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Old 21-11-20, 22:46   #51
DragonSlayer
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Originally Posted by JoelCaesar View Post
You have clearly never worked in retail/fast food simply from this one statement.
Even though I haven't worked in retail I'm speaking from experience of a pesky ex-girlfriend who thought she could do whatever she wanted to me and get away with it, the specifics of what she did don't matter, she was very much mistaken if she thought that I was just going to let her walk all over me without suffering the consequences.

When she was dragged in front of the powers that be she tried every trick in the book to try and avoid taking the blame for what she did, it didn't work with every word she said she kept on digging a deeper hole for herself, I gave her a thorough grilling for thinking that she could walk all over me and try and get away with it.

In the middle of my grilling her she had the nerve to complain that she didn't like the way I was talking to her, I said tough you don't get to complain about the way I'm talking to you right now after the way you've been talking to me for the last few days, I told her that she was a hypocrite who could give it but couldn't take it when someone spoke to her in a way that she didn't like being spoken to.

She didn't learn her lesson less than two hours later she was in trouble again and this time she dragged someone down with her who she had gotten to hit the guy sitting next to her for no reason other than she wanted it done for her own amusement, she was sent home for a week so was the other guy who she told to hit someone.

Has it been up to me I'd have kicked her out permanently and I could have ruined any future career plans she had in mind with one phone call, she at the time wanted to work in childcare which requires vetting by the police had I gone to the police and pressed charges against her, all her future career plans would be ruined and she would have no-one to blame but herself and anyway someone who thinks it's ok to get someone to hit other people for her own amusement shouldn't be working with children.

No-one should be allowed to walk all over people for their own amusement and think they can get away with it.
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Old 22-11-20, 01:55   #52
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^ The point is that you generally don't get to mouth off at abusive customers when you work in the service industry. Not without losing your job at least - which for most people isn't an option, lol.

With a little experience, you'll find ways to slight them that won't get you in trouble, to be sure - but that rarely feels as satisfying as the thought of actually standing your ground...

EDIT: To give you an example, the most upfront I've ever been about my displeasure with someone else's behavior was a week or two ago, when I received a phone call from some ****head who was looking to make a room reservation.

The first thing he did, was ask me was if I was a man or a woman (to which I replied "...sure?"), and then he went on to demand I give him the best available rate, and I suggested he look online to that end (with his best interest in mind, because he was adamantly being a miser, and the online rates are always cheaper than the ones available from the hotel's side, which I quoted to him).

He's distracted for the entirety of my brief explanation, and then barks at me to "slow the **** down, what the **** is wrong with you, I don't ****ing care, just book me a room, you ****ing retard?"

Mind you, all the while, I was speaking at a calm, even-toned pace, because that's my baseline for taking phone calls (especially those that require a "scripted" response like in this case) - and he was interrupting me every few words, yelling at someone in the background.

I took a moment to ponder my life choices, then scoffed in his ear and hung up, and spent the rest of the day dreading the possibility that this insolent piece of **** would call corporate and arrange for my ass to be handed to me.

To give you some perspective, I once had a colleague who plainly didn't put up with any bull****, and she only lasted like 3 months before getting laid off, because guests would snitch on her and play the victim.

That's a lost source of revenue for the office dwellers, after all, so they'll never take your side before the customer's...

Last edited by tomblover; 22-11-20 at 02:33.
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Old 22-11-20, 13:00   #53
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I don't know how things work in other countries / outside Europe but from my experience and close friends' experiences working in retail, not everyone is obliged to know how to work the register. Certain empoyees, particulrly the newer ones who are generally not trusted with handling money yet, are just there to do the "smaller" jobs.
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Old 22-11-20, 13:53   #54
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Originally Posted by tomblover View Post
^ The point is that you generally don't get to mouth off at abusive customers when you work in the service industry. Not without losing your job at least - which for most people isn't an option, lol.

With a little experience, you'll find ways to slight them that won't get you in trouble, to be sure - but that rarely feels as satisfying as the thought of actually standing your ground...

EDIT: To give you an example, the most upfront I've ever been about my displeasure with someone else's behavior was a week or two ago, when I received a phone call from some ****head who was looking to make a room reservation.

The first thing he did, was ask me was if I was a man or a woman (to which I replied "...sure?"), and then he went on to demand I give him the best available rate, and I suggested he look online to that end (with his best interest in mind, because he was adamantly being a miser, and the online rates are always cheaper than the ones available from the hotel's side, which I quoted to him).

He's distracted for the entirety of my brief explanation, and then barks at me to "slow the **** down, what the **** is wrong with you, I don't ****ing care, just book me a room, you ****ing retard?"

Mind you, all the while, I was speaking at a calm, even-toned pace, because that's my baseline for taking phone calls (especially those that require a "scripted" response like in this case) - and he was interrupting me every few words, yelling at someone in the background.

I took a moment to ponder my life choices, then scoffed in his ear and hung up, and spent the rest of the day dreading the possibility that this insolent piece of **** would call corporate and arrange for my ass to be handed to me.

To give you some perspective, I once had a colleague who plainly didn't put up with any bull****, and she only lasted like 3 months before getting laid off, because guests would snitch on her and play the victim.

That's a lost source of revenue for the office dwellers, after all, so they'll never take your side before the customer's...
Regardless of whatever industry a person works in they shouldn't be obliged or required to put up with verbally abusive customers and should be allowed to refuse to serve them and if necessary have them escorted from the premises.

Pub owners and staff don't hesitate before ordering an abusive customer to leave if they start causing trouble.

for hanging up and not continuing to indulge that guy on the phone, I wouldn't have put up with him either, were you allowed to record calls if someone was being abusive and they decided to make a complaint so that you would have proof of their abusive behaviour.
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Old 23-11-20, 17:01   #55
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Originally Posted by DragonSlayer View Post
Regardless of whatever industry a person works in they shouldn't be obliged or required to put up with verbally abusive customers and should be allowed to refuse to serve them and if necessary have them escorted from the premises.
wish it worked that way
If you don’t suck it up and move on to the next customer you won’t have a job anymore, simple as that. These companies just want their money, they don’t give a **** about their employees. Where I work we’re not even allowed to ask customers to wear their ****ing masks, to “avoid confrontation”. They care more about the 3 dollars that customer is going to pay more than the health of everyone in the store.
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Old 23-11-20, 19:48   #56
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wish it worked that way
If you don’t suck it up and move on to the next customer you won’t have a job anymore, simple as that. These companies just want their money, they don’t give a **** about their employees. Where I work we’re not even allowed to ask customers to wear their ****ing masks, to “avoid confrontation”. They care more about the 3 dollars that customer is going to pay more than the health of everyone in the store.
Well said.
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Old 23-11-20, 21:13   #57
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Originally Posted by Woops View Post
wish it worked that way
If you don’t suck it up and move on to the next customer you won’t have a job anymore, simple as that. These companies just want their money, they don’t give a **** about their employees. Where I work we’re not even allowed to ask customers to wear their ****ing masks, to “avoid confrontation”. They care more about the 3 dollars that customer is going to pay more than the health of everyone in the store.
Thank you for saying it better and more succinctly than I did in my post earlier.

Retail workers are essentially powerless to defend themselves against unreasonable customers. Unless they have a very cool, understanding and sympathetic manager who will back them up anyway, which in most cases they do not. Which is why I have zero respect for people who are rude to retail workers without good reason, it is a literal abuse of privilege.

Last edited by Yeauxleaux; 23-11-20 at 21:15.
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Old 23-11-20, 22:33   #58
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Having worked more than 5 years in big surfaces stores, I can't blame employees becoming jaded. If you only knew the amount of poop they eat on a daily basis by disrespectful customers and sometimes, impossible managers, it's hard to blame them.

Not only that, but oftentimes, their salaries are abysmal. So, no motivation in being the best employee ever. I totally understand them.
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Old 25-11-20, 00:08   #59
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...

Last edited by TRhalloween; 25-11-20 at 08:22.
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Old 25-11-20, 02:04   #60
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I kinda lol about the being trained in all areas thing.

I've been at my current hospitality job nearly 3 years and only now just finished getting trained in the last area that isnt a management role.
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