Problem installing Windows Live Messenger

ace_85 · 16-11-09, 20:45

The title says it all really - I'm having problems with the Windows Live installer rolling back every time I get to about 75% installation. Having done a bit of research, I've narrowed my problem down to the solution described on this page. However, I can't get the troubleshooting method to work for me - largely, I suspect, because I don't know what my SQL server version is, or even how to find it out. Can anyone talk me through this whole method in a bit more detail? I'm having a nervous meltdown here lol

EscondeR · 16-11-09, 20:52

What, for God's sake, WLM has to do with SQL server installation...

Please elaborate: post the exact error message WLM installation returns, run Diagnose.exe and post the report here.

ace_85 · 16-11-09, 21:19

Ok, sorry - I rushed into the explanation here. Basically, I get the same error code as in this thread when the installation fails, and I linked to the page that suggests the fix for the error. It appears to have something to do with the SQL server. My exact error code is:

Quote:

Could not set file security for file 'C;\Config.Msi\' Error 23. Verify that you have sufficient privileges to modify the security permissions for this file.

Please close all other open programs, and then try again. It looks like another program is preventing the installer from working. hr0x80070643

To clarify - I have no other program(s) open when running the installer, and my account is Administrator level. I've also tried installing with firewall and antivirus switched off, all with no success. To me, it seems like a registry problem

------------------------------------------------------
Diagnostic tool developed for www.tombraiderforums.com
------------------------------------------------------
Version : 3.12
Author : Simulation

Select All (Ctrl A) then Copy (Ctrl C) and paste (Ctrl V) the text in Notepad into a reply on the forum.

Operating System

Code:

Windows XP Home Edition 32bit Service Pack 3 build 2600

COMMAND.COM
COMMAND.COM has been installed

Autoexec.NT 
@echo off
lh %SystemRoot%\system32\mscdexnt.exe
lh %SystemRoot%\system32\redir
lh %SystemRoot%\system32\dosx
SET BLASTER=A220 I5 D1 P330 T3

Config.NT
dos=high, umb
device=%SystemRoot%\system32\himem.sys
files=40
device=C:\PROGRA~1\ALWILS~1\Avast4\aswmonds.sys

Programs Currently Running

Image Name                   PID Session Name     Session#    Mem Usage
========================= ====== ================ ======== ============
System Idle Process            0 Console                 0         16 K
System                         4 Console                 0         32 K
smss.exe                     624 Console                 0         76 K
csrss.exe                    696 Console                 0      2,748 K
winlogon.exe                 720 Console                 0      2,212 K
services.exe                 764 Console                 0      2,072 K
lsass.exe                    776 Console                 0      1,456 K
svchost.exe                  920 Console                 0      2,020 K
svchost.exe                  988 Console                 0      1,560 K
svchost.exe                 1084 Console                 0     14,032 K
svchost.exe                 1140 Console                 0        160 K
svchost.exe                 1248 Console                 0      1,356 K
svchost.exe                 1420 Console                 0      2,020 K
vsmon.exe                   1436 Console                 0     16,408 K
AAWService.exe              1832 Console                 0      1,356 K
spoolsv.exe                 1904 Console                 0      1,292 K
svchost.exe                  680 Console                 0        188 K
AppleMobileDeviceService.    940 Console                 0        220 K
aswUpdSv.exe                1060 Console                 0        104 K
ashServ.exe                 1072 Console                 0     23,816 K
CTSVCCDA.EXE                1168 Console                 0        120 K
DKService.exe               1260 Console                 0        680 K
nvsvc32.exe                 1308 Console                 0        336 K
PnkBstrA.exe                1320 Console                 0        248 K
sprtsvc.exe                 1512 Console                 0      1,008 K
wbload.exe                  2052 Console                 0        728 K
ashMaiSv.exe                2160 Console                 0        512 K
ashWebSv.exe                2180 Console                 0      8,596 K
unsecapp.exe                2200 Console                 0        244 K
wmiprvse.exe                2224 Console                 0      1,320 K
alg.exe                     2696 Console                 0        200 K
explorer.exe                2848 Console                 0     26,024 K
razerhid.exe                3832 Console                 0        872 K
AAWTray.exe                 4004 Console                 0        328 K
zlclient.exe                 372 Console                 0      2,524 K
razerofa.exe                2428 Console                 0        340 K
ashDisp.exe                 2432 Console                 0      1,080 K
ctfmon.exe                  2452 Console                 0      2,024 K
wuauclt.exe                 2596 Console                 0        340 K
ObjectDock.exe              4020 Console                 0      4,736 K
svchost.exe                 1380 Console                 0        928 K
svchost.exe                 2572 Console                 0      1,404 K
firefox.exe                 3000 Console                 0     77,640 K
msnmsgr.exe                 2188 Console                 0     35,428 K
wlsetup-web.exe             2464 Console                 0     21,912 K
msiexec.exe                 2948 Console                 0     10,180 K
SeaPort.exe                 1768 Console                 0      8,320 K
diagnose.exe                2768 Console                 0      5,588 K
nsED.tmp                    2824 Console                 0      1,244 K
cmd.exe                     3308 Console                 0      1,840 K
tasklist.exe                2568 Console                 0      5,752 K
wmiprvse.exe                3264 Console                 0      5,892 K

System Event Log - Warning and Errors Only (last 24hrs)

Code:

Event Log from 08:00am on the 15/11/2009

Tomb Raider Game Setup Information

Code:

Tomb Raider 1 Installed
TOMB.EXE File Size = 873739 bytes - Glide Emulator version installed by ATR Installer


trai.dat not found


hmiset.cfg

[DIGITAL]
DeviceName  = Sound Blaster 16/AWE32
DeviceIRQ   = 7
DeviceDMA   = 1
DevicePort  = 0x220
DeviceID    = 0xe016

[MIDI]
DeviceName  = No MIDI Device
DevicePort  = 0xffffffff
DeviceID    = 0xffffffff

NTVDM.EXE .COM
NTVDM.EXE has been installed

VDMSound
VDMSound Version = 2.1.0 Installed in C:\Program Files\VDMSound
[SB Controller]
CLSID   = EmuSBCompat.SBCompatCtl
Path    = EmuSBCompat.dll

[SB Controller.depends]
VDMSrv  = VDMServicesProvider
DMACtl  = DMA Transfer Manager
WaveOut = SB Wave Player
AdLib   = AdLib Controller

[SB Controller.config]
version = 4.15      ; 1.05 for SB1.x, 2.01 for SB2, 3.02 for SBPro, 4.05 for SB16
port    = 0x220     ; usually 0x220 (can also be 210, 230, 240, 250, 260 or 280)
IRQ     = 7         ; usually 5 or 7
DMA8    = 1         ; usually 1
DMA16   = 5         ; usually 5

;; forceSampleRate = 22050
;; forceNumBits    = 16
;; forceChannels   = 2



VLP Files on Desktop
VLP files are NOT present on Desktop



VLP Files in C:\TOMBRAID
VLP files are NOT present in c:\tombraid


Tomb Raider 1 Gold - Unfinished Business Installed
TOMBUB.EXE File Size = 867563 bytes - Glide Emulator version installed

Tomb Raider II GOLD Installed
Installed in C:\Program Files\Core Design\Tomb Raider II Gold (Full Net)
Compatibility Layer Enabled = WIN98
T2gold.exe File Size = 917504 bytes - Unknown version (29277530-2092626176)
C:\Program Files\Core Design\Tomb Raider II Gold (Full Net)\winplay.dll - Version 2.0.0.6 
C:\WINDOWS\system32\winplay.dll - Version 2.0.0.12 
C:\Program Files\Core Design\Tomb Raider II Gold (Full Net)\winstr.dll - Version 2.0.0.4 
C:\WINDOWS\system32\winstr.dll - Version 2.0.0.13 

Tomb Raider III Installed
Installed in C:\Program Files\Core Design\Tomb Raider III
Compatibility Layer Enabled = WIN98
Tomb3.exe File Size = 966656 bytes - Unknown version (29236700-777930496)
C:\Program Files\Core Design\Tomb Raider III\winplay.dll - Version 2.0.0.6 
C:\WINDOWS\system32\winplay.dll - Version 2.0.0.12 
C:\Program Files\Core Design\Tomb Raider III\winstr.dll - Version 2.0.0.4 
C:\WINDOWS\system32\winstr.dll - Version 2.0.0.13 

Tomb Raider - The Lost Artifact Installed
Installed in C:\Program Files\Core Design\Tomb Raider - The Lost Artifact
Compatibility Layer Disabled 
tr3gold.exe File Size = 946176 bytes - Platinum Collection Version
C:\Program Files\Core Design\Tomb Raider - The Lost Artifact\winplay.dll - Version 2.0.0.6 
C:\WINDOWS\system32\winplay.dll - Version 2.0.0.12 
C:\Program Files\Core Design\Tomb Raider - The Lost Artifact\winstr.dll - Version 2.0.0.4 
C:\WINDOWS\system32\winstr.dll - Version 2.0.0.13 

Tomb Raider - The Last Revelation Installed
Installed in C:\Program Files\Core Design\Tomb Raider - The Last Revelation
Compatibility Layer Enabled = WIN98
TOMB4.EXE File Size = 790528 bytes - TombRaiderChronicles XP Version - Speed Loader

Tomb Raider - The Times Exclusive Installed
Installed in C:\Program Files\Core Design\The Times - Exclusive Tomb Raider Level
Compatibility Layer Disabled 
TOMB4.EXE File Size = 790528 bytes - Original Times Exclusive version 

Tomb Raider Level Editor Installed - Eidos Installer
Installed in C:\Program Files\Core Design\trle
Compatibility Layer Disabled 
TOMB4.EXE File Size = 1314816 bytes - Unknown version (29987546362704384)

Tomb Raider - Chronicles Installed
Installed in C:\Program Files\Core Design\Tomb Raider Chronicles
Compatibility Layer Enabled = WIN2000
PCTomb5.exe File Size = 1282096 bytes - TombRaiderChronicles XP Version : Fast Loading mod developed by Gospel Geek

Tomb Raider - Angel of Darkness Installed 
Installed in C:\Program Files\Eidos Interactive\TRAOD
Compatibility Layer Disabled 
TRAOD.exe File Size = 3211329 bytes - Version 49
SSE Enabled
SSE2 Enabled
3DNow! Enabled
MultiThreaded Enabled

DirectX Diagnostics Report

Code:

------------------
System Information
------------------
Time of this report: 11/16/2009, 22:17:46
       Machine name: DAVID
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
           Language: English (Regional Setting: English)
System Manufacturer: K8N62
       System Model: K8NF4G-SATA2
               BIOS: Default System BIOS
          Processor: AMD Sempron(tm) Processor 3000+,  MMX,  3DNow, ~1.8GHz
             Memory: 448MB RAM
          Page File: 565MB used, 487MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 6100
     Manufacturer: NVIDIA
        Chip type: GeForce 6100
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0242&SUBSYS_02421849&REV_A2
   Display Memory: 256.0 MB
     Current Mode: 1280 x 1024 (32 bit) (60Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: nv4_disp.dll
   Driver Version: 6.14.0011.8250 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 3/27/2009 09:03:00, 6186880 bytes
      WHQL Logo'd: n/a
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: nv4_mini.sys
    Mini VDD Date: 3/27/2009 09:03:00, 6280416 bytes
Device Identifier: {D7B71E3E-4102-11CF-C35B-492203C2CB35}
        Vendor ID: 0x10DE
        Device ID: 0x0242
        SubSys ID: 0x02421849
      Revision ID: 0x00A2
      Revision ID: 0x00A2
      Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A 
 Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: Realtek AC97 Audio
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_10DE&DEV_026B&SUBSYS_08501849&REV_A2
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: ALCXWDM.SYS
         Driver Version: 5.10.0000.5900 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 8/19/2005 09:31:52, 3644800 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Full
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: Realtek AC97 Audio
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: ALCXWDM.SYS
         Driver Version: 5.10.0000.5900 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/19/2005 09:31:52, 3644800 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  MPU-401, Hardware (Kernel Mode), Input, No DLS, External
                  MPU-401, Hardware (Kernel Mode), Output, No DLS, External
                  Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  MPU-401 [Emulated], Hardware (Not Kernel Mode), Output, No DLS, External
                  MPU-401 [Emulated], Hardware (Not Kernel Mode), Input, No DLS, External
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x026D
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/13/2008 18:45:37, 59520 bytes
| Driver: usbd.sys, 8/4/2004 12:00:00, 4736 bytes
| 
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x1532, 0x00FB
| | Location: Habu Mouse
| | Matching Device ID: usb\class_03
| | Service: HidUsb
| | Driver: hidusb.sys, 4/13/2008 18:45:27, 10368 bytes
| | Driver: hidclass.sys, 4/13/2008 18:45:26, 36864 bytes
| | Driver: hidparse.sys, 4/13/2008 18:45:22, 24960 bytes
| | Driver: hid.dll, 4/14/2008 00:11:54, 20992 bytes
| | 
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x1532, 0x00FB
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouclass.sys, 4/13/2008 18:39:47, 23040 bytes
| | | Driver: mouhid.sys, 8/17/2001 12:48:00, 12160 bytes

----------------
Gameport Devices
----------------
+ PCI standard ISA bridge
| Location: PCI bus 0, device 10, function 0
| Matching Device ID: pci\cc_0601
| Service: isapnp
| Driver: isapnp.sys, 4/13/2008 18:36:41, 37248 bytes
| 
+-+ Standard Game Port
| | Matching Device ID: *pnpb02f
| | Service: gameenum
| | Driver: gameenum.sys, 4/13/2008 18:45:29, 10624 bytes

------------
PS/2 Devices
------------
+ PC/AT Enhanced PS/2 Keyboard (101/102-Key)
| Matching Device ID: *pnp0303
| Service: i8042prt
| 
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 00:13:20, 40840 bytes
| Driver: kbdclass.sys, 4/13/2008 18:39:47, 24576 bytes
| 
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 00:13:20, 40840 bytes
| Driver: mouclass.sys, 4/13/2008 18:39:47, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 - 

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 80.2 GB
Total Space: 154.4 GB
File System: NTFS
      Model: Maxtor 6L160M0

      Drive: D:
      Model: TSSTcorp CD/DVDW SH-W162C
     Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 18:40:46, 62976 bytes

--------------
System Devices
--------------
     Name: nForce Memory Controller
Device ID: PCI\VEN_10DE&DEV_02FF&SUBSYS_02FF1849&REV_A2\3&267A616A&0&05
   Driver: n/a

     Name: nForce Memory Controller
Device ID: PCI\VEN_10DE&DEV_02FE&SUBSYS_02FE1849&REV_A2\3&267A616A&0&02
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10DE&DEV_02FD&SUBSYS_00000000&REV_A1\3&267A616A&0&18
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 18:36:44, 68224 bytes

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10DE&DEV_02FC&SUBSYS_00000000&REV_A1\3&267A616A&0&10
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 18:36:44, 68224 bytes

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10DE&DEV_02FB&SUBSYS_00000000&REV_A1\3&267A616A&0&20
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 18:36:44, 68224 bytes

     Name: nForce HyperTransport Bridge
Device ID: PCI\VEN_10DE&DEV_02FA&SUBSYS_02FA1849&REV_A2\3&267A616A&0&01
   Driver: n/a

     Name: nForce Memory Controller
Device ID: PCI\VEN_10DE&DEV_02F9&SUBSYS_02F91849&REV_A2\3&267A616A&0&04
   Driver: n/a

     Name: nForce Memory Controller
Device ID: PCI\VEN_10DE&DEV_02F8&SUBSYS_02F81849&REV_A2\3&267A616A&0&03
   Driver: n/a

     Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_02F1&SUBSYS_02F11849&REV_A2\3&267A616A&0&00
   Driver: n/a

     Name: nForce Memory Controller
Device ID: PCI\VEN_10DE&DEV_027F&SUBSYS_027F1849&REV_A2\3&267A616A&0&06
   Driver: n/a

     Name: nForce Memory Controller
Device ID: PCI\VEN_10DE&DEV_027E&SUBSYS_027E1849&REV_A2\3&267A616A&0&07
   Driver: n/a

     Name: nForce Memory Controller
Device ID: PCI\VEN_10DE&DEV_0270&SUBSYS_02701849&REV_A2\3&267A616A&0&48
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10DE&DEV_026F&SUBSYS_00000000&REV_A2\3&267A616A&0&80
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 18:36:44, 68224 bytes

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_10DE&DEV_026E&SUBSYS_026E1849&REV_A2\3&267A616A&0&59
   Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/13/2008 18:45:35, 30208 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 18:45:36, 143872 bytes
   Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 00:12:08, 74240 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 18:45:37, 59520 bytes
   Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/14/2008 00:11:54, 7168 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_10DE&DEV_026D&SUBSYS_026D1849&REV_A2\3&267A616A&0&58
   Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 5.01.2600.5512 (English), 4/13/2008 18:45:35, 17152 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 18:45:36, 143872 bytes
   Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 00:12:08, 74240 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 18:45:37, 59520 bytes

     Name: Realtek AC'97 Audio
Device ID: PCI\VEN_10DE&DEV_026B&SUBSYS_08501849&REV_A2\3&267A616A&0&82
   Driver: C:\WINDOWS\system32\ksuser.dll, 5.03.2600.5512 (English), 4/14/2008 00:11:56, 4096 bytes
   Driver: C:\WINDOWS\system32\ksproxy.ax, 5.03.2600.5512 (English), 4/14/2008 00:12:42, 129536 bytes
   Driver: C:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.5512 (English), 4/13/2008 19:16:36, 141056 bytes
   Driver: C:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.5512 (English), 4/13/2008 18:45:14, 60160 bytes
   Driver: C:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.5512 (English), 4/13/2008 19:19:41, 146048 bytes
   Driver: C:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.5512 (English), 4/13/2008 18:45:15, 49408 bytes
   Driver: C:\WINDOWS\system32\wdmaud.drv, 5.01.2600.5512 (English), 4/14/2008 00:12:45, 23552 bytes
   Driver: C:\WINDOWS\system32\drivers\ALCXWDM.SYS, 5.10.0000.5900 (English), 8/19/2005 09:31:52, 3644800 bytes
   Driver: C:\WINDOWS\SOUNDMAN.EXE, 5.01.0000.0043 (English), 8/17/2005 10:39:58, 90112 bytes
   Driver: C:\WINDOWS\system32\ALSNDMGR.CPL, 2.02.0000.0048 (English), 8/17/2005 10:25:20, 18771968 bytes
   Driver: C:\WINDOWS\system32\ALSNDMGR.WAV, 2/5/2002 05:54:58, 141016 bytes
   Driver: C:\WINDOWS\system32\RTLCPL.EXE, 1.00.0001.0050 (English), 8/17/2005 10:21:38, 10458112 bytes
   Driver: C:\WINDOWS\system32\RTLCPAPI.dll, 1.00.0000.0004 (English), 9/7/2004 06:23:16, 156672 bytes

     Name: NVIDIA Network Bus Enumerator
Device ID: PCI\VEN_10DE&DEV_0269&SUBSYS_02691849&REV_A1\3&267A616A&0&A0
   Driver: C:\WINDOWS\system32\DRIVERS\nvnetbus.sys, 1.00.0000.5009 (English), 7/29/2005 09:11:04, 12928 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\nvnrm.sys, 1.00.0000.5009 (English), 7/29/2005 09:10:46, 301312 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\nvsnpu.sys, 1.00.0000.5009 (English), 7/29/2005 09:10:32, 221824 bytes
   Driver: C:\WINDOWS\system32\bdco1.dll, 1.00.0000.0000 (English), 7/29/2005 09:09:46, 9728 bytes
   Driver: C:\WINDOWS\system32\bdco1ins.dll, 1.00.0000.0000 (English), 7/29/2005 09:09:46, 9728 bytes
   Driver: C:\WINDOWS\system32\nvconrm.dll, 1.00.0000.0029 (English), 7/28/2005 16:25:32, 33280 bytes

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_10DE&DEV_0266&SUBSYS_02661849&REV_A1\3&267A616A&0&70
   Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/13/2008 18:40:29, 24960 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/13/2008 18:40:30, 96512 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/4/2004 12:00:00, 3328 bytes

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_10DE&DEV_0265&SUBSYS_02651849&REV_A1\3&267A616A&0&68
   Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/13/2008 18:40:29, 24960 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/13/2008 18:40:30, 96512 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/4/2004 12:00:00, 3328 bytes

     Name: NVIDIA nForce PCI System Management
Device ID: PCI\VEN_10DE&DEV_0264&SUBSYS_02641849&REV_A2\3&267A616A&0&51
   Driver: n/a

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_10DE&DEV_0261&SUBSYS_00000000&REV_A2\3&267A616A&0&50
   Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.5512 (English), 4/13/2008 18:36:41, 37248 bytes

     Name: NVIDIA GeForce 6100
Device ID: PCI\VEN_10DE&DEV_0242&SUBSYS_02421849&REV_A2\3&267A616A&0&28
   Driver: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 6280416 bytes
   Driver: C:\WINDOWS\system32\nv4_disp.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 6186880 bytes
   Driver: C:\WINDOWS\system32\nvsvc32.exe, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 163908 bytes
   Driver: C:\WINDOWS\system32\nvapi.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 667648 bytes
   Driver: C:\WINDOWS\system32\nvcuda.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 1560576 bytes
   Driver: C:\WINDOWS\system32\nvcuvid.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 401408 bytes
   Driver: C:\WINDOWS\system32\nvoglnt.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 9596928 bytes
   Driver: C:\WINDOWS\system32\nvcpl.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 13684736 bytes
   Driver: C:\WINDOWS\system32\nvmctray.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 86016 bytes
   Driver: C:\WINDOWS\system32\nvwddi.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 81920 bytes
   Driver: C:\WINDOWS\system32\nvmccs.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 229376 bytes
   Driver: C:\WINDOWS\system32\nvmccsrs.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 45056 bytes
   Driver: C:\WINDOWS\system32\nvdisps.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 4710400 bytes
   Driver: C:\WINDOWS\system32\nvgames.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 3489792 bytes
   Driver: C:\WINDOWS\system32\nvmccss.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 188416 bytes
   Driver: C:\WINDOWS\system32\nvmobls.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 1273856 bytes
   Driver: C:\WINDOWS\system32\nvvitvs.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 3796992 bytes
   Driver: C:\WINDOWS\system32\nvwss.dll, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 2744320 bytes
   Driver: C:\WINDOWS\system32\NvPVEnc.ax, 6.14.0011.8250 (English), 3/27/2009 09:03:00, 1253376 bytes
   Driver: C:\WINDOWS\help\nvcpl.hlp, 3/27/2009 09:03:00, 177897 bytes
   Driver: C:\WINDOWS\help\nvwcplen.hlp, 3/27/2009 09:03:00, 55444 bytes
   Driver: C:\WINDOWS\system32\nvcod.dll, 1.04.0002.0037 (English), 3/27/2009 09:03:00, 139264 bytes
   Driver: C:\WINDOWS\system32\nvcodins.dll, 1.04.0002.0037 (English), 3/27/2009 09:03:00, 139264 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1103&SUBSYS_00000000&REV_00\3&267A616A&0&C3
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1102&SUBSYS_00000000&REV_00\3&267A616A&0&C2
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1101&SUBSYS_00000000&REV_00\3&267A616A&0&C1
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1100&SUBSYS_00000000&REV_00\3&267A616A&0&C0
   Driver: n/a

------------------

Thanks

EscondeR · 16-11-09, 21:27

1. Disable DEP and Windows Firewall (as you have Zone Alarm).
2. Stop your antivirus protection for the installation procedure.

3. Run WLM setup as Administrator.
4. After installation is complete, ensure Zone Alarm and your antivirus are not blocking it from connecting.

If still any errors, consider killing those processes prior to installation attempt:

AAWService.exe 1832 Console 0 1,356 K
PnkBstrA.exe 1320 Console 0 248 K
wbload.exe 2052 Console 0 728 K
razerhid.exe 3832 Console 0 872 K
AAWTray.exe 4004 Console 0 328 K
razerofa.exe 2428 Console 0 340 K
ObjectDock.exe 4020 Console 0 4,736 K
firefox.exe 3000 Console 0 77,640 K
msnmsgr.exe 2188 Console 0 35,428 K
SeaPort.exe 1768 Console 0 8,320 K

16-11-09, 20:45	#1
ace_85 Relic Hunter Join Date: Mar 2006 Posts: 6,074	Problem installing Windows Live Messenger The title says it all really - I'm having problems with the Windows Live installer rolling back every time I get to about 75% installation. Having done a bit of research, I've narrowed my problem down to the solution described on this page. However, I can't get the troubleshooting method to work for me - largely, I suspect, because I don't know what my SQL server version is, or even how to find it out. Can anyone talk me through this whole method in a bit more detail? I'm having a nervous meltdown here lol

16-11-09, 20:52	#2
EscondeR Moderator Join Date: Jan 2005 Location: Russia Posts: 48,466	What, for God's sake, WLM has to do with SQL server installation... Please elaborate: post the exact error message WLM installation returns, run Diagnose.exe and post the report here. __________________ The Truth Is Out There...

16-11-09, 21:27	#4
EscondeR Moderator Join Date: Jan 2005 Location: Russia Posts: 48,466	1. Disable DEP and Windows Firewall (as you have Zone Alarm). 2. Stop your antivirus protection for the installation procedure. 3. Run WLM setup as Administrator. 4. After installation is complete, ensure Zone Alarm and your antivirus are not blocking it from connecting. If still any errors, consider killing those processes prior to installation attempt: AAWService.exe 1832 Console 0 1,356 K PnkBstrA.exe 1320 Console 0 248 K wbload.exe 2052 Console 0 728 K razerhid.exe 3832 Console 0 872 K AAWTray.exe 4004 Console 0 328 K razerofa.exe 2428 Console 0 340 K ObjectDock.exe 4020 Console 0 4,736 K firefox.exe 3000 Console 0 77,640 K msnmsgr.exe 2188 Console 0 35,428 K SeaPort.exe 1768 Console 0 8,320 K __________________ The Truth Is Out There...