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Old 12-09-18, 22:52   #1
LaughingTrendy
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Default Technical Issues Guide/Advice

Hey folks,

The team is currently monitoring the forums, if you're experiencing any technical issues. If you do encounter any issue, please provide the following information in addition to the issue you're encountering:
  • Platform.
  • Region.
  • SKU (what edition).
  • Internet connection speed.
  • If the platform is PC, please link a DxDiag.
In order to provide a DxDiag on your PC, please do the following:
Use Windows-R to bring up the run prompt.
Write 'dxdiag' in the dialog box to bring up DxDiag.
Click the Run 64-bit button (if available)
Click the Save All Information.
This will further help the team be able to diagnose any technical issues you may be having.

Thanks,
Mojo
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Old 12-09-18, 23:15   #2
2001LC20
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There are missing textures in the game you have to change the texture settings every time you play it to fix.
I also have shared some examples in the general chat.
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Old 12-09-18, 23:19   #3
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I'd like to first say that I loved the game, I can't believe how the game has exceed my expectations. I play on ps4 and my only complain is about a bug that occurs sometimes. The camera goes full 180 degrees on me ramdomly, I don't know if it is because sometimes there are dialog tutorials nearby, but the camera move rotates too fast and sometimes I make some jumps in other directions.
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Old 12-09-18, 23:52   #4
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I'm getting semi-frequent drops to 0FPS which result in stutters. Usually, they only happen now and then and don't seriously impact gameplay but particularly in one of the crypts they got pretty frequent and a bit annoying. I think they might be linked to loading/streaming but not 100% sure. Playing on a mix of mid-to-high graphics settings and I don't think those should be the problem. (Did drop down the texture setting from high to normal just in case it was texture streaming or sth but the problem persisted afterwards so I don't think that was it.)

I also sometimes get weird small black specks flying over the screen. Doesn't happen very often and I think mostly just in cutscenes (not sure if it's happened in-game). Thinking it might be some post-process effect glitching out. Maybe bokeh dots showing up as black or sth, not sure.

EDIT: Another issue I have isn't technically a bug but I'll mention it anyway. The deadzone on the right stick is far too big IMO. Makes controlling the camera feel very clunky.

Platform: PC
SKU: Deluxe Edition
DxDiag: https://hastebin.com/uvoyorixol.makefile
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Last edited by Zebra; 13-09-18 at 00:02.
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Old 12-09-18, 23:57   #5
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Quote:
Originally Posted by veigafd View Post
I'd like to first say that I loved the game, I can't believe how the game has exceed my expectations. I play on ps4 and my only complain is about a bug that occurs sometimes. The camera goes full 180 degrees on me ramdomly, I don't know if it is because sometimes there are dialog tutorials nearby, but the camera move rotates too fast and sometimes I make some jumps in other directions.
This. I’m having this issue too. The camera auto turns in some climbing situations and make me jump to death, or glitches out the climbing. I got this especially on that crypt that has that “tower” that lara has to climb, and it gets taller a second time. Or when trying to go down to a little cave next to the path when Lara goes to find Miguel (and uses a rope to cross. At that spot there’s a climbing wall downwards). Pc version.

Also there’s some small freezes, and/or sudden smsl, fls drops

Last edited by Vaskito; 13-09-18 at 00:01.
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Old 12-09-18, 23:59   #6
Leon2703
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I have experienced drops in FPS very often.

Platform: regular PS4
SKU: Croft edition.
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Old 13-09-18, 00:05   #7
2001LC20
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There is also a lot of bugs in the game. The game is kinda having some technical difficulties that i am not very happy about.....
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Old 13-09-18, 00:06   #8
Jamise_Croft
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Quote:
Originally Posted by veigafd View Post
I'd like to first say that I loved the game, I can't believe how the game has exceed my expectations. I play on ps4 and my only complain is about a bug that occurs sometimes. The camera goes full 180 degrees on me ramdomly, I don't know if it is because sometimes there are dialog tutorials nearby, but the camera move rotates too fast and sometimes I make some jumps in other directions.
I have the same problem, and it's a little annoying
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Old 13-09-18, 00:07   #9
AimlessThunder
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I cannot boot up the game. I get a black screen with the sounds of the howling monkeys and birds.

Off-topic: I tried contacting you and you team about a video about Croft Manor that I have posted on youtube . I received no response.
You gave me a copyright strike.. Could you at least make up for the game not working properly by removing it . Pretty please. Just askin' .
We all make mistakes, we are mere humans.

edit: Downgrading the drivers doesn't help.

Platform: PC
SKU: CROFT Edition
DXDIAG:
https://hastebin.com/awufusutef.makefile
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Last edited by AimlessThunder; 13-09-18 at 00:30.
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Old 13-09-18, 01:20   #10
dirrtytomboi
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I keep getting a dialog box popping up and its exting out of the game. I'm playing the Croft edition on xbox One

A hard reboot solved this error.
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Last edited by dirrtytomboi; 13-09-18 at 01:42.
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