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Old 31-01-10, 01:05   #1
tombraiderxii
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Unhappy CD won't eject!

My CD won't eject out of my computer when i press the eject button and it isn't listed in My Computer!

I tried pressing the eject button multiple times only to get this message pop up

Microsofr Visual C++ Runtime Library

Runtime Error!
Program: c:\Program Files\DISC\DISCover.exe
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.


I have no idea what to do and i need the cd out now!

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Old 31-01-10, 01:14   #2
TRfan23
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Run argdiag and post the report, did some research and may be able to remove that bad file this way.
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Last edited by TRfan23; 31-01-10 at 01:16.
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Old 31-01-10, 01:20   #3
tombraiderxii
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Copy the following text and paste it to your report AS IS!!!

Here It is

---------------------------------------------------------------
AutoRuns Diagnostics for TRF v 0.5 Developed by EscondeR
---------------------------------------------------------------

Code:
 
Program: 
"Provides the interface to Apple mobile devices."
Publisher: 
"(Verified) Apple Inc."
Entry path: 
HKLM\System\CurrentControlSet\Services
Entry name: 
Apple Mobile Device
Program path & name: 
"c:\program files\common files\apple\mobile device support\bin\applemobiledeviceservice.exe"
Enabled: [V]
 
 
Program: 
"Bonjour allows applications like iTunes and Safari to advertise and discover services on the local network.  Having Bonjour running enables you to connect to hardware devices like Apple TV and software services like iTunes sharing and AirTunes. If you disable Bonjour
Publisher: 
 any network service that explicitly depends on it will fail to start."
Entry path: 
HKLM\System\CurrentControlSet\Services
Entry name: 
Bonjour Service
Program path & name: 
"(Verified) Apple Inc.""c:\program files\bonjour\mdnsresponder.exe"
Enabled: [V]
 
 
Program: 
"This service detects and monitors CUE devices on the system."
Publisher: 
"(Not verified) Hewlett-Packard Co."
Entry path: 
HKLM\System\CurrentControlSet\Services
Entry name: 
hpqddsvc
Program path & name: 
"c:\program files\hp\digital imaging\bin\hpqddsvc.dll"
Enabled: [V]
 
 
Program: 
"Discovers and monitors the state and the configuration of the HP devices attached to your network. If the service is stopped
Publisher: 
 and your network devices change IP addresses they might become unavailable"
Entry path: 
HKLM\System\CurrentControlSet\Services
Entry name: 
HPSLPSVC
Program path & name: 
"(Not verified) Hewlett-Packard Co.""c:\program files\hp\digital imaging\bin\hpslpsvc32.dll"
Enabled: [V]
 
 
Program: 
"Prefetches JRE files for faster startup of Java applets and applications"
Publisher: 
"(Verified) Sun Microsystems Inc."
Entry path: 
HKLM\System\CurrentControlSet\Services
Entry name: 
JavaQuickStarterService
Program path & name: 
"c:\program files\java\jre6\bin\jqs.exe"
Enabled: [V]
 
 
Program: 
"Used by the LightScribe software components to support 3rd party disc labeling applications using the LightScribe COM Application Programming Interface (LSCAPI). This service needs to run for LightScribe direct disc labeling to work."
Publisher: 
"(Not verified) Hewlett-Packard Company"
Entry path: 
HKLM\System\CurrentControlSet\Services
Entry name: 
LightScribeService
Program path & name: 
"c:\program files\common files\lightscribe\lssrvc.exe"
Enabled: [V]
 
 
Program: 
"Dot4Net Module"
Publisher: 
"(Not verified) Hewlett-Packard"
Entry path: 
HKLM\System\CurrentControlSet\Services
Entry name: 
Net Driver HPZ12
Program path & name: 
"c:\windows\system32\hpzinw12.dll"
Enabled: [V]
 
 
Program: 
"PmlDrv Module"
Publisher: 
"(Not verified) Hewlett-Packard"
Entry path: 
HKLM\System\CurrentControlSet\Services
Entry name: 
Pml Driver HPZ12
Program path & name: 
"c:\windows\system32\hpzipm12.dll"
Enabled: [V]
 
 
Program: 
"ASAPI"
Publisher: 
"(Not verified) Pinnacle Systems GmbH"
Entry path: 
HKLM\System\CurrentControlSet\Services
Entry name: 
ASAPIW2k
Program path & name: 
"c:\windows\system32\drivers\asapiw2k.sys"
Enabled: [V]
 
 
Program: 
"Pinnacle Marvin Bus Enumerator"
Publisher: 
"(Not verified) Pinnacle Systems GmbH"
Entry path: 
HKLM\System\CurrentControlSet\Services
Entry name: 
MarvinBus
Program path & name: 
"c:\windows\system32\drivers\marvinbus.sys"
Enabled: [V]
 
 
Program: 
"PCLEPCI"
Publisher: 
"(Not verified) Pinnacle Systems GmbH"
Entry path: 
HKLM\System\CurrentControlSet\Services
Entry name: 
PCLEPCI
Program path & name: 
"c:\windows\system32\drivers\pclepci.sys"
Enabled: [V]
 
 
Program: 
"Px Engine Device Driver for Windows 2000/XP"
Publisher: 
"(Verified) Sonic Solutions"
Entry path: 
HKLM\System\CurrentControlSet\Services
Entry name: 
PxHelp20
Program path & name: 
"c:\windows\system32\drivers\pxhelp20.sys"
Enabled: [V]
 
 
Program: 
"HP Boot Optimizer"
Publisher: 
"(Not verified) Hewlett-Packard Company"
Entry path: 
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Entry name: 
HPBootOp
Program path & name: 
"c:\program files\hewlett-packard\hp boot optimizer\hpbootop.exe"
Enabled: [V]
 
 
Program: 
"RealNetworks Scheduler"
Publisher: 
"(Not verified) RealNetworks Inc."
Entry path: 
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Entry name: 
TkBellExe
Program path & name: 
"c:\program files\common files\real\update_ob\realsched.exe"
Enabled: [V]
 
 
Program: 
"HpqSRmon"
Publisher: 
"(Not verified) Hewlett-Packard"
Entry path: 
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Entry name: 
hpqSRMon
Program path & name: 
"c:\program files\hp\digital imaging\bin\hpqsrmon.exe"
Enabled: [V]
 
 
Program: 
"Microsoft® InfoTech Storage System Library"
Publisher: 
"(Not verified) Microsoft Corporation"
Entry path: 
HKLM\SOFTWARE\Classes\Protocols\Handler
Entry name: 
ms-itss
Program path & name: 
"c:\program files\common files\microsoft shared\information retrieval\msitss.dll"
Enabled: [V]
 
 
Program: 
N/A
Publisher: 
N/A
Entry path: 
HKCU\SOFTWARE\Microsoft\Internet Explorer\Desktop\Components
Entry name: 
0
Program path & name: 
File not found: About:Home"
Enabled: [V]
 
 
Program: 
"HP Digital Imaging Monitor"
Publisher: 
"(Verified) Hewlett Packard"
Entry path: 
C:\Documents and Settings\All Users\Start Menu\Programs\Startup
Entry name: 
HP Digital Imaging Monitor.lnk
Program path & name: 
"c:\program files\hp\digital imaging\bin\hpqtra08.exe"
Enabled: [V]
 
 
Program: 
"Sansa Dispatcher"
Publisher: 
"(Not verified) SanDisk Corporation"
Entry path: 
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
Entry name: 
SansaDispatch
Program path & name: 
"c:\documents and settings\compaq_administrator\application data\sandisk\sansa updater\sansadispatch.exe"
Enabled: [V]
 
 
Program: 
"HP SDP Application Module"
Publisher: 
"(Not verified) Hewlett-Packard"
Entry path: 
Task Scheduler
Entry name: 
Easy Internet Sign-up.job
Program path & name: 
"c:\program files\hewlett-packard\sdp\hpsdpapp.exe"
Enabled: [V]
 
 
Program: 
"Google Installer"
Publisher: 
"(Verified) Google Inc"
Entry path: 
Task Scheduler
Entry name: 
GoogleUpdateTaskUserS-1-5-21-3766865371-2815213797-2625667134-1007Core.job
Program path & name: 
"c:\documents and settings\compaq_administrator\local settings\application data\google\update\googleupdate.exe"
Enabled: [V]
 
 
Program: 
"Google Installer"
Publisher: 
"(Verified) Google Inc"
Entry path: 
Task Scheduler
Entry name: 
GoogleUpdateTaskUserS-1-5-21-3766865371-2815213797-2625667134-1007UA.job
Program path & name: 
"c:\documents and settings\compaq_administrator\local settings\application data\google\update\googleupdate.exe"
Enabled: [V]
 
 
Program: 
"WebReg application"
Publisher: 
"(Verified) Hewlett Packard"
Entry path: 
Task Scheduler
Entry name: 
WebReg HP Photosmart C309a series.job
Program path & name: 
"c:\program files\hp\digital imaging\bin\hpqwrg.exe"
Enabled: [V]
 
 
Program: 
"Yahoo! Toolbar"
Publisher: 
"(Verified) Yahoo! Inc."
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects
Entry name: 
Yahoo! Toolbar Helper
Program path & name: 
"c:\program files\yahoo!\companion\installs\cpn\yt.dll"
Enabled: [V]
 
 
Program: 
"HP Smart Web Printing add-on for Internet Explorer"
Publisher: 
"(Verified) Hewlett-Packard Company"
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects
Entry name: 
HP Print Enhancer
Program path & name: 
"c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll"
Enabled: [V]
 
 
Program: 
"Adobe Acrobat IE Helper Version 7.0 for ActiveX"
Publisher: 
"(Verified) Adobe Systems Incorporated"
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects
Entry name: 
AcroIEHlprObj Class
Program path & name: 
"c:\program files\adobe\acrobat 7.0\activex\acroiehelper.dll"
Enabled: [V]
 
 
Program: 
"Ask.com Toolbar"
Publisher: 
"(Verified) Ask.com"
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects
Entry name: 
AskBar BHO
Program path & name: 
"c:\program files\askbardis\bar\bin\askbar.dll"
Enabled: [V]
 
 
Program: 
"IE browser helper object"
Publisher: 
"(Not verified) Hewlett-Packard"
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects
Entry name: 
hpWebHelper Class
Program path & name: 
"c:\windows\pchealth\helpctr\vendors\cn=hewlett-packardl=cupertinos=cac=us\plugin\webhelper.dll"
Enabled: [V]
 
 
Program: 
"Java(TM) Platform SE binary"
Publisher: 
"(Not verified) Sun Microsystems Inc."
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects
Entry name: 
Java(tm) Plug-In 2 SSV Helper
Program path & name: 
"c:\program files\java\jre6\bin\jp2ssv.dll"
Enabled: [V]
 
 
Program: 
"Java(TM) Quick Starter binary"
Publisher: 
"(Not verified) Sun Microsystems Inc."
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects
Entry name: 
JQSIEStartDetectorImpl Class
Program path & name: 
"c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll"
Enabled: [V]
 
 
Program: 
"HP Smart Web Printing add-on for Internet Explorer"
Publisher: 
"(Verified) Hewlett-Packard Company"
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects
Entry name: 
HP Smart BHO Class
Program path & name: 
"c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll"
Enabled: [V]
 
 
Program: 
N/A
Publisher: 
N/A
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
Entry name: 
Display Panning CPL Extension
Program path & name: 
File not found: deskpan.dll"
Enabled: [V]
 
 
Program: 
"RealPlayer Shell Extensions"
Publisher: 
"(Not verified) RealNetworks Inc."
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
Entry name: 
Shell Extensions for RealOne Player
Program path & name: 
"c:\program files\real\realplayer\rpshell.dll"
Enabled: [V]
 
 
Program: 
"ShellvRTF"
Publisher: 
"(Not verified) XSS"
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
Entry name: 
ShellViewRTF
Program path & name: 
"c:\windows\system32\shellvrtf.dll"
Enabled: [V]
 
 
Program: 
N/A
Publisher: 
N/A
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
Entry name: 
WinRAR shell extension
Program path & name: 
c:\program files\winrar\rarext.dll"
Enabled: [V]
 
 
Program: 
"Cover Designer"
Publisher: 
"(Verified) Nero AG"
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
Entry name: 
NeroCoverEd Live Icons
Program path & name: 
"c:\program files\nero\nero 7\nero coverdesigner\coveredextension.dll"
Enabled: [V]
 
 
Program: 
"Nero Digital Shell Extension"
Publisher: 
"(Verified) Nero AG"
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
Entry name: 
NeroDigitalIconHandler
Program path & name: 
"c:\program files\common files\ahead\lib\nerodigitalext.dll"
Enabled: [V]
 
 
Program: 
"Nero Digital Shell Extension"
Publisher: 
"(Verified) Nero AG"
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
Entry name: 
NeroDigitalPropSheetHandler
Program path & name: 
"c:\program files\common files\ahead\lib\nerodigitalext.dll"
Enabled: [V]
 
 
Program: 
"iTunes Mini Player DLL"
Publisher: 
"(Verified) Apple Inc."
Entry path: 
HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
Entry name: 
iTunes
Program path & name: 
"c:\program files\itunes\itunesminiplayer.dll"
Enabled: [V]
 
 
Program: 
"Nero Digital Shell Extension"
Publisher: 
"(Verified) Nero AG"
Entry path: 
HKLM\Software\Classes\Folder\Shellex\ColumnHandlers
Entry name: 
NeroDigitalColumnHandler Class
Program path & name: 
"c:\program files\common files\ahead\lib\nerodigitalext.dll"
Enabled: [V]
 
 
Program: 
"PDF Shell Extension"
Publisher: 
"(Not verified) Adobe Systems Inc."
Entry path: 
HKLM\Software\Classes\Folder\Shellex\ColumnHandlers
Entry name: 
PDF Shell Extension
Program path & name: 
"c:\program files\adobe\acrobat 7.0\activex\pdfshell.dll"
Enabled: [V]
 
 
Program: 
"Yahoo! Toolbar"
Publisher: 
"(Verified) Yahoo! Inc."
Entry path: 
HKCU\Software\Microsoft\Internet Explorer\UrlSearchHooks
Entry name: 
yt.dll
Program path & name: 
"c:\program files\yahoo!\companion\installs\cpn\yt.dll"
Enabled: [V]
 
 
Program: 
"Yahoo! Toolbar"
Publisher: 
"(Verified) Yahoo! Inc."
Entry path: 
HKLM\Software\Microsoft\Internet Explorer\Toolbar
Entry name: 
yt.dll
Program path & name: 
"c:\program files\yahoo!\companion\installs\cpn\yt.dll"
Enabled: [V]
 
 
Program: 
"Ask.com Toolbar"
Publisher: 
"(Verified) Ask.com"
Entry path: 
HKLM\Software\Microsoft\Internet Explorer\Toolbar
Entry name: 
askbar.dll
Program path & name: 
"c:\program files\askbardis\bar\bin\askbar.dll"
Enabled: [V]
 
 
Program: 
"Veoh Video Finder"
Publisher: 
"(Verified) Veoh Networks"
Entry path: 
HKLM\Software\Microsoft\Internet Explorer\Toolbar
Entry name: 
Veoh Web Player Video Finder
Program path & name: 
"c:\program files\veoh networks\veohwebplayer\veohietoolbar.dll"
Enabled: [V]
 
 
Program: 
N/A
Publisher: 
N/A
Entry path: 
HKLM\Software\Microsoft\Internet Explorer\Extensions
Entry name: 
Internet Connection Help
Program path & name: 
c:\windows\pchealth\helpctr\vendors\cn=hewlett-packardl=cupertinos=cac=us\iebutton\support.htm"
Enabled: [V]
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Old 31-01-10, 01:28   #4
TRfan23
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Okay couldn't find it on the list so I know it's not an autorun.

Try this (Uninstall & reinstall CD drive.)

1. Right-click on 'My Computer' and go to properties.
2. Find the Hardware Tab, once on there click on Device manager.
3. Once on there, take a print screen.
4. Post it on here, and I should help you from there.
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Old 31-01-10, 01:33   #5
tombraiderxii
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hope this helps
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Last edited by tombraiderxii; 16-02-14 at 01:04.
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Old 31-01-10, 01:52   #6
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^ Okay looks as if it doesn't recognize your disc drive.

So try and delete that Disc folder you mentioned in your OP, if you can't then use unlocker. Right-click the folder and click on unlocker, in the drop down select delete and ok, or if it's open with any process click on unlock all. Then reboot.

If that doesn't help then gonna have to do it an alternate way. But firstly in device manager at the top find the icon with the computer & the magnifying glass, click on that. If there's no changes to the list in there then do below. If there is notify me, and if you want, post a screen print.

Alternate method.

1. On My Computer
2. If you can see the CD drive, then right click go on properties.
3. Find Hardware, then click on the drive there. You should recognize it, as in the type section should say CD or DVD drive.
4. Click on properties at the bottom, then go to the driver tab.
5. Click uninstall there, when it's uninstalled restart your computer. Let me know of the results.
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Old 31-01-10, 02:15   #7
tombraiderxii
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no changes whatsoever but i do notice this
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Old 31-01-10, 02:35   #8
tombraiderxii
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okay, so the cd drive is physically opening again (thank god... I had a rented CD i was listening to) but now when I put a new disc in it doesn't detect it. what do i do to get it detecting it again?
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Old 31-01-10, 15:02   #9
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1. Never double post when you can freely edit your previous message.

2. Do you have proper drivers installed for your card reader device?

3. Try disconnecting card reader completely and reboot the PC. Is the disc drive working now?

4. Run Diagnose.exe and post the report.
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Old 31-01-10, 17:02   #10
tombraiderxii
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Quote:
Originally Posted by EscondeR View Post
1. Never double post when you can freely edit your previous message.

2. Do you have proper drivers installed for your card reader device?

3. Try disconnecting card reader completely and reboot the PC. Is the disc drive working now?

4. Run Diagnose.exe and post the report.
sorry about double posting

and to be more embarrassed, the cd came out when i ejected it this morning, but it still didnt detect a dvd/cd drive on the pc, so i rebooted, then it started to work normally. strange.
i don't know how, but i think it involved trfan's help.

anyway, thanks for all your help

EDIT nevermind it's not detecting it anymore
I think it was becasue i put an mp3 cd and it stopped responding.

What do you mean latest drivers for card reader device.
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Last edited by tombraiderxii; 06-02-10 at 06:13.
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