11-07-11, 03:48 | #1 |
Member
Joined: Jul 2007
Posts: 2,125
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Video Driver
I have been trying to play Dungeon Siege II on my laptop for the longest time. The backstory is that I managed to play through it once before, but since then I've had to reboot my computer and suddenly my presario V2000 is unable to enumerate any directdraw devices. Naturally i tried installing a verison of directx to remedy to situation. Unfortunately that hasn't done ****. I've basically open the arch of the covenent and searched every pixel of my computer for answers thanks to online help and I still haven't figured out whats wrong. I tried installing drivers but each time I do a dxdiag it says I'm using a generic videro driver and through another search it said my video driver is null. All my other drivers are functioning. I don't know what is going on and I'd appreciate it if someone would take the time and help me
I know a little about computers but I'm out of my league here. I'm willing to bet the reboot of my computer has alot to do with it but shouldn't there just be some download that fixes everything? And i've been to microsoft a million times for help. That did nothing. I use windows XP, compaq presario V2000 2003, HP series stuff. |
12-07-11, 15:35 | #3 |
Member
Joined: Jul 2007
Posts: 2,125
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i've already tried installing it. it says the video driver is on my computer but for some reason my computer won't use it. It still says i don't have a video driver.
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12-07-11, 15:48 | #4 |
Golden
Joined: Dec 2007
Posts: 10,465
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Run diagnose.exe and post the report.
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12-07-11, 16:39 | #5 |
Member
Joined: Jul 2007
Posts: 2,125
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Diagnostic tool developed for www.tombraiderforums.com ------------------------------------------------------ Version : 3.12 Author : Simulation Select All (Ctrl A) then Copy (Ctrl C) and paste (Ctrl V) the text in Notepad into a reply on the forum. Operating System Code:
Windows XP Home Edition 32bit Service Pack 3 build 2600 COMMAND.COM COMMAND.COM has been installed Autoexec.NT @echo off lh %SystemRoot%\system32\mscdexnt.exe lh %SystemRoot%\system32\redir lh %SystemRoot%\system32\dosx SET BLASTER=A220 I5 D1 P330 T3 Config.NT dos=high, umb device=%SystemRoot%\system32\himem.sys files=40 Programs Currently Running Image Name PID Session Name Session# Mem Usage ========================= ====== ================ ======== ============ System Idle Process 0 Console 0 28 K System 4 Console 0 52 K smss.exe 572 Console 0 60 K csrss.exe 636 Console 0 2,140 K winlogon.exe 660 Console 0 1,400 K services.exe 704 Console 0 1,448 K lsass.exe 716 Console 0 1,696 K svchost.exe 864 Console 0 1,664 K svchost.exe 920 Console 0 1,676 K MsMpEng.exe 956 Console 0 51,368 K svchost.exe 996 Console 0 18,492 K svchost.exe 1076 Console 0 1,184 K svchost.exe 1236 Console 0 636 K explorer.exe 1400 Console 0 7,512 K spoolsv.exe 1616 Console 0 1,104 K svchost.exe 1684 Console 0 680 K AppleMobileDeviceService. 1724 Console 0 724 K mDNSResponder.exe 1836 Console 0 560 K jqs.exe 1868 Console 0 1,672 K wdfmgr.exe 2024 Console 0 392 K SynTPLpr.exe 440 Console 0 512 K SynTPEnh.exe 448 Console 0 1,488 K QTTask.exe 1172 Console 0 1,288 K eabservr.exe 1104 Console 0 1,116 K jusched.exe 512 Console 0 912 K HP Wireless Assistant.exe 520 Console 0 3,432 K hpwuSchd2.exe 528 Console 0 400 K msseces.exe 536 Console 0 1,508 K iTunesHelper.exe 560 Console 0 2,192 K ctfmon.exe 604 Console 0 1,300 K wmiprvse.exe 1268 Console 0 1,760 K OSA.EXE 1824 Console 0 920 K iPodService.exe 2332 Console 0 1,332 K hpqwmi.exe 2440 Console 0 696 K alg.exe 2532 Console 0 816 K iexplore.exe 2208 Console 0 18,372 K iexplore.exe 2416 Console 0 75,204 K diagnose[1].exe 3648 Console 0 5,040 K ns5.tmp 248 Console 0 2,472 K cmd.exe 468 Console 0 1,708 K tasklist.exe 2088 Console 0 5,100 K wmiprvse.exe 1056 Console 0 6,024 K Code:
Event Log from 08:00am on the 11/07/2011 Code:
Code:
------------------ System Information ------------------ Time of this report: 7/12/2011, 12:35:43 Machine name: MACK-0017FEF5DB Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: Presario V2000 (EP377UA#ABA) BIOS: Phoenix NoteBIOS 4.0 Release 6.1 Processor: Mobile AMD Sempron(tm) Processor 3000+, MMX, 3DNow, ~1.8GHz Memory: 382MB RAM Page File: 339MB used, 580MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904) DX Setup Parameters: Not found DxDiag Version: 5.03.2600.5512 32bit Unicode ------------ DxDiag Notes ------------ DirectX Files Tab: No problems found. Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer. Sound Tab 1: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (n/a) DirectDraw: 0/4 (retail) DirectInput: 0/5 (n/a) DirectMusic: 0/5 (n/a) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Manufacturer: Chip type: DAC type: Device Key: Enum\ Display Memory: n/a Current Mode: 1024 x 768 (32 bit) (1Hz) Monitor: Monitor Max Res: Driver Name: vga.dll Driver Version: 5.01.2600.0000 (English) DDI Version: unknown Driver Attributes: Final Retail Driver Date/Size: 8/4/2004 08:00:00, 9344 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a VDD: n/a Mini VDD: vga.sys Mini VDD Date: 4/13/2008 14:44:40, 20992 bytes Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835} Vendor ID: 0x0000 Device ID: 0x0000 SubSys ID: 0x00000000 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: Deinterlace Caps: n/a Registry: OK DDraw Status: Not Available D3D Status: Not Available AGP Status: Not Available DDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run ------------- Sound Devices ------------- Description: Conexant AMC Audio Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCI\VEN_1002&DEV_4370&SUBSYS_3091103C&REV_02 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: camc6aud.sys Driver Version: 6.14.0010.0535 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 2/18/2005 11:41:18, 38016 bytes Other Files: Driver Provider: Conexant HW Accel Level: Full Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run --------------------- Sound Capture Devices --------------------- Description: Conexant AMC Audio Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: camc6aud.sys Driver Version: 6.14.0010.0535 (English) Driver Attributes: Final Retail Date and Size: 2/18/2005 11:41:18, 38016 bytes Cap Flags: 0x0 Format Flags: 0x0 ----------- DirectMusic ----------- DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS DLS Version: 1.00.0016.0002 Acceleration: n/a Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port Conexant AMC Audio, Software (Kernel Mode), Output, DLS, Internal Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Registry: OK Test Result: Not run ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Poll w/ Interrupt: No Registry: OK ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x1002, 0x4374 | Matching Device ID: usb\root_hub | Service: usbhub | Driver: usbhub.sys, 4/13/2008 14:45:37, 59520 bytes | Driver: usbd.sys, 8/4/2004 08:00:00, 4736 bytes ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Quick Launch Buttons | Matching Device ID: *pnp0303 | Service: i8042prt | Driver: i8042prt.sys, 4/13/2008 15:18:00, 52480 bytes | Driver: kbdclass.sys, 4/13/2008 14:39:47, 24576 bytes | Driver: eabfiltr.sys, 4/14/2004 10:36:50, 7432 bytes | Driver: EabUsb.sys, 6/6/2003 14:46:16, 5220 bytes | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | Driver: termdd.sys, 4/13/2008 20:13:20, 40840 bytes | Driver: kbdclass.sys, 4/13/2008 14:39:47, 24576 bytes | + Synaptics PS/2 Port TouchPad | Matching Device ID: *syn011c | Upper Filters: SynTP | Service: i8042prt | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD | Driver: termdd.sys, 4/13/2008 20:13:20, 40840 bytes | Driver: mouclass.sys, 4/13/2008 14:39:47, 23040 bytes ---------------------------- DirectPlay Service Providers ---------------------------- DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512) DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512) DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512) DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512) Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512) IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512) Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512) Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512) DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run DirectPlay Test Result: Not run Registry: OK ------------------- DirectPlay Adapters ------------------- DirectPlay8 Modem Service Provider: AC97 Data Fax SoftModem with SmartCP DirectPlay8 Serial Service Provider: COM3 DirectPlay8 TCP/IP Service Provider: Wireless Network Connection - IPv4 - ----------------------- DirectPlay Voice Codecs ----------------------- Voxware VR12 1.4kbit/s Voxware SC06 6.4kbit/s Voxware SC03 3.2kbit/s MS-PCM 64 kbit/s MS-ADPCM 32.8 kbit/s Microsoft GSM 6.10 13 kbit/s TrueSpeech(TM) 8.6 kbit/s ------------------------- DirectPlay Lobbyable Apps ------------------------- ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 24.5 GB Total Space: 38.1 GB File System: NTFS Model: ST9402113A Drive: D: Model: SONY CD-RW CRX835E Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 14:40:46, 62976 bytes -------------- System Devices -------------- Name: Broadcom 802.11b/g WLAN Device ID: PCI\VEN_14E4&DEV_4318&SUBSYS_1355103C&REV_02\4&13826118&0&10A4 Driver: n/a Name: Realtek RTL8139/810x Family Fast Ethernet NIC Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_3091103C&REV_10\4&13826118&0&00A4 Driver: C:\WINDOWS\system32\DRIVERS\Rtlnicxp.sys, 5.621.0304.2005 (English), 3/3/2005 15:10:26, 74496 bytes Name: Texas Instruments PCIxx21/x515 Cardbus Controller Device ID: PCI\VEN_104C&DEV_8031&SUBSYS_3091103C&REV_00\4&13826118&0&48A4 Driver: C:\WINDOWS\system32\DRIVERS\pcmcia.sys, 5.01.2600.5512 (English), 4/13/2008 14:36:43, 120192 bytes Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1103&SUBSYS_00000000&REV_00\3&13C0B0C5&0&C3 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1102&SUBSYS_00000000&REV_00\3&13C0B0C5&0&C2 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1101&SUBSYS_00000000&REV_00\3&13C0B0C5&0&C1 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1100&SUBSYS_00000000&REV_00\3&13C0B0C5&0&C0 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1002&DEV_5A3F&SUBSYS_00000000&REV_00\3&13C0B0C5&0&08 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 14:36:44, 68224 bytes Name: Video Controller (VGA Compatible) Device ID: PCI\VEN_1002&DEV_5955&SUBSYS_3091103C&REV_00\4&2C0D4F31&0&2808 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1002&DEV_5950&SUBSYS_00000000&REV_01\3&13C0B0C5&0&00 Driver: n/a Name: AC97 Data Fax SoftModem with SmartCP Device ID: PCI\VEN_1002&DEV_4378&SUBSYS_3091103C&REV_02\3&13C0B0C5&0&A6 Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_CNXT.sys, 7.20.0000.0000 (English), 12/15/2004 11:18:28, 703232 bytes Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSFHWATI.sys, 7.20.0000.0000 (English), 12/15/2004 11:18:30, 200192 bytes Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_DP.sys, 7.20.0000.0000 (English), 12/15/2004 11:18:26, 1038208 bytes Driver: C:\WINDOWS\SYSTEM32\DRIVERS\mdmxsdk.sys, 1.00.0002.0006 (English), 3/17/2004 07:04:14, 13059 bytes Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSFProf.cty, 12/15/2004 10:52:40, 129045 bytes Driver: C:\WINDOWS\system32\mdmxsdk.dll, 1.00.0002.0006 (English), 3/17/2004 07:00:32, 86016 bytes Driver: C:\Program Files\CONEXANT\CNXT_MODEM_PCI_VEN_1002&DEV_4378&SUBSYS_3091103C\HXFSetup.exe, 3.01.0003.0000 (English), 11/29/2004 10:29:02, 561152 bytes Driver: C:\WINDOWS\system32\hsfci012.dll, 1.00.0000.0012 (English), 10/28/2004 10:29:08, 39018 bytes Name: PCI standard ISA bridge Device ID: PCI\VEN_1002&DEV_4377&SUBSYS_00000000&REV_00\3&13C0B0C5&0&A3 Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.5512 (English), 4/13/2008 14:36:41, 37248 bytes Name: Standard Dual Channel PCI IDE Controller Device ID: PCI\VEN_1002&DEV_4376&SUBSYS_3091103C&REV_00\3&13C0B0C5&0&A1 Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/13/2008 14:40:29, 24960 bytes Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/13/2008 14:40:30, 96512 bytes Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/4/2004 08:00:00, 3328 bytes Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1002&DEV_4375&SUBSYS_3091103C&REV_00\3&13C0B0C5&0&99 Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:35, 17152 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 143872 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 20:12:08, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:37, 59520 bytes Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1002&DEV_4374&SUBSYS_3091103C&REV_00\3&13C0B0C5&0&98 Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:35, 17152 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 143872 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 20:12:08, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:37, 59520 bytes Name: Standard Enhanced PCI to USB Host Controller Device ID: PCI\VEN_1002&DEV_4373&SUBSYS_3091103C&REV_00\3&13C0B0C5&0&9A Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:35, 30208 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 143872 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 20:12:08, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:37, 59520 bytes Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/13/2008 20:11:54, 7168 bytes Name: ATI SMBus Device ID: PCI\VEN_1002&DEV_4372&SUBSYS_3091103C&REV_11\3&13C0B0C5&0&A0 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1002&DEV_4371&SUBSYS_00000000&REV_00\3&13C0B0C5&0&A4 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 14:36:44, 68224 bytes Name: Conexant AC-Link Audio Device ID: PCI\VEN_1002&DEV_4370&SUBSYS_3091103C&REV_02\3&13C0B0C5&0&A5 Driver: C:\WINDOWS\system32\ksuser.dll, 5.03.2600.5512 (English), 4/13/2008 20:11:56, 4096 bytes Driver: C:\WINDOWS\system32\ksproxy.ax, 5.03.2600.5512 (English), 4/13/2008 20:12:42, 129536 bytes Driver: C:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.5512 (English), 4/13/2008 15:16:36, 141056 bytes Driver: C:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:14, 60160 bytes Driver: C:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.5512 (English), 4/13/2008 15:19:41, 146048 bytes Driver: C:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.5512 (English), 4/13/2008 14:45:15, 49408 bytes Driver: C:\WINDOWS\system32\wdmaud.drv, 5.01.2600.5512 (English), 4/13/2008 20:12:45, 23552 bytes Driver: C:\WINDOWS\system32\drivers\camc6aud.sys, 6.14.0010.0535 (English), 2/18/2005 11:41:18, 38016 bytes Driver: C:\WINDOWS\system32\drivers\camc6hal.sys, 6.14.0010.0535 (English), 2/18/2005 11:42:02, 349696 bytes Driver: C:\Program Files\CONEXANT\CNXT_AUDIO\HXFSetup.exe, 3.04.0001.0000 (English), 3/8/2005 07:05:24, 569344 bytes Driver: C:\WINDOWS\system32\CAUDINST.dll, 1.00.0000.0003 (English), 2/25/2005 07:56:14, 16437 bytes ------------------ |
12-07-11, 18:48 | #6 | |
Member
Joined: Jul 2009
Posts: 664
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Quote:
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12-07-11, 19:03 | #7 |
Member
Joined: Jul 2007
Posts: 2,125
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yes, I mean I brought my computer back from the brink of death. Yes, windows was reinstalled.
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12-07-11, 19:34 | #8 |
Member
Joined: Jan 2005
Posts: 51,185
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^ That's not the REBOOT, that's REINSTALLATION. That's why it irks me top most when people mix both terms.
Do you have Administrator rights for the account you're using to log into your Windows now? Because if you do and install the package I've advised you to, you must have the video driver installed properly. |
12-07-11, 19:38 | #9 | |
Member
Joined: Jul 2007
Posts: 2,125
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Quote:
But yes I have administrator rights and all that jazz. I had a friend of mine whose a computer whiz take a look and he told me that my system is too old to accept the video driver software. Is that possible? |
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12-07-11, 19:53 | #10 |
Member
Joined: Jan 2005
Posts: 51,185
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0.o
Don't let that... guy touch your laptop ever again!!! He's obviously too smart to accept the PC maintenance duty Post here the serial number of your laptop or service tag for me to be able to negotiate HP support on your behalf Download and install Everest trial, run it, generate the hardware report and send it to esconder[at]mail.ru Last edited by EscondeR; 12-07-11 at 19:55. |
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