View Full Version : Joseph
the only reason i named this topic joseph is because he seems to be the most helpful(no offense to anybody)....
anyway http://www.tombraiderforums.com/images/smilies/redface.gif ...
I have a Dimension 3000 (DELL) and i can't run the symantek system restore which u do with Ctrl+11 and it won't work http://www.tombraiderforums.com/images/smilies/redface.gif ...
DELL :mad: wants me to pay 99.00$ for info on how to fix it and like i said above hopefully joseph will reply and he will know...
http://www.tombraiderforums.com/images/smilies/wave.gif
:D
laralives http://www.tombraiderforums.com/images/smilies/wave.gif helpful yes, and replying often here, but that doesn't mean i know the answers to everything. Sadly. http://www.tombraiderforums.com/images/smilies/redface.gif
So you have Norton SystemWorks installed, and attempt to do a system restore with it?
And which version of SystemWorks?
Originally posted by joseph:
And which version of SystemWorks? Huh
Oh, and another thing: when you have a problem with a Symantec product, you are not expected to ask support at DELL. Dell are a hardware assemblage company, and their support is only with their own products.
Could you be more specific about your problem?
And which version you have. For instance i read that version 2004 does not work well with NTFS.
Has the version you use, worked correctly before and is this the first time your problem occurs?
okay this (http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090151&l=en&langid=1&c=us&cs=19&s=dhs)
i read this but i think i know whats wrong it's because after the loading screen i get what do u want to run windows xp or windows xp
what kind of computer u hav
"windows xp or windows xp" http://www.tombraiderforums.com/images/smilies/privateeye.gif
Originally posted by laralives:
</font><blockquote>quote:</font><hr />Originally posted by joseph:
And which version of SystemWorks? Huh </font>[/QUOTE]laralives, we want to help you solve your problem. But please you have to be more specific and clear with describing it, and your steps that led to the problem. And at least, answering simple questions.
[ 17. October 2005, 05:01: Message edited by: joseph ]
Heres what i think is wrong:
i called Dell because my computer was slow and the internet browser wasn't working they told me that i had a virus i said okay and thats when they wanted me to pay 99.00$
next i did somethin my self because what i usually do is when somethin like this happens i use the software program cd to re-intall windows xp and when a screen came up (that i had never experienced before) asking me what drive i wanted the program i did C: but it said two programs installed on same drive don't work well i said no so i did F: and everytime windows starts i have to choose which system i have to start "windos XP or windos XP" and the first one is viewed in low resolution and big things (which i want to get rid of because i never use it)(which leads to symantec restore)
and about the virus that month i recieved a e-mail from sbcDSL about the anti-virus and download it and i did remove all viruses http://www.tombraiderforums.com/images/smilies/tongue.gif
hopefully this is enoughly specific http://www.tombraiderforums.com/images/smilies/c-2.gif http://www.tombraiderforums.com/images/smilies/tongue.gif
-Adrian
Originally posted by joseph:
Oh, and another thing: when you have a problem with a Symantec productbut its included in the computer i don't have a cd :confused:
In your first post you say you use "symantek system restore".
So you didn't reinstall WindowsXP, but installed it again so you now have it twice. One on C, one on F.
Do you have the original WindowsXP cd, or did you try to reinstall using a 'recovery' cd? Or (as you say:) a Symantec recovery program that is installed on your pc?
[ 18. October 2005, 04:58: Message edited by: joseph ]
A simple question, laralives.
-> Do you want to format your complete harddiskdrive and reinstall Windows, the way it was when you got the pc on day 1?
yes yes yes http://www.tombraiderforums.com/images/smilies/jumper.gif
EDIT: for the simple question
[ 18. October 2005, 15:20: Message edited by: laralives ]
Originally posted by joseph:
So you didn't reinstall WindowsXP, but installed it again so you now have it twice. One on C, one on F. yes
Originally posted by joseph:
Do you have the original WindowsXP cd, or did you try to reinstall using a 'recovery' cd? Or (as you say:) a Symantec recovery program that is installed on your pc? in the dell box where every thing cam in there was a cd wit the program Microsoft Windos Xp Home Edition Warning this has already been installed on ur com puter
Originally posted by laralives:
in the dell box where every thing cam in there was a cd wit the program Microsoft Windos Xp Home Edition Warning this has already been installed on ur com puter That sounds like the original WindowsXP. Can you find a serial number that belongs to it?
sorry i can't right now(at shool) but if ur online right now could u tell me where to locate the serial #
On your pc there should be a sticker ( a official Microsoft 'seal') with the serial.
Or otherwise, on the envelope where the cd was originally in, or anyway in the box from Dell.
okay its thres on the seal there a whole bunch of #
Ok. The serial you need is looking like this:
TYPE1-2EPYT-TYPE3-4EPYT-TYPE5
so, 5 groups with letters and ciphers.
Note this: your computer initially may have come with other programs installed too. If you have a 'preinstalled configuration' with Microsoft Works or even Office (Word, Excel etc.) and a few more like image editing and Symantec Restore you will lose them if you really format the complete harddiskdrive. To get that situation back with all those programs, you must use any 'Recovery-cd' that came with the pc.
Use the format/new install method only if </font> you don't have a recovery cd,</font> or do not care about those programs</font> or you have those programs on other cd's.</font> and you have a backup of your personal documents</font>
Be very aware, that if you choose for a format/new install method for the first time, you must make a plan first.
okay
*****-*****-*****-*****-*****
EDIT:Next to it it said product key
[ 19. October 2005, 04:02: Message edited by: joseph ]
I edited your serial away. DO NOT SHOW IT ON INTERNET! :D
It might get stolen.
[ 19. October 2005, 04:04: Message edited by: joseph ]
Could you please make your decision? Did your DELL pc come with additional software that you don't want to lose?
Originally posted by joseph:
I edited your serial away. DO NOT SHOW IT ON INTERNET! :D
It might get stolen. now u tell me http://www.tombraiderforums.com/images/smilies/redface.gif
and yes everything can get lost
and yes everything can get lost First make sure you have a collection of the drivers for your hardware (on cd, or downloaded) or know where to download them. It is convenient to have them available and be prepared:
</font> chipset</font> graphic card</font> soundchip</font> printer</font>and the programs you are used to, like </font> office programs</font> image programs</font> antivirus application</font>and a backup of your internet login information for internet connection, email accounts: </font> username</font> password</font> ISP entries</font>and your forum accounts.
[ 19. October 2005, 05:19: Message edited by: joseph ]
To determine all that is hardware crucial, like: </font> chipset</font> graphic card</font> soundchip</font> peripheral hardware like printer etc.</font>please use this tool: Everest Home (http://joseph.tombraiderforums.com/everesthome200.zip) and use its report feature, so that you are prepared.
[ 19. October 2005, 05:33: Message edited by: joseph ]
Originally posted by joseph:
To determine all that is hardware crucial, like: </font> chipset</font> graphic card</font> soundchip</font> peripheral hardware like printer etc.</font>please use this tool: Everest Home (http://joseph.tombraiderforums.com/everesthome200.zip) and use its report feature, so that you are prepared. what do i do wit the program
an how do i use it
is it to remove my other win xp
No. You just download it onto your desktop and unzip (or: 'extract' which is to unpack). If you leave all default, it will create a folder for itself plus a shortcut on desktop. Next, you doubleclick that shortcut so it starts creating a report of your pc.
That is the way you gather precious information about your hardware.
If you know your pc inside out and have experience formatting and reinstalling over and over again, you don't need such a program. But it can be helpful before you reach that level of experience with your pc. And i wanted you to realise that good preparation is needed before you take the easy but definitive step to format and reinstall Windows.
[ 20. October 2005, 03:50: Message edited by: joseph ]
now how do use it
and then what do i do
Could you email me the Everest report?
To do that, doubleclick on the Everest Home icon to open the program.
On the left pane, you will see a rootstructure about your pc. Select "Computer".
Then click in the top menu "Report">Quick Report> HTML.
Send it via email to: joseph[at]tombraiderforums.com
The 'send to:' field is pre-filled with the address of the developer. Just replace that with my email.
[ 20. October 2005, 20:50: Message edited by: joseph ]
No. :confused: I received nothing from you.
joseph[at]tombraiderforums.com
(replace the [at] with the @)
Yes i received. http://www.tombraiderforums.com/images/smilies/thumb.gif Give a a few moments to study. http://www.tombraiderforums.com/images/smilies/smile.gif
Thanks for your patience, laralives. ;)
Are you ready for the format?
Again i have to ask: have you made your decision yet? You have two options:
1. format completely, and loose the Recovery option.
2. format only the C:\ partition.
What is Recovery Option?
Your pc came with Windows preinstalled and maybe also a lot more software to make your pc experience more comfortable according to the manufacturer. For instance: a trial of a anti-virus application. A light version of Microsoft Office. Microsoft Works. An image editing program. Nero light edition. Software for a webcam.
If so: do not care to lose a antivirus-program trial version. Either buy a full version tomorrow, or start to use a free one (like AVG).
If you had other programs like i mentioned, DO look for a cd with those programs on it so you can install them from there.
If all this text about a 'Recovery option' seems useless to you, please follow me to the next step.
Next step: your harddiskdrive is currently partitioned this way:
Partitions:
C: (NTFS) 35102 MB (11290 MB free)
F: (NTFS) 3004 MB (678 MB free)
Total Size 37.2 GB (11.7 GB free)
Did you make partition "F"? Do you know which data are on "F"?
If you don't know, i guess it is the recovery partition.
Anyway, it is best to leave partition "F" for what it is.
A very good thing about your pc is that it is well supported by Dell. The parts are modern, Intel 865. Let's format! http://www.tombraiderforums.com/images/smilies/thumb.gif
First put the Windows XP cd in your cd-rom player. Quit the menu that comes up.
Reboot the pc, the very first text you see usually tells you at the bottom or top of the screen which key to press to enter BIOS. Usually, press the F2 or 'Del' key to get into BIOS. If you like to see what to expect there, have a look at Phoenix BIOS HERE (http://www.computerhope.com/help/phoenix.htm)
Navigate to the BOOT section.
Under 'First Boot Device' select: [disabled]
Second Boot Device: [disabled]
Third Boot Device: leave it as it is: [ATAPI CD-ROM]
Hit the F10 key, it will ask: "Save settings and reboot?" then if Y is selected (if not, select it) press Enter to confirm.
Note: please don't start yet before i finished my instructions. You can then print it out or save it and open on another computer. When you start formatting, you will be totally on your own untill you reinstalled everything and set up your internet connection.
And very important before we proceed: the cd you say you have, is the genuine Windows XP cd?
Not a Recovery cd with the Windows serial?
The genuine Windows XP cd looks like this: (the surface layer is silvery shining and holographic imprinted):
http://joseph.tombraiderforums.com/Images/xp-cd.gif
Originally posted by laralives:
okay.....
wat do u mean I mean exactly what i told you. I am offering my help to you, but you are responsible of what you do with my instructions. So it's up to you to prepare and have all information before you start.
Are you actually using the Intel 537EP Modem, -do you have a dial-up connection?
If so, save -write down- your current Internet connection settings (username, password), so you can quickly re-establish your account after the fresh install.
But if you are on adsl-broadband and using a adsl router then you would have the easiest situation because it will keep its configuration so you will immediately be on internet again.
Anyway, of course you must save -write down- all the usernames and passwords that you use on this forum and others, MSN etcetera, and for your email account.
[ 25. October 2005, 06:58: Message edited by: joseph ]
From this earlier post of you, i destilled you have the XP cd, gone through the procedure of a new install before (a second, onto "F" that is) and use adsl (if not, please correct me). Originally posted by laralives:
Heres what i think is wrong:
i called Dell because my computer was slow and the internet browser wasn't working they told me that i had a virus i said okay and thats when they wanted me to pay 99.00$
next i did somethin my self because what i usually do is when somethin like this happens i use the software program cd to re-intall windows xp and when a screen came up (that i had never experienced before) asking me what drive i wanted the program i did C: but it said two programs installed on same drive don't work well i said no so i did F: and everytime windows starts i have to choose which system i have to start "windos XP or windos XP" and the first one is viewed in low resolution and big things (which i want to get rid of because i never use it)(which leads to symantec restore)
and about the virus that month i recieved a e-mail from sbcDSL about the anti-virus and download it and i did remove all viruses http://www.tombraiderforums.com/images/smilies/tongue.gif
hopefully this is enoughly specific http://www.tombraiderforums.com/images/smilies/c-2.gif http://www.tombraiderforums.com/images/smilies/tongue.gif
-Adrian
[ 25. October 2005, 07:26: Message edited by: joseph ]
You can safely just remove that second installation of XP that you have on your "F" partition. Open "This Computer" (or "My Computer"), open "Local Drive F", select the Windows files that are on there and press 'Shift'+'Del' keys to delete.
First, disconnect a printer if you have it, also a scanner, webcam, all peripherals -if you don't want Windows to install default drivers for them but prefer their manufacturer's software- except mouse, keyboard and adsl-modem (or -router, it is not clear to me which of the 2 you have), and be sure the modem is ON.
You have made the BIOS setting to boot only the cd-rom. And the XP-cd is in the player.
Reboot.
Setup procedure starts.
When setup process detects already 2 Windows versions present, you choose to proceed with installation.
When setup process warns you that 2 OS's on one partition is not recommended and asks you on which partition you want XP to be installed, choose C.
Next, choose the format in NTFS option, and NOT the 'quick format in NTFS' nor the 'Fat 32' nor the 'do not change' options.
Formatting...
.
.
.
On first XP screen Windows has noticed your adsl connection and wants to establish internet connection. It is to activate Windows, and search for Windows updates. I always did that in a later stadium, but you can do that now, why not.
Do all essential Windows updates.
.
.
.
When all Windows updates are done, it is time to get the latest driver for your graphic chip from the Dell website.
Download the Intel 82865G Graphics Controller
Driver Release Date: 09/14/2005
HERE (http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R106458&SystemID=DIM_CEL_3000&os=WW1&osl=en&deviceid=11167&devlib=0&typecnt=1&vercnt=1&formatcnt=1&fileid=137459) .
[ 25. October 2005, 07:44: Message edited by: joseph ]
Defragment your harddiskdrive:
Right-click "This Computer" (or: "My Computer")> Management> on the left pane of the ComputerManagement menu select "Defragment".
[ 25. October 2005, 07:13: Message edited by: joseph ]
Next, if you don't have bought a antivirusscanner, download and install a free one like AVG free version (http://www.grisoft.com/doc/10/lng/us/tpl/tpl01) and update it after install.
[ 25. October 2005, 07:24: Message edited by: joseph ]
If you haven't bought a firewall, download and install a free one, like Sygate (http://smb.sygate.com/download_buy.htm)
But before you install, disable Windows Firewall:
Control Panel>Safety Center> Windows Firewall>Disable. Because you are going to install a better one than the Windows default, and having two active is NOT good.
[ 25. October 2005, 08:05: Message edited by: joseph ]
Next: download, install and update Spybot Search and Destroy (http://www.safer-networking.org/en/download/index.html)
Also: download, install and update Ad-Aware SE Personal Edition 1.06 (http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button)
Then: download, install and update Spyware Blaster (http://www.javacoolsoftware.com/spywareblaster.html)
Your printer and scanner:
either install first their manufacturer's software and then connect the devices (read their manual, a few brands/models want it the other way around, f.i. when they are usb), or
if you just want them to work with the basic built-in drivers from Windows, shut down the pc, connect the devices and turn them on, and restart Windows so that they get recognised and their drivers installed automatically.
[ 25. October 2005, 07:46: Message edited by: joseph ]
okay this will get me new windows everything and get rid of drive F:
If you have done all steps, your Windows XP will be completely new and fresh. Your current Windows with all programs and documents you have on C: will be history.
The second Windows install you did on F: will be gone and you will not anymore see the "windows xp or windows xp" option when booting.
[ 25. October 2005, 20:35: Message edited by: joseph ]
Not only will your new Windows XP be completely fresh and clean, it will also be protected against malware like the latest viruses, trojans, spyware, and hacking attempts from internet.
Then it is up to you keep it that way. Keep your protection programs updated and regularily scan for malware that still might have sneaked in.
Originally posted by joseph:
Are you actually using the Intel 537EP Modem, -do you have a dial-up connection?
If so, save -write down- your current Internet connection settings (username, password), so you can quickly re-establish your account after the fresh install.
But if you are on adsl-broadband and using a adsl router then you would have the easiest situation because it will keep its configuration so you will immediately be on internet again.
Anyway, of course you must save -write down- all the usernames and passwords that you use on this forum and others, MSN etcetera, and for your email account. no yahoo dsl ;)
Well that IS adsl isn't it.
Could you look in Control Panel > Network connections.
What do you have there?
broad band
netzero and lan
3 icons?
Could you right-click on each icon and see what it says under Status?
befor i answer the question above do u have the AOD setup cause i downloaded the trila cause ov de error of disc2 thing and i don't want to spen 6 hour downloading it
Not relevant to this thread at all.
it is because when i remove the stuff it will be gone:(
That's when your F: partition comes in handy: copy and paste what you want to save, to it.
If you followed my advice, you deleted your second windows installment from it. Which creates free space for files to archive there.
but u said
Originally posted by joseph:
If you have done all steps, your Windows XP will be completely new and fresh. Your current Windows with all programs and documents you have on C: will be history.
The second Windows install you did on F: will be gone and you will not anymore see the "windows xp or windows xp" option when booting.
Yes, and? Which of the steps have you already done?
none i'm reviewing my whole computer to see if i over looked somethin like:AOD
OK. So you still can access the F: partition. Delete the files that belong to the second (unwanted) Windows install you made there. Just delete them by selecting, then pressing Shift+Del.
After this, use the F: partition as a safe archive space. To put (Copy&Paste) the files you mentioned onto.
So they will still be there after you have reinstalled XP on C: and be able to copy&paste them back.
[ 27. October 2005, 04:45: Message edited by: joseph ]
Don't forget: you will be formatting only C: and reinstalling XP on C:.
Your F: will remain intact and still be accessable afterwards.
[ 27. October 2005, 04:49: Message edited by: joseph ]
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