Evans
Evans 2 (Evans)

Another thing that is unusual is that the "Evans 2" has a higher signal strength then "Evans." Also while looking through the place that shwos the equipment found on the network, the "Internet gateway device" has a different IP address than the one on the laptop that works. It says 192.168.1.103 while mine says 127.0.0.1. I've disabled the firewall and protection on the laptop that has the issues and I've tried releasing and renewing the IP address. The only fix I've found so far is if I manually give the laptop an IP address. It won't work if it receives the IP address from DHCP. My router is a Linksys WRT54G Router. I appreciate the help.

spikejones
11-05-09, 02:08
its telling you the gateway is your own device? (127.x.x.x is a loop-back IP address for your own card). is your wireless card an "N" card or "G"? If "N" mode card, I imagine it may be getting some signals crossed with the dual antennas - send/receive may be communicating with each other somehow rather than communicating with the router. Try to force "G" mode and see if that helps anything.

Connected to two networks..
Are you connecting with both ethernet and wireless? If so.. disable one or the other - don't use both. This may also be causing some conflicts.

mind posting the results of ipconfig /all
?

It wouldn't hurt to update the drivers for the network device(s)

katmandoo
11-05-09, 18:40
I think it's a wireless N card, I'll have to go take a look, anyway, turns out that the laptop was setting it's gateway to be my laptop since I had connection sharing on by accident, well I shut connection sharing off on my laptop, the gateway device disappeared from that laptop that has the problems. But still no internet, and I will have to get to the computer later to post the results of ipconfig. Now about updating the drivers, I would only be able to find them on Dell, which I have no clue where to find them there.

Edit:
Also after turning off connection sharing that second wireless connection disappeared, and I'm sure I'm not connecting with ethernet since there is no way for a ethernet cable to even reach that computer.

spikejones
11-05-09, 20:55
use this to locate dell drivers: http://support.dell.com/support/downloads/index.aspx

might consider running ardiag.exe (http://www.tombraiderhub.com/download/ardiag.exe) and post the results (can be transferred with a flash drive of course)

katmandoo
11-05-09, 22:34
Copy the following text and paste it to your report AS IS!!!

---------------------------------------------------------------
AutoRuns Diagnostics for TRF v 0.5 Developed by EscondeR
---------------------------------------------------------------



Program:
"Handles installation and removal of Bluetooth devices."
Publisher:
"(Verified) Broadcom Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
btwdins
Program path & name:
"c:\program files\widcomm\bluetooth software\bin\btwdins.exe"
Enabled: [V]


Program:
"Dock Login Service"
Publisher:
"(Not verified) Stardock Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
DockLoginService
Program path & name:
"c:\program files\dell\delldock\docklogin.exe"
Enabled: [V]


Program:
"Norton Internet Security"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
Norton Internet Security
Program path & name:
"c:\program files\norton internet security\engine\16.5.0.135\ccsvchst.exe"
Enabled: [V]


Program:
"SoftThinks Agent Service"
Publisher:
"(Verified) Dell Inc."
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
SftService
Program path & name:
"c:\windows\sminst\sftservice.exe"
Enabled: [V]


Program:
"SupportSoft Sprocket Service (DellSupportCenter)"
Publisher:
"(Verified) Dell Inc."
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
sprtsvc_DellSupportCenter
Program path & name:
"c:\program files\dell support center\bin\sprtsvc.exe"
Enabled: [V]


Program:
"Provides automatic configuration for the 802.11 adapter using the Broadcom supplicant."
Publisher:
N/A
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
wltrysvc
Program path & name:
c:\windows\system32\wltrysvc.exe"
Enabled: [V]


Program:
"Broadcom iLine10(tm) PCI Network Adapter Proxy Protocol Driver"
Publisher:
"(Verified) Broadcom Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
BCM42RLY
Program path & name:
"c:\windows\system32\drivers\bcm42rly.sys"
Enabled: [V]


Program:
"BASH Driver"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
BHDrvx86
Program path & name:
"c:\windows\system32\drivers\nis\1005000.087\bhdrvx 86.sys"
Enabled: [V]


Program:
"Common Client Hash Provider Driver"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
ccHP
Program path & name:
"c:\windows\system32\drivers\nis\1005000.087\cchpx8 6.sys"
Enabled: [V]


Program:
"IP in IP Tunnel Driver"
Publisher:
N/A
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
IpInIp
Program path & name:
File not found: system32\DRIVERS\ipinip.sys"
Enabled: [V]


Program:
"IPX Traffic Filter Driver"
Publisher:
N/A
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
NwlnkFlt
Program path & name:
File not found: system32\DRIVERS\nwlnkflt.sys"
Enabled: [V]


Program:
"IPX Traffic Forwarder Driver"
Publisher:
N/A
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
NwlnkFwd
Program path & name:
File not found: system32\DRIVERS\nwlnkfwd.sys"
Enabled: [V]


Program:
"Px Engine Device Driver for Windows 2000/XP"
Publisher:
"(Verified) Sonic Solutions"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
PxHelp20
Program path & name:
"c:\windows\system32\drivers\pxhelp20.sys"
Enabled: [V]


Program:
N/A
Publisher:
N/A
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
SYMDNS
Program path & name:
File not found: C:\Windows\system32\drivers\NIS\1000000.07D\SYMDNS .SYS"
Enabled: [V]


Program:
"Firewall Filter Driver"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
SYMFW
Program path & name:
"c:\windows\system32\drivers\nis\1005000.087\symfw. sys"
Enabled: [V]


Program:
"NDIS Filter Driver"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
SYMNDISV
Program path & name:
"c:\windows\system32\drivers\nis\1005000.087\symndi sv.sys"
Enabled: [V]


Program:
N/A
Publisher:
N/A
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
SYMREDRV
Program path & name:
File not found: C:\Windows\system32\drivers\NIS\1000000.07D\SYMRED RV.SYS"
Enabled: [V]


Program:
"Network Dispatch Driver"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
SYMTDI
Program path & name:
"c:\windows\system32\drivers\nis\1005000.087\symtdi .sys"
Enabled: [V]


Program:
"Citrix Online GoToAssist"
Publisher:
"(Verified) Citrix Online"
Entry path:
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify
Entry name:
GoToAssist
Program path & name:
"c:\program files\citrix\gotoassist\514\g2awinlogon.dll"
Enabled: [V]


Program:
"Dell Wireless WLAN Card Logon Provider"
Publisher:
"(Not verified) Dell Inc."
Entry path:
HKLM\SYSTEM\CurrentControlSet\Control\NetworkProvi der\Order
Entry name:
BCMLogon
Program path & name:
"c:\windows\system32\bcmlogon.dll"
Enabled: [V]


Program:
"Dell Wireless WLAN Card Wireless Network Tray Applet"
Publisher:
"(Not verified) Dell Inc."
Entry path:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Entry name:
Broadcom Wireless Manager UI
Program path & name:
"c:\windows\system32\wltray.exe"
Enabled: [V]


Program:
"Dell Webcam Central Application"
Publisher:
"(Not verified) Creative Technology Ltd."
Entry path:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Entry name:
Dell Webcam Central
Program path & name:
"c:\program files\dell webcam\dell webcam central\webcamdell.exe"
Enabled: [V]


Program:
"CyberLink PowerCinema Resident Program"
Publisher:
"(Verified) CyberLink"
Entry path:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Entry name:
PCMService
Program path & name:
"c:\program files\dell\mediadirect\pcmservice.exe"
Enabled: [V]


Program:
"DataSafeOnline"
Publisher:
"(Verified) Dell Inc."
Entry path:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Entry name:
Dell DataSafe Online
Program path & name:
"c:\program files\dell datasafe online\datasafeonline.exe"
Enabled: [V]


Program:
"Adobe Acrobat SpeedLauncher"
Publisher:
"(Verified) Adobe Systems Incorporated"
Entry path:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Entry name:
Adobe Reader Speed Launcher
Program path & name:
"c:\program files\adobe\reader 9.0\reader\reader_sl.exe"
Enabled: [V]


Program:
N/A
Publisher:
"(Verified) Dell Inc."
Entry path:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Entry name:
dellsupportcenter
Program path & name:
"c:\program files\dell support center\bin\sprtcmd.exe"
Enabled: [V]


Program:
"VistaLauncher"
Publisher:
"(Verified) Dell Inc."
Entry path:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Once
Entry name:
Launcher
Program path & name:
"c:\windows\sminst\components\scheduler\launcher.ex e"
Enabled: [V]


Program:
N/A
Publisher:
N/A
Entry path:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Once
Entry name:
DSUpdateLauncher
Program path & name:
c:\program files\dell datasafe local backup\components\dsupdate\runhstart.bat"
Enabled: [V]


Program:
"coIEPlugIn"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\SOFTWARE\Classes\Protocols\Handler
Entry name:
symres
Program path & name:
"c:\program files\norton internet security\engine\16.5.0.135\coieplg.dll"
Enabled: [V]


Program:
"Bluetooth Tray Application"
Publisher:
"(Verified) Broadcom Corporation"
Entry path:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Entry name:
Bluetooth.lnk
Program path & name:
"c:\program files\widcomm\bluetooth software\bttray.exe"
Enabled: [V]


Program:
"QuickSet"
Publisher:
"(Verified) Dell Inc."
Entry path:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Entry name:
QuickSet.lnk
Program path & name:
"c:\program files\dell\quickset\quickset.exe"
Enabled: [V]


Program:
"Dell Dock"
Publisher:
"(Verified) Stardock Corporation"
Entry path:
C:\Users\Judy\AppData\Roaming\Microsoft\Windows\St art Menu\Programs\Startup
Entry name:
Dell Dock.lnk
Program path & name:
"c:\program files\dell\delldock\delldock.exe"
Enabled: [V]


Program:
"Adobe PDF Helper for Internet Explorer"
Publisher:
"(Verified) Adobe Systems Incorporated"
Entry path:
HKLM\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects
Entry name:
Adobe PDF Link Helper
Program path & name:
"c:\program files\common files\adobe\acrobat\activex\acroiehelpershim.dll"
Enabled: [V]


Program:
"coIEPlugIn"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects
Entry name:
Symantec NCO BHO
Program path & name:
"c:\program files\norton internet security\engine\16.5.0.135\coieplg.dll"
Enabled: [V]


Program:
"IPS Browser Helper DLL"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects
Entry name:
Symantec Intrusion Prevention
Program path & name:
"c:\program files\norton internet security\engine\16.5.0.135\ipsbho.dll"
Enabled: [V]


Program:
"Java(TM) Platform SE binary"
Publisher:
"(Verified) Sun Microsystems Inc."
Entry path:
HKLM\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects
Entry name:
Java(tm) Plug-In SSV Helper
Program path & name:
"c:\program files\java\jre6\bin\ssv.dll"
Enabled: [V]


Program:
"Java(TM) Platform SE binary"
Publisher:
"(Not verified) Sun Microsystems Inc."
Entry path:
HKLM\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects
Entry name:
Java(tm) Plug-In 2 SSV Helper
Program path & name:
"c:\program files\java\jre6\bin\jp2ssv.dll"
Enabled: [V]


Program:
"BTNCopy Module"
Publisher:
"(Not verified) Broadcom Corporation."
Entry path:
HKLM\Software\Microsoft\Windows\CurrentVersion\She ll Extensions\Approved
Entry name:
Monitor
Program path & name:
"c:\windows\system32\btncopy.dll"
Enabled: [V]


Program:
"ShellvRTF"
Publisher:
"(Verified) Dell Inc."
Entry path:
HKLM\Software\Microsoft\Windows\CurrentVersion\She ll Extensions\Approved
Entry name:
ShellViewRTF
Program path & name:
"c:\windows\system32\shellvrtf.dll"
Enabled: [V]


Program:
"PDF Shell Extension"
Publisher:
"(Verified) Adobe Systems Incorporated"
Entry path:
HKLM\Software\Classes\Folder\Shellex\ColumnHandler s
Entry name:
PDF Shell Extension
Program path & name:
"c:\program files\common files\adobe\acrobat\activex\pdfshell.dll"
Enabled: [V]


Program:
"coIEPlugIn"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\Software\Microsoft\Internet Explorer\Toolbar
Entry name:
Norton Toolbar
Program path & name:
"c:\program files\norton internet security\engine\16.5.0.135\coieplg.dll"
Enabled: [V]


Program:
enabled
Publisher:
""
Entry path:
HKLM\Software\Microsoft\Internet Explorer\Extensions
Entry name:
@btrez.dll
Program path & name:
"c:\program files\widcomm\bluetooth software\btsendto_ie.htm"
Enabled: [ ]




IPConfig

Windows IP Configuration
Host Name . . . . . . . . . . . . : Judy-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-24-2B-FA-DF-2E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-24-2C-3D-B2-15
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::419f:28f9:ab9e:2373%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : pen.apac.dell.com
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 00-22-19-EB-53-41
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.pen.apac.dell.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{FC1AC996-BB87-4263-9FE2-0A7FD50C9
D86}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{8E74F42F-99A7-4A71-A646-60A12061E
0A7}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

spikejones
12-05-09, 01:49
I thought something sounded familiar:
http://www.bleepingcomputer.com/startups/symdns.sys-18019.html

here's what appears to be your issue:

Program:
N/A
Publisher:
N/A
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
SYMDNS
Program path & name:
File not found: C:\Windows\system32\drivers\NIS\1000000.07D\SYMDNS .SYS"
Enabled: [V]



basically... your Symantic Internet Security Suite is jacked up, whether running or not - the absence of this file or if it is disabled from starting - prevents DNS address retreival. My personal recommendation: uninstall all symantic products and use decent applications instead.

side note:
why its gotten to this state, I cannot say. whether it was something you did, an accident, or a virus - I can't tell at this point as I didn't look that thoroughly. I just had a pretty damn good idea what it was when I saw symantic entry at the top of your list.

katmandoo
12-05-09, 02:10
It's unbelievable that a brand new computer that has barely been used would already be screwed up

Edit:
I uninstalled it and it's still not working. The thing is still sitting here saying Connecting to site 74.125.65.99 (Google) ugh...

spikejones
12-05-09, 02:15
well... you can try putting your Dell support warranty to use (if you bought this plan). Otherwise, I'd just ditch NIS application in favor of Zone Alarm firewall + less resource demanding AV application of your choice.



try:
tracert google.com

also, have you reverted to automatic address retrieval after removing NIS?

edit:
I forget to mention... according to your currently listed ipconfig, you are attempting to use the router itself as a DNS server - which doesn't work AFAIK. I have same model router myself, and my DNS servers are listed as those provided by my ISP, and not the router's IP address.

Ethernet adapter Local Area Connection 2:



Connection-specific DNS Suffix . : nc.rr.com

Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-0C-F1-A4-6F-D4

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.101

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 24.25.5.148

24.25.5.147

Lease Obtained. . . . . . . . . . : Monday, May 11, 2009 9:37:12 PM

Lease Expires . . . . . . . . . . : Tuesday, May 12, 2009 9:37:12 PM

EscondeR
12-05-09, 10:18
edit:
I forget to mention... according to your currently listed ipconfig, you are attempting to use the router itself as a DNS server - which doesn't work AFAIK. I have same model router myself, and my DNS servers are listed as those provided by my ISP, and not the router's IP address.

Unless it has DNS forward function included and active :)

katmandoo
15-05-09, 21:30
Using my router as the dns server does work because I've tried it before on a different computer that has a static IP. I have removed NIS, but the issue is still going on. I have it working on the internet right now since I gave it a static IP address instead of it retreiving one from dhcp.

spikejones
16-05-09, 02:06
is the other machine assigned a static IP as well? (sounds like it from what you just said). From that, I can surmise that there is possibly an issue with the DHCP service on your router. Have you ensured that it is turned on and has an appropriate pool of valid addresses to hand out (minus the static IP of the other machine)?

Does the other machine connect properly under DHCP assignment?

katmandoo
23-05-09, 23:03
Sorry, I'm horrible at remembering to reply :P

Anyway, yes, my laptop connects fine under dhcp. There are some computers that are given a static IP but this is usually up higher (192.168.1.120-140) to prevent IP conflicts, but I've removed all dhcp leases from the router and all computers get their IP from dhcp fine except for that one laptop.

EscondeR
23-05-09, 23:14
I know it's kinda obvious, but still... Is the DHCP-client service running on that laptop?