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Old 23-01-07, 07:06   #1
gun1
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Default ~customers rights?~read on...

Extracted from the New Straits Times Malaysia

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Spotlight: The ugly side of Malaysian shoppers
21 Jan 2007



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Snot smeared on chairs, urine and faeces on the floor and dirty diapers on top of shelves — these are the ‘souvenirs’ left behind by Malaysian shoppers for retail staff to clear up every day. TAN CHOE CHOE, CHAI MEI LING and MALINA JEYA PALAN reveal some shocking Malaysian shopping behaviour.

WORKING in the retail industry in Malaysia takes more than just a pleasant personality and an interest in sales.

You need a strong stomach and loads of patience too.

You need that as some of our shoppers treat retailers’ premises as dumping grounds or toilets, and the retail staff as their personal maids.

Some Malaysians just do not know what proper shopping etiquette is.

Walk into any hypermarket on a weekend and you can see misplaced items on almost every aisle.

These are things that customers want to buy but change their mind about, so they "conveniently" leave them on a nearby shelf.

"Some customers also open pre-packed items to try them out. Sometimes spillage occurs and our staff have to clean up after them," said Yuswanis Yusof, public relations and corporate communications manager of a hypermarket chain.

Yuswanis said her company practised the "customers are always right" policy and staff were trained to quickly replenish any damaged goods and ensure that items put on the wrong shelves were reorganised immediately.

House detectives, she said, were employed to "discreetly" remind customers who "forget" to pay after taking an item.

Even bookstores, the supposed meeting point of educated people, are not spared.

You can find torn books to crumpled origami figurines and carpets stained with urine and faeces. Rodney Toh, MPH Bookstores Sdn Bhd area manager in 1 Utama, has seen them all.

While children are the ones who usually damage the items, the biggest problem is parents who do not care, said Toh.

"I’ve seen a teenage boy cutting out a picture from a book and his parents just looking on without saying anything," he said.

Some parents also have no qualms about joining their children to do certain exercises in a workbook and then leave the store without paying for it.

"There are those who get very defensive when we point out that their children have mistreated our books."

Toh cited one incident where, instead of apologising for her four-year-old daughter who had ripped out the pages of a book, the mother faulted the staff "for not teaching children how to properly handle books".

Besides being a "library" to customers who read its books for free, MPH had also become "a nursery for some parents to dump their kids", said the company’s marketing manager, Renee Koh.

Children as young as four years old have been left behind for hours in MPH’s Kidszone by parents who go off shopping.

"In one of our stores some time back, a small girl cried for her parents for hours until she vomited. When I saw her, she was all alone in a pool of vomit. We had to clean her up and locate her parents — who were shopping without a care in the world," said Toh.

A child also once defecated at the Kidszone and a member of the staff had to clean up the place and replace the carpeting, he added.

Children could be forgiven for lack of supervision but when adults mistreated books, it became unacceptable behaviour, said Koh.

"Malaysians think they can always go to the competitor if we do not give them the service they demand.

"So they think nothing of it when they damage our goods, disregard our warning or exhibit rude behaviour."

He said a customer once tore a discount voucher and threw it at the cashier when he was told that he needed to make a purchase before he could get the discount.

Personal hygiene is a priority in every store but some customers make it very difficult for retailers to maintain that.

A store manager of a well-known clothing retailer in Mid Valley Megamall in Kuala Lumpur said some customers liked to try on the bikini bottoms, despite the "no-trying" policy.

"One even stained it with her ******l discharge. She rolled up the piece and passed it to our staff before quickly leaving the store," said the store manager who only wanted to be known as Aini.

"The soiled bikini bottom had to be thrown away."

Visibly upset when she related the incident, Aini said some customers "are inconsiderate and lack basic hygiene values".

In another incident, she saw a middle-aged woman pick her nose and smear the snot onto a nearby stool while waiting for her daughter to come out of the changing room.

"It was so disgusting! As soon as she left, my employee and I cleaned the stool."

There were also occasions when customers with feet of different sizes swapped slippers before making their purchase, "leaving us with ill-paired stocks", she said.

Some women shoppers like to try on clothes a few sizes smaller, thus tearing up the clothes.

"Of course, they don’t pay for them," said Aini.

Some retailers have the policy that "goods sold are not returnable", but a lingerie store’s retail manager who wanted to be known as Rachel, said customers still insisted on exchanging the items they had bought.

"We told them that it was against our company’s policy but they still argued with us and asked us to change them."

One of the last things one would expect to find when shopping in a toy store is a soiled diaper wedged between some toy boxes.

Chong, 38, who works for a giant toy store in Bangsar, said she noticed a couple with a baby entering the store and later discovered "a poo-filled diaper" after they had left.

"Some parents also treat our shop as a playground and leave their children here while they shop. When their children play with our toys and spoil them, they just leave without paying," she added.

Some customers litter her shop, leaving behind things like ice-cream cones and water bottles.

"The least they could do is ask us for a rubbish bin," she said.

Koh said customers were generally sincere and well-behaved.

"But there are some bad apples. Because of them, we have incurred losses up to hundreds of thousands of ringgit a year on damaged goods."

Hasbeemasputra Abu Bakar, 32, who worked in a toy store for about two years, said: "For us staff on the ground, such appalling shopping behaviour can really jack up our stress levels."
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Old 23-01-07, 15:03   #2
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Some people...


I'm amazed at how tolerant and 'patient' the stores are. If that sort of behaviour (defacating on carpets, damaging goods without paying for them) happened in Britain the police would be called in no question.

Disgusting.
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Old 23-01-07, 15:13   #3
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That's nauseating. Who says the customer is always right? =/
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Old 23-01-07, 15:32   #4
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I put up with that freaking BS every freaking day.

I am in management in the Grocery business so I see it first hand.

And it isn't just some people......

It's MOST PEOPLE.....

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Originally Posted by Ampersand View Post
That's nauseating. Who says the customer is always right? =/
Some moron along the line started all of that crap......

Reality is that 95% of the time the customer is freaking wrong.....

Last edited by JANKERSON; 23-01-07 at 15:35.
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Old 23-01-07, 15:41   #5
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Wow. The customers in Malasya are friggin EVIL then. Especially that vomit thing. Evil I tell you! EVIL !!!
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Old 23-01-07, 15:43   #6
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Quote:
Originally Posted by Greenkey2 View Post
Some people...


I'm amazed at how tolerant and 'patient' the stores are. If that sort of behaviour (defacating on carpets, damaging goods without paying for them) happened in Britain the police would be called in no question.

Disgusting.
We are patient because we have to be..... We risk losing our jobs if we are not.

We can't do anything about it, we can't remove them from the stores unless the police come, we can't touch them at all. We can't say anything to the slobs that things up in the stores.

Yes people it is that bad.

I live in the Untied States in case anyone wondered.

Thanks to the Companies Policies we are powerless to do anything.

The laws protect the idiots so they have more rights than the people who work in the Stores..... The Companies will always take the customers word over ours thanks to that "The Customer is always right" BS.

Ah Corporations and businesses, aren't they great.

Last edited by JANKERSON; 23-01-07 at 15:54.
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Old 23-01-07, 17:04   #7
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oh my god, that article almost puts me off going out in public, if they just go tot egh toilet whereever they want.
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Old 23-01-07, 17:17   #8
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Quote:
Originally Posted by JANKERSON View Post
We are patient because we have to be..... We risk losing our jobs if we are not.

We can't do anything about it, we can't remove them from the stores unless the police come, we can't touch them at all. We can't say anything to the slobs that things up in the stores.

Yes people it is that bad.

I live in the Untied States in case anyone wondered.

Thanks to the Companies Policies we are powerless to do anything.

The laws protect the idiots so they have more rights than the people who work in the Stores..... The Companies will always take the customers word over ours thanks to that "The Customer is always right" BS.

Ah Corporations and businesses, aren't they great.


Sorry.... I just found that thing very catchy..

ON TOPIC => It freaked me out... I feel extremely sick, especially at the "no-trying" disregard-of-policy thing... WHat was that girl thinking?! People should seriosuly think of what they're doing, I really feel sorry for the employees

EDIT: Oh, I almost forgot! Welcome to the forums gun1!
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Last edited by star girl; 23-01-07 at 19:09.
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Old 23-01-07, 19:06   #9
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Where I work we tend to throw idiots out onto the street if they do anything even remotely as stupid as this stuff.
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Old 23-01-07, 19:11   #10
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wtf? do they actually watch them taking a **** on the floor and do nothing? perhaps the shopkeepers are just plain dumb...
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