Have you tried cleaning your games data/cache from your phones settings? Did you install the game directly through the playstore or did you use an apk?
I don't know of any other methods of contacting the games support other than to already be inside of the game. Maybe they have an email or something.
Another method is to join Discord and ask for help there, the community manager there is frequently online.
Or just wait for the global launch or another patch. Who knows at this point what is going on. It is an early access game after all still full of bugs that come and go as they please apparently. From server issues to game breaking bugs that you have now.
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