View Full Version : Firefox closed and I got a new icon...

07-01-07, 01:02
I was using Firefox a few days ago, and suddenly when I changed tabs, it closed! I got a Notepad icon on my desktop called "hs_err_pid3336". And if this is allowed (sorry if it isn't), this is what it said:

# An unexpected error has been detected by HotSpot Virtual Machine:
# EXCEPTION_INVALID_HANDLE (0xc0000008) at pc=0x7c964ed1, pid=3336, tid=3796
# Java VM: Java HotSpot(TM) Client VM (1.5.0_09-b03 mixed mode, sharing)
# Problematic frame:
# C [ntdll.dll+0x64ed1]

--------------- T H R E A D ---------------

Current thread (0x02c6f638): JavaThread "Thread-10" daemon [_thread_in_native, id=3796]

siginfo: ExceptionCode=0xc0000008

EAX=0x0810f7e4, EBX=0x2b4482b8, ECX=0x0810f830, EDX=0x7c90eb94
ESP=0x0810f7e4, EBP=0x0810f834, ESI=0x055fc878, EDI=0x055fc88c
EIP=0x7c964ed1, EFLAGS=0x00200246

Top of Stack: (sp=0x0810f7e4)
0x0810f7e4: c0000008 00000001 00000000 7c964ed1
0x0810f7f4: 00000000 00000003 00000000 00000001
0x0810f804: 00000000 0810f7f8 2ac036da 0810f83c
0x0810f814: 02c6f6f8 6d79cc33 02c6f6f8 0810f8c8
0x0810f824: 00000042 02c6f638 02c6f6f8 7c90e591
0x0810f834: 0810f840 7c9424f6 c0000008 0810f884
0x0810f844: 7c90110a 055fc88c 6d0d9469 055fc88c
0x0810f854: 02c6f638 02c6f6f8 6d0c9673 02c6f638

Instructions: (pc=0x7c964ed1)
0x7c964ec1: 8d 45 b0 50 c7 45 b4 01 00 00 00 e8 db 9c fa ff
0x7c964ed1: c9 c2 04 00 90 90 90 90 90 8b ff 55 8b ec 53 56

Stack: [0x08010000,0x08110000), sp=0x0810f7e4, free space=1021k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [ntdll.dll+0x64ed1]
C [ntdll.dll+0x424f6]
C [ntdll.dll+0x110a]
j sun.awt.windows.WComponentPeer._dispose()V+0
j sun.awt.windows.WComponentPeer.disposeImpl()V+23
j sun.awt.windows.WObjectPeer.dispose()V+42
j java.awt.Component.removeNotify()V+211
j java.awt.Container.remove(I)V+43
j java.awt.Container.remove(Ljava/awt/Component;)V+45
j re.c(I)V+52
J client.b(Z)V
J re.c(B)V
J re.run()V
v ~OSRAdapter
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
V [jvm.dll+0x86e84]
V [jvm.dll+0xddead]
V [jvm.dll+0x86d55]
V [jvm.dll+0x86ab2]
V [jvm.dll+0xa16b2]
V [jvm.dll+0x10f4ac]
V [jvm.dll+0x10f47a]
C [msvcrt.dll+0x2a3b0]
C [kernel32.dll+0xb683]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.windows.WComponentPeer._dispose()V+0
j sun.awt.windows.WComponentPeer.disposeImpl()V+23
j sun.awt.windows.WObjectPeer.dispose()V+42
j java.awt.Component.removeNotify()V+211
j java.awt.Container.remove(I)V+43
j java.awt.Container.remove(Ljava/awt/Component;)V+45
j re.c(I)V+52
J client.b(Z)V
J re.c(B)V
J re.run()V
v ~OSRAdapter
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x02f75048 JavaThread "Thread-18" daemon [_thread_blocked, id=3940]
0x02bc3210 JavaThread "Thread-17" daemon [_thread_blocked, id=3928]
0x04aee998 JavaThread "Thread-16" daemon [_thread_blocked, id=3916]
0x02adf630 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=3904]
0x02ab0d20 JavaThread "Java Sound Sequencer" [_thread_blocked, id=3900]
0x02be7c10 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=3896]
0x028034e8 JavaThread "Thread-11" daemon [_thread_blocked, id=3856]
=>0x02c6f638 JavaThread "Thread-10" daemon [_thread_in_native, id=3796]
0x02c70a00 JavaThread "Thread-9" daemon [_thread_blocked, id=3788]
0x02abfd68 JavaThread "AWT-EventQueue-2" [_thread_blocked, id=3780]
0x02f23e10 JavaThread "thread applet-loader.class" [_thread_blocked, id=3760]
0x02f17c80 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=3748]
0x02b46138 JavaThread "AWT-Shutdown" [_thread_blocked, id=3744]
0x02b2e988 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=3600]
0x02b63af8 JavaThread "AWT-Windows" daemon [_thread_in_native, id=3596]
0x02c60980 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3584]
0x0280a1f0 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3576]
0x02ae4848 JavaThread "CompilerThread0" daemon [_thread_blocked, id=3572]
0x028bf008 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3568]
0x02c9db20 JavaThread "Finalizer" daemon [_thread_blocked, id=3564]
0x02ec9560 JavaThread "Reference Handler" daemon [_thread_blocked, id=3560]
0x02b1cb70 JavaThread "main" [_thread_in_native, id=3340]

Other Threads:
0x02f170e8 VMThread [id=3556]
0x02b76a88 WatcherThread [id=3580]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

def new generation total 6464K, used 4197K [0x20b70000, 0x21270000, 0x212d0000)
eden space 5760K, 65% used [0x20b70000, 0x20f21b80, 0x21110000)
from space 704K, 58% used [0x211c0000, 0x21227c50, 0x21270000)
to space 704K, 0% used [0x21110000, 0x21110000, 0x211c0000)
tenured generation total 85236K, used 59819K [0x212d0000, 0x2660d000, 0x26b70000)
the space 85236K, 70% used [0x212d0000, 0x24d3ac20, 0x24d3ae00, 0x2660d000)
compacting perm gen total 8192K, used 3208K [0x26b70000, 0x27370000, 0x2ab70000)
the space 8192K, 39% used [0x26b70000, 0x26e92318, 0x26e92400, 0x27370000)
ro space 8192K, 63% used [0x2ab70000, 0x2b07d860, 0x2b07da00, 0x2b370000)
rw space 12288K, 46% used [0x2b370000, 0x2b910728, 0x2b910800, 0x2bf70000)

Dynamic libraries:
0x00400000 - 0x00b5a000 C:\Program Files\Mozilla Firefox\firefox.exe
0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f4000 C:\WINDOWS\system32\kernel32.dll
0x600d0000 - 0x60141000 C:\Program Files\Mozilla Firefox\js3250.dll
0x601a0000 - 0x601c7000 C:\Program Files\Mozilla Firefox\nspr4.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000 C:\WINDOWS\system32\RPCRT4.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x77d40000 - 0x77dd0000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f57000 C:\WINDOWS\system32\GDI32.dll
0x60350000 - 0x603ba000 C:\Program Files\Mozilla Firefox\xpcom_core.dll
0x60270000 - 0x60277000 C:\Program Files\Mozilla Firefox\plc4.dll
0x60280000 - 0x60286000 C:\Program Files\Mozilla Firefox\plds4.dll
0x7c9c0000 - 0x7d1d5000 C:\WINDOWS\system32\SHELL32.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x602a0000 - 0x602ba000 C:\Program Files\Mozilla Firefox\smime3.dll
0x601d0000 - 0x6022b000 C:\Program Files\Mozilla Firefox\nss3.dll
0x602c0000 - 0x602ff000 C:\Program Files\Mozilla Firefox\softokn3.dll
0x60300000 - 0x60320000 C:\Program Files\Mozilla Firefox\ssl3.dll
0x60330000 - 0x60344000 C:\Program Files\Mozilla Firefox\xpcom_compat.dll
0x763b0000 - 0x763f9000 C:\WINDOWS\system32\comdlg32.dll
0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\COMCTL32.dll
0x77120000 - 0x771ac000 C:\WINDOWS\system32\OLEAUT32.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x48000000 - 0x48027000 C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
0x62000000 - 0x62088000 C:\Program Files\Google\Google Desktop Search\GoogleDesktopResources_en.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x74720000 - 0x7476b000 C:\WINDOWS\system32\MSCTF.dll
0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime
0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x60040000 - 0x6004a000 C:\Program Files\Mozilla Firefox\components\myspell.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x4b000000 - 0x4b028000 C:\Program Files\Mozilla Firefox\components\GoogleDesktopMozilla.dll
0x60320000 - 0x60326000 C:\Program Files\Mozilla Firefox\xpcom.dll
0x019c0000 - 0x01a3b000 C:\Program Files\Google\Google Desktop Search\GoogleDesktopAPI2.dll
0x771b0000 - 0x7727e000 C:\WINDOWS\system32\WININET.dll
0x01a40000 - 0x01a49000 C:\WINDOWS\system32\Normaliz.dll
0x5dca0000 - 0x5dce5000 C:\WINDOWS\system32\iertutil.dll
0x60010000 - 0x60022000 C:\Program Files\Mozilla Firefox\components\jar50.dll
0x10000000 - 0x10006000 C:\Program Files\Mozilla Firefox\extensions\talkback@mozilla.org\components \qfaservices.dll
0x01c70000 - 0x01c95000 C:\Program Files\Mozilla Firefox\extensions\talkback@mozilla.org\components \FULLSOFT.DLL
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x746f0000 - 0x7471a000 C:\WINDOWS\system32\msimtf.dll
0x20000000 - 0x202c5000 C:\WINDOWS\system32\xpsp2res.dll
0x60050000 - 0x6005e000 C:\Program Files\Mozilla Firefox\components\spellchk.dll
0x60090000 - 0x600c1000 C:\Program Files\Mozilla Firefox\freebl3.dll
0x60230000 - 0x6026e000 C:\Program Files\Mozilla Firefox\nssckbi.dll
0x03200000 - 0x03207000 C:\Program Files\Yahoo!\Messenger\idle.dll
0x7c340000 - 0x7c396000 C:\Program Files\Yahoo!\Messenger\MSVCR71.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x76380000 - 0x76385000 C:\WINDOWS\system32\msimg32.dll
0x03500000 - 0x0351c000 C:\Program Files\Mozilla Firefox\plugins\npmozax.dll
0x61410000 - 0x61534000 C:\WINDOWS\system32\urlmon.dll
0x77a80000 - 0x77b14000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x75cf0000 - 0x75d81000 C:\WINDOWS\system32\mlang.dll
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv
0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x767f0000 - 0x76817000 C:\WINDOWS\system32\schannel.dll
0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\NETAPI32.dll
0x769c0000 - 0x76a73000 C:\WINDOWS\system32\USERENV.dll
0x6d5b0000 - 0x6d5c2000 C:\Program Files\Java\jre1.5.0_09\bin\NPOJI610.dll
0x5edd0000 - 0x5ede7000 C:\WINDOWS\system32\OLEPRO32.DLL
0x6d440000 - 0x6d44c000 C:\Program Files\Java\jre1.5.0_09\bin\jpioji.dll
0x6d420000 - 0x6d435000 C:\Program Files\Java\jre1.5.0_09\bin\jpinscp.dll
0x6d450000 - 0x6d468000 C:\Program Files\Java\jre1.5.0_09\bin\jpishare.dll
0x6d6c0000 - 0x6d85b000 C:\PROGRA~1\Java\JRE15~3.0_0\bin\client\jvm.dll
0x6d280000 - 0x6d288000 C:\PROGRA~1\Java\JRE15~3.0_0\bin\hpi.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x6d690000 - 0x6d69c000 C:\PROGRA~1\Java\JRE15~3.0_0\bin\verify.dll
0x6d300000 - 0x6d31d000 C:\PROGRA~1\Java\JRE15~3.0_0\bin\java.dll
0x6d6b0000 - 0x6d6bf000 C:\PROGRA~1\Java\JRE15~3.0_0\bin\zip.dll
0x6d000000 - 0x6d169000 C:\Program Files\Java\jre1.5.0_09\bin\awt.dll
0x73760000 - 0x737a9000 C:\WINDOWS\system32\ddraw.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll
0x6d240000 - 0x6d27f000 C:\Program Files\Java\jre1.5.0_09\bin\fontmanager.dll
0x6d1f0000 - 0x6d203000 C:\Program Files\Java\jre1.5.0_09\bin\deploy.dll
0x6d5d0000 - 0x6d5f3000 C:\Program Files\Java\jre1.5.0_09\bin\RegUtils.dll
0x07a40000 - 0x07d06000 C:\WINDOWS\system32\msi.dll
0x6d4c0000 - 0x6d4d3000 C:\Program Files\Java\jre1.5.0_09\bin\net.dll
0x6d1c0000 - 0x6d1e3000 C:\Program Files\Java\jre1.5.0_09\bin\dcpr.dll
0x6d680000 - 0x6d68f000 C:\Program Files\Java\jre1.5.0_09\bin\unpack.dll
0x6d4e0000 - 0x6d4e9000 C:\Program Files\Java\jre1.5.0_09\bin\nio.dll
0x6d470000 - 0x6d495000 C:\Program Files\Java\jre1.5.0_09\bin\jsound.dll
0x6d4a0000 - 0x6d4a8000 C:\Program Files\Java\jre1.5.0_09\bin\jsoundds.dll
0x73f10000 - 0x73f6c000 C:\WINDOWS\system32\DSOUND.dll
0x73ee0000 - 0x73ee4000 C:\WINDOWS\system32\KsUser.dll
0x6d3c0000 - 0x6d3df000 C:\Program Files\Java\jre1.5.0_09\bin\jpeg.dll

VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~3.0_0\lib\deploy.jar;C:\P ROGRA~1\Java\JRE15~3.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_09 -Djavaplugin.nodotversion=150_09 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~3.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protoco l -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE15~3.0_0\clas ses -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~3.0_0\lib\deploy.jar;C:\P ROGRA~1\Java\JRE15~3.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_09 -Djavaplugin.nodotversion=150_09 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~3.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protoco l vfprintf
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=C:\PROGRA~1\Java\JRE15~3.0_0\bin;C:\Program Files\Mozilla Firefox;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\ System32\Wbem;.
USERNAME=William Moudy II
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel

--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 2

CPU:total 1 (cores per cpu 1, threads per core 1) family 15 model 4 stepping 1, cmov, cx8, fxsr, mmx, sse, sse2, sse3

Memory: 4k page, physical 260080k(22328k free), swap 639856k(280372k free)

vm_info: Java HotSpot(TM) Client VM (1.5.0_09-b03) for windows-x86, built on Oct 12 2006 01:20:10 by "java_re" with MS VC++ 6.0

(end of document)

As I said, I am VERY sorry if this isn't allowed.

07-01-07, 01:14
Yes but i put code tags before and after it. ;)

07-01-07, 01:21
Yes but i put code tags before and after it. ;)

Thank you but I wasn't sure how to do it...

07-01-07, 01:33
No there's no button for it; one has to do it manually.

For your problem let's await Bokkie's attention, he is programmer, and a Java and Firefox genius. :)

07-01-07, 01:39
Thanks Joseph.

Bokkie! Where are you! :( I need you!!

07-01-07, 01:57
Well he's sleeping right now (Serbia)... Just give this a rest, maybe tomorrow there'll be some reply. No need to bump please. :)

07-01-07, 01:59
OK, thanks for all your help Joseph.

07-01-07, 08:45
Well it defiantly looks like a Java problem that has caused Firefox to crash. Maybe the applet that was trying to run was corrupt, or maybe Java is corrupt itself.

I would firstly flush your Java cache and Firefox cache, scan for any spyware/adware and then re-install to the latest version of Java.


07-01-07, 10:04
The problem is definitely caused by Java applet running in a browser, not the Firefox itself. The applet crashed the Firefox too.

hs_err_pid3336 file is the error log. You may safely delete that file.

I would firstly flush your Java cache and Firefox cache, scan for any spyware/adware and then re-install to the latest version of Java.I would recommend the same.

To delete the browser cache, go to Tools > Options > Advanced > Network. There is a Cache option. Click Clear Now button.

To delete the Java cache, go to Control Panel. There should be the Java icon. Double click on it. In General Tab, there is Temporary Internet Files group box at the bottom. Click Delete files. In the new window, check Downloaded Applets, Downloaded Applications and Other files. Click OK.

If you are still encountering the problem, maybe you should disable Java. In Firefox go to Tools > Options > Content. There you may find Enable Java check box. Uncheck it to disable Java.

Hope that helps.

09-01-07, 00:13
Thanks Bokkie! I took your advice. I did everything on the list... thanks! (PS: I haven't disabled Java ;))

09-01-07, 04:30
(PS: I haven't disabled Java ;))

Try to update Java Runtime Environment ;)

BTW, what version of Firefox do you have?