Oh okay thank you :o

They posted this today on their discord:

We are rolling out a new client hotfix (0.12.1) to the stores, and if everything goes smooth, we will release it to everyone today or tomorrow.

🐞 Fixed an issue when players get stuck on loading screen (iOS)
🐞 Fixed server error that sometimes occurs when loading the game
🐞 Fixed an occasional error on personal offer post completing a run
🐞 Fixed an exploit with shards in the puzzle rooms

Great news, thank you!

So I updated my version of TR Reloaded to the 0.12.1 version but my problem remains... the game doesn't load

Have you tried cleaning your games data/cache from your phones settings? Did you install the game directly through the playstore or did you use an apk?

I don't know of any other methods of contacting the games support other than to already be inside of the game. Maybe they have an email or something.

Another method is to join Discord and ask for help there, the community manager there is frequently online.

Or just wait for the global launch or another patch. Who knows at this point what is going on. It is an early access game after all still full of bugs that come and go as they please apparently. From server issues to game breaking bugs that you have now.

I tried now deleting my cach and I even tried to desinstall the game and install it again (I did it directly from play store) and it didn't work.
Where can I find the Discord? The only thing I found was a general Tomb Raider Discord, nothing really about TRR

I know that the discord can be accessed from within the game, if they are advertising the link elsewhere, I haven't seen it.

DM me on Discord Urosh Uchiha#0242 and I'll throw you the invite link.

Not sure if this is a new issue with the new update, but would advise against upgrading your gear for a little while.

Just upgraded a legendary item from 29 to 30, the game threw up an error and restarted itself, and the gear is gone.

Have contacted support to see if they can do anything, but otherwise that's months of grinding down the drain.

I Have a new upgrade on my pistols, I think they are on level 16 and I don't feel the change at all.

I'm still at Qualopec's Tomb it's a nightmare to re do over and over the first three levels.

I can't upgrade Lara to the level 11 even when I'm doing the complete Lost Valley run...