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View Full Version : New Printer's scanner isn't working


Tihocan9
16-05-09, 22:51
I just bought a new All In One Printer that has printing, copying and scanning on it and so far I can print and copy but all of my attempts to scan have been unsuccessful. I have the Canon Pixma MX330 and to scan you have to hit the scan button-select where to save-select document type-then hit the color or black button depending on what your document/picture is which starts the scan. I will hit the scan (color/black) button and it will say processing then go back to the screen that tells me to hit the black or color button and never scans. Everything else works fine which makes this very odd.

Thank you in advanced for any help :)

EDIT: Ok, so I know the scanner works, but I can't get it to actually scan onto my computer, I think it has to use the MP Navigator EX to scan but when i try to open it a pop-up window comes up and says "Insufficient Memory" and it can't open.

spikejones
17-05-09, 02:44
sounds like you need to increase your memory then - or at least increase the paging file size.

btw... my lexmark behaves the same way. scanning must be done via the application interface rather than the buttons on the scanner.

Tihocan9
17-05-09, 03:07
How would I increase the paging file size? Becuase I am pretty sure I should enough memory, I have 3GB of RAM.

spikejones
17-05-09, 03:15
you may want to post diagnose.exe (http://www.tombraiderhub.com/download/diagnose.exe) report so we can see if there are some unnecessary processes running that are hogging your system ram. plus.. we'll need to know your OS version before advising on the proper proceedure to increase paging file size.

Tihocan9
17-05-09, 03:28
Absolutely, I am running Vista Home Premium 64-bit

------------------------------------------------------
Diagnostic tool developed for www.tombraiderforums.com
------------------------------------------------------
Version : 3.12
Author : Simulation

Select All (Ctrl A) then Copy (Ctrl C) and paste (Ctrl V) the text in Notepad into a reply on the forum.

Operating System

Windows Vista Home Premium Edition 64bit Service Pack 1 build 6001

COMMAND.COM
COMMAND.COM has NOT been installed

Autoexec.NT
Autoexec.NT is NOT installed

Config.NT
Config.NT is NOT installed

Programs Currently Running

Image Name PID Session Name Session# Mem Usage
========================= ====== ================ ======== ============
System Idle Process 0 Services 0 24 K
System 4 Services 0 3,432 K
smss.exe 444 Services 0 956 K
csrss.exe 580 Services 0 6,952 K
csrss.exe 632 Console 1 10,484 K
wininit.exe 640 Services 0 4,768 K
services.exe 700 Services 0 7,804 K
winlogon.exe 708 Console 1 6,892 K
lsass.exe 736 Services 0 2,868 K
lsm.exe 744 Services 0 5,100 K
svchost.exe 880 Services 0 8,004 K
nvvsvc.exe 928 Services 0 3,768 K
svchost.exe 956 Services 0 9,040 K
svchost.exe 992 Services 0 35,448 K
svchost.exe 320 Services 0 15,768 K
svchost.exe 468 Services 0 110,072 K
LVPrcSrv.exe 768 Services 0 6,676 K
svchost.exe 872 Services 0 74,024 K
LVPrS64H.exe 1008 Services 0 4,896 K
audiodg.exe 1056 Services 0 19,800 K
SLsvc.exe 1100 Services 0 11,768 K
svchost.exe 1148 Services 0 16,264 K
rundll32.exe 1268 Console 1 6,680 K
svchost.exe 1336 Services 0 18,804 K
spoolsv.exe 1548 Services 0 15,336 K
CCSVCHST.EXE 1584 Services 0 4,980 K
svchost.exe 1776 Services 0 19,472 K
taskeng.exe 2064 Services 0 6,936 K
dwm.exe 2072 Console 1 90,820 K
explorer.exe 2120 Console 1 45,484 K
taskeng.exe 2128 Console 1 12,000 K
GoogleUpdate.exe 2136 Services 0 2,948 K
MSASCui.exe 2456 Console 1 14,628 K
BJMYPRT.EXE 2512 Console 1 5,260 K
sidebar.exe 2632 Console 1 44,688 K
hpsysdrv.exe 2892 Console 1 3,772 K
jusched.exe 2924 Console 1 4,572 K
hpwuSchd2.exe 2932 Console 1 4,156 K
CCSVCHST.EXE 2948 Console 1 2,796 K
ijplmsvc.exe 3000 Services 0 4,164 K
M3SRCHMN.EXE 3008 Console 1 3,224 K
MWSOEMON.EXE 3016 Console 1 4,636 K
LSSrvc.exe 3032 Services 0 4,784 K
LVCSer64.exe 3060 Services 0 8,248 K
MWSSVC.EXE 1032 Services 0 3,716 K
LVCSer64.exe 1948 Console 1 7,496 K
svchost.exe 2308 Services 0 5,752 K
svchost.exe 2384 Services 0 9,260 K
ViewpointService.exe 2448 Services 0 5,140 K
svchost.exe 2348 Services 0 2,744 K
SearchIndexer.exe 2548 Services 0 15,856 K
XAudio64.exe 2596 Services 0 3,152 K
WUDFHost.exe 3380 Services 0 7,036 K
Communications_Helper.exe 3572 Console 1 12,920 K
sidebar.exe 3656 Console 1 27,160 K
Quickcam.exe 3740 Console 1 14,116 K
mobsync.exe 3768 Console 1 9,588 K
COCIManager.exe 4444 Console 1 10,700 K
kbd.exe 4848 Console 1 9,200 K
AluSchedulerSvc.exe 4328 Services 0 2,420 K
HPHC_Service.exe 4596 Services 0 19,240 K
firefox.exe 3216 Console 1 137,528 K
taskeng.exe 3828 Services 0 5,376 K
SearchProtocolHost.exe 1424 Services 0 7,016 K
SearchFilterHost.exe 4752 Services 0 5,844 K
dllhost.exe 1304 Console 1 6,060 K
dllhost.exe 4988 Services 0 5,208 K
diagnose.exe 4484 Console 1 9,432 K
nsD404.tmp 1820 Console 1 5,380 K
cmd.exe 4796 Console 1 5,784 K
tasklist.exe 5104 Console 1 7,928 K
WmiPrvSE.exe 528 Services 0 7,548 K

System Event Log - Warning and Errors Only (last 24hrs)

Event Log from 08:00am on the 15/05/2009

Tomb Raider Game Setup Information



DirectX Diagnostics Report

------------------
System Information
------------------
Time of this report: 5/16/2009, 23:27:59
Machine name: SINGLETONFAM-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: FK792AA-ABA a6600f
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Pentium(R) Dual CPU E2200 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 2940MB RAM
Page File: 1445MB used, 4656MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 7100 / NVIDIA nForce 630i
Manufacturer: NVIDIA
Chip type: GeForce 7100 / NVIDIA nForce 630i
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_07E1&SUBSYS_2A64103C&REV_A2
Display Memory: 1336 MB
Dedicated Memory: 121 MB
Shared Memory: 1214 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum,nvd3dumx.dll,nvwgf2um, nvwgf2umx.dll
Driver Version: 7.15.0011.7521 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 5/22/2008 10:49:00, 5689344 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-44A1-11CF-ED6E-6F0A02C2CA35}
Vendor ID: 0x10DE
Device ID: 0x07E1
SubSys ID: 0x2A64103C
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel:
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A64&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5657 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/3/2008 13:03:48, 1477272 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Logitech Mic (Communicate STX))
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.00.6001.18000 (English)
Driver Attributes: Final Retail
Date and Size: 1/20/2008 22:47:04, 98816 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: DigitalIn (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5657 (English)
Driver Attributes: Final Retail
Date and Size: 7/3/2008 13:03:48, 1477272 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x07FE
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Enhanced Multimedia PS/2 Keyboard
| Matching Device ID: acpi\pnp0303
| Upper Filters: PS2
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 203.5 GB
Total Space: 292.8 GB
File System: NTFS
Model: WDC WD3200AAJS-65B4A0 ATA Device

Drive: D:
Free Space: 1.7 GB
Total Space: 12.4 GB
File System: NTFS
Model: WDC WD3200AAJS-65B4A0 ATA Device

Drive: E:
Model: ATAPI DVD A DH16A6L ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6001.18000 (English), , 0 bytes

--------------
System Devices
--------------
Name: PCI Soft Data Fax Modem with SmartCP
Device ID: PCI\VEN_14F1&DEV_2F20&SUBSYS_200C14F1&REV_00\4&11220496&0&3050
Driver: n/a

Name: VIA OHCI Compliant IEEE 1394 Host Controller
Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_2A64103C&REV_C0\4&11220496&0&3850
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_10DE&DEV_07FE&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&20
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_07FC&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&48
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_10DE&DEV_07F0&SUBSYS_2A64103C&REV_A2\3&2411E6FE&0&70
Driver: n/a

Name: NVIDIA GeForce 7100 / NVIDIA nForce 630i
Device ID: PCI\VEN_10DE&DEV_07E1&SUBSYS_2A64103C&REV_A2\3&2411E6FE&0&80
Driver: n/a

Name: NVIDIA nForce 10/100 Mbps Ethernet
Device ID: PCI\VEN_10DE&DEV_07DC&SUBSYS_2A64103C&REV_A2\3&2411E6FE&0&78
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_07D9&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&1A
Driver: n/a

Name: NVIDIA nForce System Management
Device ID: PCI\VEN_10DE&DEV_07D8&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&19
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_10DE&DEV_07D7&SUBSYS_2A64103C&REV_A2\3&2411E6FE&0&18
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_07D6&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&10
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_07D3&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&0E
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_07D2&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&0D
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_07D1&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&0C
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_07D0&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&0B
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_07CF&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&0A
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_07CE&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&09
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_07CD&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&08
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_07CB&SUBSYS_2A64103C&REV_A2\3&2411E6FE&0&01
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_07C8&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&1C
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_10DE&DEV_07C1&SUBSYS_2A64103C&REV_A2\3&2411E6FE&0&00
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10DE&DEV_056F&SUBSYS_000010DE&REV_A1\3&2411E6FE&0&68
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10DE&DEV_056F&SUBSYS_000010DE&REV_A1\3&2411E6FE&0&60
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10DE&DEV_056E&SUBSYS_000010DE&REV_A1\3&2411E6FE&0&58
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10DE&DEV_056D&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&50
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_10DE&DEV_056C&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&40
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_10DE&DEV_056A&SUBSYS_2A64103C&REV_A1\3&2411E6FE&0&21
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,,
WMAPro over S/PDIF DMO,0x00600800,1,1,,
WMSpeech Decoder DMO,0x00600800,1,1,,
MP3 Decoder DMO,0x00600800,1,1,,
Mpeg4s Decoder DMO,0x00800001,1,1,,
WMV Screen decoder DMO,0x00600800,1,1,,
WMVideo Decoder DMO,0x00800001,1,1,,
Mpeg43 Decoder DMO,0x00800001,1,1,,
Mpeg4 Decoder DMO,0x00800001,1,1,,
DivX Decoder Filter,0x00800000,1,1,divxdec.ax,5.00.0004.0822
InterVideo Video Decoder,0x00700000,2,4,IVIVIDEO.ax,7.00.0027.0248
Full Screen Renderer,0x00200000,1,0,,6.06.6001.18063
CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226
InterVideo Audio Encoder,0x00200000,1,1,iviaenc.ax,3.00.0088.0000
CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.131 4
DV Muxer,0x00400000,0,0,,6.06.6001.18000
CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321
Color Space Converter,0x00400001,1,1,,6.06.6001.18063
WM ASF Reader,0x00400000,0,0,,11.00.6001.7000
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,11.00.6001.7000
AVI Splitter,0x00600000,1,1,,6.06.6001.18063
VGA 16 Color Ditherer,0x00400000,1,1,,6.06.6001.18063
Indeo® video 5.10 Compression Filter,0x00200000,1,1,ir50_32.dll,5.2562.0015.0055
CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.29 11
Microsoft MPEG-2 Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,11.00.6001. 7000
Intervideo 3gFileSource,0x00200000,0,2,Source3g.ax,9.00.0000. 0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.6001.18177
AVI Writer,0x00200000,1,0,aviwriter.ax,
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.6001. 18000
Intervideo AMR Decoder,0x00200000,1,1,AmrDec.ax,8.01.0000.0000
MJPEG Decompressor,0x00600000,1,1,,6.06.6001.18063
Indeo® video 5.10 Decompression Filter,0x00640000,1,1,ir50_32.dll,5.2562.0015.0055
InterVideo Video Encoder,0x00200000,2,1,IVIVENC.ax,3.01.0006.0000
InterVideo Multiplexer,0x00200000,1,1,ivimux.ax,3.00.0088.000 0
InterVideo Demultiplexer,0x00200000,1,1,IVIdemux.ax,3.02.0055 .0000
Intervideo KeepRatio ,0x00200000,0,0,KeepRatio.ax,
MPEG-I Stream Splitter,0x00600000,1,2,,6.06.6001.18063
SAMI (CC) Parser,0x00400000,1,1,,6.06.6001.18063
P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.6001.1817 7
Microsoft MPEG-2 Video Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6001.7 000
InterVideo Disc Write2 Filter,0x00200000,1,0,DiscRite.ax,1.00.0000.0001
ZJSoft Avi Splitter,0x00200000,1,1,AviSplitter.ax,
ZJSoft Avi Source,0x00200000,0,0,AviSplitter.ax,
ZJSoft Matroska Splitter,0x00200000,1,1,MatroskaSplitter.ax,
ZJSoft Matroska Source,0x00200000,0,0,MatroskaSplitter.ax,
ZJSoft Ogg Splitter,0x00200000,1,1,OggSplitter.ax,
ZJSoft Ogg Source,0x00200000,0,0,OggSplitter.ax,
ZJSoft RealMedia Splitter,0x00200000,1,1,RealMediaSplitter.ax,
ZJSoft RealMedia Source,0x00200000,0,0,RealMediaSplitter.ax,
ZJSoft RealVideo Decoder,0x00200000,1,1,RealMediaSplitter.ax,
ZJSoft RealAudio Decoder,0x00200000,1,1,RealMediaSplitter.ax,
Intervideo QT Writer,0x00200000,0,0,iviQTWriter.ax,
Internal Script Command Renderer,0x00800001,1,0,,6.06.6001.18063
CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328
P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601
MPEG Audio Decoder,0x03680001,1,1,,6.06.6001.18063
InterVideo WaveDump,0x00200000,1,0,iviWaveDump.ax,9.00.0000.0 000
Intervideo Audio Speech Decoder,0x00200000,1,1,AudioSpeechDec.ax,
DV Splitter,0x00600000,1,2,,6.06.6001.18000
Video Mixing Renderer 9,0x00200000,1,0,,6.06.6001.18063
Ulead MP3 Encoder,0x00100000,2,1,uleamp3.ax,2.00.0000.0011
CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030
CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.00 00.1017
Intervideo Disc Read2 Filter,0x00400000,0,1,DiscRead.ax,
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,11.00.6001.7 000
HP VTK MPEG-1 Encoder,0x00200000,3,3,hpqvtk01.dll,110.00.0224.00 11
InterVideo MPEG4 Video Decoder,0x00600000,1,1,MP4VDEC.ax,0.08.0008.0000
CyberLink Load Image Filter,0x00200000,0,1,climage.ax,3.01.0000.2928
CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000. 2301
CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.10 08
ACM Wrapper,0x00600000,1,1,,6.06.6001.18063
Video Renderer,0x00800001,1,0,,6.06.6001.18063
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.6001.18000
Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001 .2412
Line 21 Decoder,0x00600000,1,1,,6.06.6001.18000
Video Port Manager,0x00600000,2,1,,6.06.6001.18063
Video Renderer,0x00400000,1,0,,6.06.6001.18063
CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2 625
DivX Decoder Filter,0x00800000,1,1,divxdec.ax,5.00.0004.0822
HP VTK Rotate Filter,0x00200000,1,1,hpqvtk01.dll,110.00.0224.001 1
WM ASF Writer,0x00400000,0,0,,11.00.6001.7000
Intervideo AAC Encoder,0x00200000,0,0,AACEnc.ax,1.00.0000.0001
CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000. 2301
InterVideo Audio Decoder,0x00400000,1,1,iviaudio.ax,9.00.0014.0095
InterVideo Null-Video Source,0x00200000,0,1,NullVideo.ax,
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.00.6001.1800 0
Intervideo ScaleX,0x00200000,0,0,ScaleX.ax,
File writer,0x00200000,1,0,,6.06.6001.18000
Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.301 6
CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.20 17
InterVideo Divx Subtitle Dump,0x00200000,1,0,iviDivxSubtitleDump.ax,
DivX Subtitle Source,0x00200000,0,1,DMFCreate.ax,0.00.0000.0030
Intervideo PSPMP4Mux,0x00200000,2,1,MP4Mux.dll,
Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122
CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1. 00.0000.1017
WAV Dest,0x00000000,0,0,,
CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321
DVD Navigator,0x00200000,0,3,,6.06.6001.18000
Overlay Mixer2,0x00200000,1,1,,6.06.6001.18000
Ulead MPEG-4 Video Encoder,0x00200000,1,1,ulvemp4.ax,1.00.0000.0009
InterVideo MPEG4 Video Encoder,0x00200000,1,1,MP4VENC.ax,0.08.0008.0000
AVI Draw,0x00600064,9,1,,6.06.6001.18063
InterVideo Navigator,0x00190000,0,3,IVInav.ax,7.02.0014.0000
Microsoft MPEG-2 Audio Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6001.7 000
WST Pager,0x00800000,1,1,WSTPager.ax,6.06.6001.18000
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.6001 .18177
DV Video Decoder,0x00800000,1,1,,6.06.6001.18000
InterVideo ColorSpace Converter,0x00200000,1,1,IviColorSpace.ax,
Intervideo QT source,0x00200000,0,1,iviQTsource.ax,1.00.0000.000 1
Indeo® audio software,0x00500000,1,1,iac25_32.ax,2.00.0005.0053
InterVideo DVD subtitle to divx sub,0x00600000,1,1,iviDVDSPICDEC.ax,
InterVideo H264 Video Encoder,0x00200000,1,1,IVIH264VENC.ax,
HP VTK Frame Grabber Filter,0x00200000,1,1,hpqvtk01.dll,110.00.0224.001 1
DivX Subtitle Encoder,0x00600000,1,1,DMFCreate.ax,0.00.0000.0030
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.6001.1 8000
Null Renderer,0x00200000,1,0,qedit.dll,6.06.6001.18000
Intervideo Audio Speech Encoder,0x00200000,1,1,AudioSpeechEnc.ax,
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.6001.18000
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,11.00.6001.700 0
DivX Mux,0x00200000,1,0,DMFCreate.ax,0.00.0000.0030
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.600 1.18000
InterVideo AAC (XForm) Decoder,0x00700000,1,1,iviAACDec.ax,1.00.0000.0000
CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212
Smart Tee,0x00200000,1,2,,6.06.6001.18000
Overlay Mixer,0x00200000,0,0,,6.06.6001.18000
CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000. 2219
AVI Decompressor,0x00600000,1,1,,6.06.6001.18063
CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.00.0000.2221
InterVideo File Writer,0x00200000,1,0,IVIwrite.ax,3.01.0006.0000
AVI/WAV File Source,0x00400000,0,2,,6.06.6001.18063
Wave Parser,0x00400000,1,1,,6.06.6001.18063
MIDI Parser,0x00400000,1,1,,6.06.6001.18063
Multi-file Parser,0x00400000,1,1,,6.06.6001.18063
File stream renderer,0x00400000,1,1,,6.06.6001.18063
InterVideo Null-Audio Source,0x00200000,0,1,NullAudio.ax,
Intervideo 3gFileWrite,0x00200000,2,0,Write3g.ax,9.00.0000.00 00
HP VTK Resize Filter,0x00200000,1,1,hpqvtk01.dll,110.00.0224.001 1
Microsoft MPEG-1/DD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,11.00.6001. 7000
AVI Mux,0x00200000,1,0,,6.06.6001.18000
Line 21 Decoder 2,0x00600002,1,1,,6.06.6001.18063
File Source (Async.),0x00400000,0,1,,6.06.6001.18063
File Source (URL),0x00400000,0,1,,6.06.6001.18063
P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000. 1818
P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815
Infinite Pin Tee Filter,0x00200000,1,1,,6.06.6001.18000
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.00.6001.18000
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.6001.18177
MPEG Video Decoder,0x40000001,1,1,,6.06.6001.18063
CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929
Intervideo AMR Encoder,0x00200000,1,1,AmrEnc.ax,8.01.0000.0000
Indeo® video 4.4 Decompression Filter,0x00640000,1,1,ir41_32.ax,4.51.0016.0003
Indeo® video 4.4 Compression Filter,0x00200000,1,1,ir41_32.ax,4.51.0016.0003

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.00.6001.18000

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,,
WMVideo9 Encoder DMO,0x00600800,1,1,,
MSScreen 9 encoder DMO,0x00600800,1,1,,
DV Video Encoder,0x00200000,0,0,,6.06.6001.18000
Indeo® video 5.10 Compression Filter,0x00100000,1,1,ir50_32.dll,5.2562.0015.0055
InterVideo MPEG4 Video Encoder,0x00200000,1,1,MP4VENC.ax,0.08.0008.0000
InterVideo Video Encoder,0x00200000,2,1,IVIVENC.ax,3.01.0006.0000
MJPEG Compressor,0x00200000,0,0,,6.06.6001.18063
Cinepak Codec by Radius,0x00200000,1,1,,6.06.6001.18000
Logitech Video (I420),0x00200000,1,1,,6.06.6001.18000
Intel Indeo® Video 4.5,0x00200000,1,1,,6.06.6001.18000
Indeo® video 5.10,0x00200000,1,1,,6.06.6001.18000
Intel IYUV codec,0x00200000,1,1,,6.06.6001.18000
Microsoft RLE,0x00200000,1,1,,6.06.6001.18000
Microsoft Video 1,0x00200000,1,1,,6.06.6001.18000

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,,
WMAudio Encoder DMO,0x00600800,1,1,,
Indeo® audio software,0x00500000,1,1,iac25_32.ax,2.00.0005.0053
InterVideo Audio Encoder,0x00200000,1,1,iviaenc.ax,3.00.0088.0000
Intervideo Audio Speech Decoder,0x00600000,1,1,AudioSpeechDec.ax,
Intervideo AAC Encoder,0x00600000,0,0,AACEnc.ax,1.00.0000.0001
Intervideo AMR Encoder,0x00600000,1,1,AmrEnc.ax,8.01.0000.0000
IAC2,0x00200000,1,1,,6.06.6001.18063
IMA ADPCM,0x00200000,1,1,,6.06.6001.18063
PCM,0x00200000,1,1,,6.06.6001.18063
Microsoft ADPCM,0x00200000,1,1,,6.06.6001.18063
GSM 6.10,0x00200000,1,1,,6.06.6001.18063
CCITT A-Law,0x00200000,1,1,,6.06.6001.18063
CCITT u-Law,0x00200000,1,1,,6.06.6001.18063
MPEG Layer-3,0x00200000,1,1,,6.06.6001.18063

Audio Capture Sources:
Microphone (Logitech Mic (Commu,0x00200000,0,0,,6.06.6001.18000
DigitalIn (Realtek High Definit,0x00200000,0,0,,6.06.6001.18000

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,,6.06.6001.18063
Microsoft GS Wavetable Synth,0x00200000,1,0,,6.06.6001.18063

WDM Streaming Capture Devices:
Realtek HD Digital input,0x00200000,1,1,,6.00.6001.18000
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,
Logitech QuickCam Communicate STX,0x00200000,0,2,,6.00.6001.18000
Logitech Mic (Communicate STX),0x00200000,1,1,,6.00.6001.18000

WDM Streaming Rendering Devices:
Realtek HD Audio rear output,0x00200000,1,1,,6.00.6001.18000
Realtek HDA SPDIF Out,0x00200000,1,1,,6.00.6001.18000

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6001.18061
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6001.18061
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6001.18061
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6001.18061
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.6001.18177

Video Capture Sources:
Logitech QuickCam Communicate STX,0x00200000,0,2,,6.00.6001.18000

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.6001.18177
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.6001.18000

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,0,EncDec.dll,6.06.6001.18177
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.6001.18177
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.6001.18177

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.00.6001.18000

Audio Renderers:
Realtek Digital Output (Realtek,0x00200000,1,0,,6.06.6001.18063
Default DirectSound Device,0x00800000,1,0,,6.06.6001.18063
Default WaveOut Device,0x00200000,1,0,,6.06.6001.18063
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,,6.06.6001.18063

EscondeR
17-05-09, 07:18
You have no motherboard/chipset drivers installed. Used the supplementary disc that came with your PC to install them.

Tihocan9
17-05-09, 16:03
Is there anyway to get the driver without the disc because to be quite honest I have no idea where the disc is, I have all the boxes and manuals for the computer but the disc is no where to be found.

spikejones
17-05-09, 19:23
you can check on your manufacturer's website.

Tihocan9
18-05-09, 03:12
Ok, I did that, at least I think I did, I really am not sure this is really confusing me. But I am still getting the Insufficient Memory error.

spikejones
18-05-09, 03:59
what did you download, and where?
I checked the HP site for your model and it only lists BIOS upgrade in regards to motherboard software. that's not exactly what you need.

Tihocan9
18-05-09, 21:41
what did you download, and where?
I checked the HP site for your model and it only lists BIOS upgrade in regards to motherboard software. that's not exactly what you need.

Ok, ya that sounds like what I downloaded so I guess I will just have to look harder for the disc.

EscondeR
18-05-09, 22:05
Have you tried scanning via some other app. - FineReader, ACDSee, Photoshop, etc?

Tihocan9
19-05-09, 00:17
Have you tried scanning via some other app. - FineReader, ACDSee, Photoshop, etc?

Yep, I have tried from a few, FineReader in particular I tried multiple times and every time I try to scan the program freezes.

spikejones
19-05-09, 03:13
what dpi are you trying to scan at? try a lower resolution like 100 - 300 range if just scanning a document. Images would probably be best at no less than 600 dpi.

EscondeR
19-05-09, 20:49
I advise you to reinstall the MFD drivers completely. Follow the instructions precisely and connect the device to another USB port this time, preferably to the rear one on the motherboard itself.

Tihocan9
20-05-09, 19:34
what dpi are you trying to scan at? try a lower resolution like 100 - 300 range if just scanning a document. Images would probably be best at no less than 600 dpi.

I looked a lot for where to switch it but I can't find how to.

I advise you to reinstall the MFD drivers completely. Follow the instructions precisely and connect the device to another USB port this time, preferably to the rear one on the motherboard itself.

No luck :( I am so confused about why this is happening.

EscondeR
20-05-09, 20:02
Please provide a screenshot of the all dialogs and error message present.

Tihocan9
20-05-09, 23:35
http://i41.************/13ymrn6.jpg

That is the only message I get when it try to open that program that is used to scan.

EscondeR
21-05-09, 16:34
1. Disable DEP (http://www.tombraiderwiki.com/index.php/DEP) service.

2. Kill all Symantec/Norton products (it seems I've recognised the yellow icon in your tray properly).

3. Run ARDiag.exe (http://www.tombraiderhub.com/download/ardiag.exe) and post the report.

Tihocan9
22-05-09, 00:55
Ok, when I tried to disable DEP my access was denied. (I do have Admin powers on my account)

Here are the results to the ARdiag

Copy the following text and paste it to your report AS IS!!!

---------------------------------------------------------------
AutoRuns Diagnostics for TRF v 0.5 Developed by EscondeR
---------------------------------------------------------------



Program:
"Manages the scheduling of Automatic LiveUpdate sessions"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
Automatic LiveUpdate Scheduler
Program path & name:
"c:\program files (x86)\symantec\liveupdate\aluschedulersvc.exe"
Enabled: [V]


Program:
"Event propagation and logging service"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
ccEvtMgr
Program path & name:
"c:\program files (x86)\common files\symantec shared\ccsvchst.exe"
Enabled: [V]


Program:
"Settings storage and management service"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
ccSetMgr
Program path & name:
"c:\program files (x86)\common files\symantec shared\ccsvchst.exe"
Enabled: [V]


Program:
"Symantec Lic NetConnect Service"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
CLTNetCnService
Program path & name:
"c:\program files (x86)\common files\symantec shared\ccsvchst.exe"
Enabled: [V]


Program:
"Keeps your Google software up to date. If this service is disabled or stopped
Publisher:
your Google software will not be kept up to date meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it."
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
gupdate1c9993fbdf34560
Program path & name:
"(Verified) Google Inc""c:\program files (x86)\google\update\googleupdate.exe"
Enabled: [V]


Program:
"Google Updater keeps your Google software up to date. If Google Updater Service is disabled or stopped
Publisher:
your Google software will not be kept up to date meaning security vulnerabilities that may arise cannot be fixed and features may not work."
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
gusvc
Program path & name:
"(Verified) Google Inc""c:\program files (x86)\google\common\google updater\googleupdaterservice.exe"
Enabled: [V]


Program:
"HP Health Check Service"
Publisher:
"(Not verified) Hewlett-Packard"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
HP Health Check Service
Program path & name:
"c:\program files (x86)\hewlett-packard\hp health check\hphc_service.exe"
Enabled: [V]


Program:
"Collects log data from the IJ printer and manages data transmission."
Publisher:
"(Verified) Canon Inc."
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
IJPLMSVC
Program path & name:
"c:\program files (x86)\canon\ijplm\ijplmsvc.exe"
Enabled: [V]


Program:
"Used by the LightScribe software components to support 3rd party disc labeling applications using the LightScribe COM Application Programming Interface (LSCAPI). This service needs to run for LightScribe direct disc labeling to work."
Publisher:
"(Not verified) Hewlett-Packard Company"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
LightScribeService
Program path & name:
"c:\program files (x86)\common files\lightscribe\lssrvc.exe"
Enabled: [V]


Program:
"Manages Norton product notices"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
LiveUpdate Notice
Program path & name:
"c:\program files (x86)\common files\symantec shared\ccsvchst.exe"
Enabled: [V]


Program:
"Logitech Video COM Service"
Publisher:
"(Verified) Logitech Inc"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
LVCOMSer
Program path & name:
"c:\program files\common files\logishrd\lvcomser\lvcser64.exe"
Enabled: [V]


Program:
"Injector service"
Publisher:
"(Verified) Logitech Inc"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
LVPrcS64
Program path & name:
"c:\program files\common files\logishrd\lvmvfm\lvprcsrv.exe"
Enabled: [V]


Program:
"Launcher for Logitech Video Components."
Publisher:
"(Verified) Logitech Inc"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
LVSrvLauncher
Program path & name:
"c:\program files\common files\logishrd\srvlnch\srvlnch.exe"
Enabled: [V]


Program:
"My Web Search Bar"
Publisher:
"(Not verified) MyWebSearch.com"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
MyWebSearchService
Program path & name:
"c:\program files (x86)\mywebsearch\bar\1.bin\mwssvc.exe"
Enabled: [V]


Program:
"Ensures Viewpoint 3D and Rich Media Technologies are up to date"
Publisher:
"(Not verified) Viewpoint Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
Viewpoint Manager Service
Program path & name:
"c:\program files (x86)\viewpoint\common\viewpointservice.exe"
Enabled: [V]


Program:
"Scan your computer for unwanted software
Publisher:
schedule scans and get the latest unwanted software definitions."
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
WinDefend
Program path & name:
"File not found: C:\Program Files (x86)\Windows Defender\mpsvc.dll"
Enabled: [V]


Program:
"IP in IP Tunnel Driver"
Publisher:
N/A
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
IpInIp
Program path & name:
File not found: system32\DRIVERS\ipinip.sys"
Enabled: [V]


Program:
"IPX Traffic Filter Driver"
Publisher:
N/A
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
NwlnkFlt
Program path & name:
File not found: system32\DRIVERS\nwlnkflt.sys"
Enabled: [V]


Program:
"IPX Traffic Forwarder Driver"
Publisher:
N/A
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
NwlnkFwd
Program path & name:
File not found: system32\DRIVERS\nwlnkfwd.sys"
Enabled: [V]


Program:
"DNS Filter Driver"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
SYMDNS
Program path & name:
"c:\windows\system32\drivers\symdns.sys"
Enabled: [V]


Program:
"Firewall Filter Driver"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
SYMFW
Program path & name:
"c:\windows\system32\drivers\symfw.sys"
Enabled: [V]


Program:
"NDIS Filter Driver"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
SYMNDISV
Program path & name:
"c:\windows\system32\drivers\symndisv.sys"
Enabled: [V]


Program:
"Redirector Filter Driver"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\System\CurrentControlSet\Services
Entry name:
SYMREDRV
Program path & name:
"c:\windows\system32\drivers\symredrv.sys"
Enabled: [V]


Program:
N/A
Publisher:
N/A
Entry path:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Entry name:
Windows Defender
Program path & name:
File not found: C:\Program Files (x86)\Windows Defender\MSASCui.exe"
Enabled: [V]


Program:
"Canon My Printer"
Publisher:
"(Verified) Canon Inc."
Entry path:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Entry name:
CanonMyPrinter
Program path & name:
"c:\program files\canon\myprinter\bjmyprt.exe"
Enabled: [V]


Program:
"CNSLMAIN"
Publisher:
"(Verified) Canon Inc."
Entry path:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Entry name:
CanonSolutionMenu
Program path & name:
"c:\program files (x86)\canon\solutionmenu\cnslmain.exe"
Enabled: [V]


Program:
"hpsysdrv"
Publisher:
"(Not verified) Hewlett-Packard Company"
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
hpsysdrv
Program path & name:
"c:\hp\support\hpsysdrv.exe"
Enabled: [V]


Program:
N/A
Publisher:
N/A
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
KBD
Program path & name:
c:\hp\kbd\kbdstub.exe"
Enabled: [V]


Program:
"HP Health Check Scheduler"
Publisher:
"(Verified) Hewlett-Packard"
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
HP Health Check Scheduler
Program path & name:
"c:\program files (x86)\hewlett-packard\hp health check\hphc_scheduler.exe"
Enabled: [V]


Program:
"Java(TM) Platform SE binary"
Publisher:
"(Verified) Sun Microsystems Inc."
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
SunJavaUpdateSched
Program path & name:
"c:\program files (x86)\java\jre6\bin\jusched.exe"
Enabled: [V]


Program:
"hpwuSchd Application"
Publisher:
"(Verified) Hewlett-Packard Company"
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
HP Software Update
Program path & name:
"c:\program files (x86)\hp\hp software update\hpwuschd2.exe"
Enabled: [V]


Program:
"Symantec User Session"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
ccApp
Program path & name:
"c:\program files (x86)\common files\symantec shared\ccapp.exe"
Enabled: [V]


Program:
"Adobe Acrobat SpeedLauncher"
Publisher:
"(Verified) Adobe Systems Incorporated"
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
Adobe Reader Speed Launcher
Program path & name:
"c:\program files (x86)\adobe\reader 8.0\reader\reader_sl.exe"
Enabled: [V]


Program:
"My Web Search Plugin for 32-bit Windows"
Publisher:
"(Not verified) MyWebSearch.com"
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
MyWebSearch Plugin
Program path & name:
"c:\program files (x86)\mywebsearch\bar\1.bin\m3plugin.dll"
Enabled: [V]


Program:
"MyWebSearch SearchScope Monitor"
Publisher:
"(Not verified) MyWebSearch.com"
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
My Web Search Bar Search Scope Monitor
Program path & name:
"c:\program files (x86)\mywebsearch\bar\1.bin\m3srchmn.exe"
Enabled: [V]


Program:
"My Web Search Plugin Loader"
Publisher:
"(Not verified) MyWebSearch.com"
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
MyWebSearch Email Plugin
Program path & name:
"c:\program files (x86)\mywebsearch\bar\1.bin\mwsoemon.exe"
Enabled: [V]


Program:
"QuickTime Task"
Publisher:
"(Not verified) Apple Inc."
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
QuickTime Task
Program path & name:
"c:\program files (x86)\quicktime\qttask.exe"
Enabled: [V]


Program:
"Communications Manager"
Publisher:
"(Verified) Logitech Inc"
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
LogitechCommunicationsManager
Program path & name:
"c:\program files (x86)\common files\logishrd\lcommgr\communications_helper.exe"
Enabled: [V]


Program:
"Camera Software"
Publisher:
"(Verified) Logitech Inc"
Entry path:
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Run
Entry name:
LogitechQuickCamRibbon
Program path & name:
"c:\program files (x86)\logitech\quickcam\quickcam.exe"
Enabled: [V]


Program:
"MyWebSearch Search Assistant"
Publisher:
"(Not verified) MyWebSearch.com"
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects
Entry name:
MyWebSearch Search Assistant BHO
Program path & name:
"c:\program files (x86)\mywebsearch\srchastt\1.bin\mwssrcas.dll"
Enabled: [V]


Program:
"Yahoo! Toolbar"
Publisher:
"(Verified) Yahoo! Inc."
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects
Entry name:
&Yahoo! Toolbar Helper
Program path & name:
"c:\program files (x86)\yahoo!\companion\installs\cpn\yt.dll"
Enabled: [V]


Program:
"Adobe PDF Helper for Internet Explorer"
Publisher:
"(Verified) Adobe Systems Incorporated"
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects
Entry name:
Adobe PDF Reader Link Helper
Program path & name:
"c:\program files (x86)\common files\adobe\acrobat\activex\acroiehelper.dll"
Enabled: [V]


Program:
"My Web Search Bar"
Publisher:
"(Not verified) MyWebSearch.com"
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects
Entry name:
mwsBar BHO
Program path & name:
"c:\program files (x86)\mywebsearch\bar\1.bin\mwsbar.dll"
Enabled: [V]


Program:
"coIEPlugIn"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects
Entry name:
{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}
Program path & name:
"c:\program files (x86)\common files\symantec shared\coshared\browser\2.5\coieplg.dll"
Enabled: [V]


Program:
"IPS Browser Helper DLL"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects
Entry name:
Symantec Intrusion Prevention
Program path & name:
"c:\program files (x86)\common files\symantec shared\ids\ipsbho.dll"
Enabled: [V]


Program:
"Java(TM) Platform SE binary"
Publisher:
"(Verified) Sun Microsystems Inc."
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects
Entry name:
Java(tm) Plug-In SSV Helper
Program path & name:
"c:\program files (x86)\java\jre6\bin\ssv.dll"
Enabled: [V]


Program:
"GoogleToolbarNotifier"
Publisher:
"(Verified) Google Inc"
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects
Entry name:
Google Toolbar Notifier BHO
Program path & name:
"c:\program files (x86)\google\googletoolbarnotifier\5.1.1309.3572\s wg.dll"
Enabled: [V]


Program:
"AIM Toolbar IE Dynamic Link Library"
Publisher:
"(Verified) AOL LLC"
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects
Entry name:
AIM Toolbar Loader
Program path & name:
"c:\program files (x86)\aim toolbar\aimtb.dll"
Enabled: [V]


Program:
"Java(TM) Platform SE binary"
Publisher:
"(Not verified) Sun Microsystems Inc."
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects
Entry name:
Java(tm) Plug-In 2 SSV Helper
Program path & name:
"c:\program files (x86)\java\jre6\bin\jp2ssv.dll"
Enabled: [V]


Program:
"Yahoo! Single Instance for Mail"
Publisher:
"(Verified) Yahoo! Inc."
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects
Entry name:
SingleInstance Class
Program path & name:
"c:\program files (x86)\yahoo!\companion\installs\cpn\ytsingleinstan ce.dll"
Enabled: [V]


Program:
N/A
Publisher:
N/A
Entry path:
HKLM\Software\Microsoft\Windows\CurrentVersion\She ll Extensions\Approved
Entry name:
Windows Defender
Program path & name:
File not found: C:\Program Files (x86)\Windows Defender\MSASCui.exe"
Enabled: [V]


Program:
N/A
Publisher:
N/A
Entry path:
HKLM\Software\Microsoft\Windows\CurrentVersion\She ll Extensions\Approved
Entry name:
Tablet PC Input Panel
Program path & name:
File not found: C:\Program Files (x86)\Common Files\microsoft shared\ink\TipBand.dll"
Enabled: [V]


Program:
"ShellvRTF"
Publisher:
"(Verified) SoftThinks"
Entry path:
HKLM\Software\Microsoft\Windows\CurrentVersion\She ll Extensions\Approved
Entry name:
ShellViewRTF
Program path & name:
"c:\windows\syswow64\shellvrtf64.dll"
Enabled: [V]


Program:
N/A
Publisher:
N/A
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Shell Extensions\Approved
Entry name:
Tablet PC Input Panel
Program path & name:
File not found: C:\Program Files (x86)\Common Files\microsoft shared\ink\TipBand.dll"
Enabled: [V]


Program:
"7-Zip Shell Extension"
Publisher:
"(Not verified) Igor Pavlov"
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Windows\Curren tVersion\Shell Extensions\Approved
Entry name:
7-Zip Shell Extension
Program path & name:
"c:\program files (x86)\7-zip\7-zip.dll"
Enabled: [V]


Program:
"PDF Shell Extension"
Publisher:
"(Not verified) Adobe Systems Inc."
Entry path:
HKLM\Software\Wow6432Node\Classes\Folder\Shellex\C olumnHandlers
Entry name:
PDF Shell Extension
Program path & name:
"c:\program files (x86)\common files\adobe\acrobat\activex\pdfshell.dll"
Enabled: [V]


Program:
"coIEPlugIn"
Publisher:
"(Verified) Symantec Corporation"
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Toolbar
Entry name:
NCO Toolbar 2.0
Program path & name:
"c:\program files (x86)\common files\symantec shared\coshared\browser\2.5\coieplg.dll"
Enabled: [V]


Program:
"Yahoo! Toolbar"
Publisher:
"(Verified) Yahoo! Inc."
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Toolbar
Entry name:
yt.dll
Program path & name:
"c:\program files (x86)\yahoo!\companion\installs\cpn\yt.dll"
Enabled: [V]


Program:
"My Web Search Bar"
Publisher:
"(Not verified) MyWebSearch.com"
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Toolbar
Entry name:
mwsbar.dll
Program path & name:
"c:\program files (x86)\mywebsearch\bar\1.bin\mwsbar.dll"
Enabled: [V]


Program:
"AIM Toolbar IE Dynamic Link Library"
Publisher:
"(Verified) AOL LLC"
Entry path:
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Toolbar
Entry name:
AIM Toolbar
Program path & name:
"c:\program files (x86)\aim toolbar\aimtb.dll"
Enabled: [V]

spikejones
22-05-09, 07:41
I looked a lot for where to switch it but I can't find how to.



No luck :( I am so confused about why this is happening.

dunno about yours in particular, but for mine (and I managed to get mine working via the scanner buttons. it musta just been a fluke before):

scan mode button -> select computer to scan to -> (scanner downloads list of available applications to scan to) -> press "menu button" -> choose quality -> select application or simply choose "scan to file"

cosenbaugh
07-11-09, 21:39
See Canon tech support on this issue. It worked for me.
Go to http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=18120

Search "insufficient memory".

Basically,
1. Move all non-Canon subfolders out of the Windows/Twain_32 folder.
2. Disable all firewall and anti-virus apps.
3. Uninstall the Canon apps; reboot*
you may have to reboot twice before you can reinstall because it may take 2 boots to complete the uninstall.
4. Make sure that AV and firewalls are still disabled.
5. Reinstall the Canon software.
6. Reboot, if necessary.

I had no problems after this. Hope this helps someone.