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Old 06-04-16, 10:45   #1
irishhips
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Default Laptop help!!!!!

This morning I turn on my laptop as usual, I noticed it was on classic theme like it had a win98 task bar, then the brightness of the screen lower it self to zero, then I noticed a lot of things are disabled like audio, wif, some programs...etc. It was fine before I went bed, now I have no clue why it like this. I ran a virus check and disk check but nothing was fix.

I need help
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Old 06-04-16, 13:00   #2
tiann
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Could you please post the model of your laptop and your OS (run dxdiag.exe to find out the info)?

In the meantime, you should backup all your important files / any files you want to keep to Microsoft one drive / google drive / Dropbox / an external hard drive since you are still able to access windows .

Also if you have installed any programs that you have bought (eg anti virus, photoshop software , Microsoft office etc) please mAke sure that you have all the product keys stored somewhere safe where you can refer to later

What I'm suggesting is to wipe your drive and do a clean reinstall of your OS. That's why I need to know your laptop model and the operating system currently installed

Last edited by tiann; 06-04-16 at 13:10.
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Old 09-04-16, 01:07   #3
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.

Last edited by tiann; 09-04-16 at 01:11.
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Old 09-04-16, 10:15   #4
irishhips
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Someone close this thread please
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