19-08-12, 16:28 | #1 | |
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Joined: Sep 2010
Posts: 4,120
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Amazon order problem
I ordered a game from amazon, but 4 days ago I recieved this email saying that my order couldn't be dispatched because, quoted,
"we can't verify your address as your card issuer has declined our request citing legal and privacy reasons." Then they said to fax information containing the following: Quote:
Last edited by Atlantisfreak; 19-08-12 at 16:29. |
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19-08-12, 16:50 | #2 |
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Joined: Mar 2012
Posts: 16,964
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Do you have the option to cancel your order right now?
If so, I'd say request a cancellation, or there also should be a button somewhere that says something about changing the card you used for your purchase. If you have another debit/credit card, you can use that one. And lol @ your signature |
19-08-12, 17:03 | #3 | |
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Joined: Sep 2010
Posts: 4,120
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Quote:
And thanks, it's an out take from my lyrics book. Last edited by Atlantisfreak; 19-08-12 at 17:04. |
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19-08-12, 17:14 | #4 |
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Joined: Mar 2012
Posts: 16,964
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Hmmm. So they blocked you from accessing your Amazon account? Weird.
Well if your order should have been cancelled after that 4 day limit, then it should be cancelled after that 4 days. If not, you can (I think) once you log in to your Amazon account, view your orders, click the one with the problem, and cancel it. Then the seller should send you an e-mail stateing the order was cancelled. As long as no money has been taken from the card, you should be A-OK. "we can't verify your address as your card issuer has declined our request citing legal and privacy reasons." just sounds like your bank had a problem with the seller trying to take the money they needed to for the order, and just wouldn't let them. Whenever I get an e-mail stateing that my address and card can't be confirmed, it's because it's a pre-paid gift card, which can sometimes look like international credit cards. Lots of websites will not accept these for some sort of legal reasons. I was told this all over the phone a few months back by a nice customer service agent for some website I tried buying something off of. |
19-08-12, 17:28 | #5 | |
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Joined: Sep 2010
Posts: 4,120
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Yes, here's what it exactly said:
Quote:
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